Michael's Subaru of Bellevue


Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

685 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 3.999998/5Overall Rating 3.999998/5Overall Rating 3.999998/5rating 3.999998rating 3.999998
Original
Overall Rating 2.200002/5Overall Rating 2.200002/5rating 2.200002rating 2.200002rating 2.200002
93% Would Recommend
Latest Review 5 days ago
HECTOR M. on 10/16/2017
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"Almost Great Experience"
The service experience overall was great. The representative that helped me, Jennifer, did a phenomenal job. She was both courteous and professional. I would have given a higher rating, but the shuttle driver/coordinator Gabriel did not reflect your dealership well at all.
Vehicle: Subaru B9 Tribeca
Category: Service
Service Date: 09/14/2017
Review Created: 10/16/2017 10:35 PM
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Chad B. at Michael's Subaru of Bellevue responded on 10/17/2017

Hello Hector,

    Thank you for the great review despite your concerns about the shuttle. Please let me know if there is anything I need to be aware of in regards to your experience. We are very happy that you chose Michaels Subaru. Come see us again soon.

Regards,

Chad Brintnall
Service Manager
425.519.7199
LYDIA P. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thanks! "
Everything went smoothly! Isaac was very personable
Vehicle: Subaru Impreza Sedan
Category: Service
Service Date: 10/11/2017
Review Created: 10/16/2017 09:13 PM
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Chad B. at Michael's Subaru of Bellevue responded on 10/17/2017

Thank you Linda, come see us again soon!

Regards,

Chad Brintnall
Service Manager
425.519.7199
MICHELE K. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Convenience and great customer service"
Thanks for the great service....outstanding staff
Vehicle: Subaru Outback
Category: Service
Service Date: 10/10/2017
Review Created: 10/16/2017 09:30 AM
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Chad B. at Michael's Subaru of Bellevue responded on 10/17/2017

Thank you Michelle for the 5 star review. Have a great day!

Regards,

Chad Brintnall
Service Manager
425.519.7199
CLARA C. on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly"
Will return for any future services
Vehicle: Subaru Impreza Wagon
Category: Service
Service Date: 10/12/2017
Review Created: 10/15/2017 05:20 PM
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Chad B. at Michael's Subaru of Bellevue responded on 10/17/2017

Hi Clara,

     We are looking forward to seeing you again!

Regards,

Chad Brintnall
Service Manager
425.519.7199
YVONNE R. on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service reps strive to answer questions, very helpful."
Good place to do business! Thanks.
Vehicle: Subaru Legacy Wagon (Natl)
Category: Service
Service Date: 10/12/2017
Review Created: 10/15/2017 04:18 PM
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Chad B. at Michael's Subaru of Bellevue responded on 10/17/2017

Yvonne,

     Thank you for the great review of your visit. Please come see us again soon!

Regards,

Chad Brintnall
Service Manager
425.519.7199
ELAINE W. on 10/15/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service review."
Customer service was very good but the price increase due to new ownership will definitely limit my return there.
Vehicle: Subaru Outback
Category: Service
Service Date: 10/12/2017
Review Created: 10/15/2017 03:45 PM
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Chad B. at Michael's Subaru of Bellevue responded on 10/17/2017

Hi Elaine,

    Thank you for taking the time to fill out a review for us. We really appreciate the feedback. 

Regards,

Chad Brintnall
Service Manager
425.519.7199
JAMES B. on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Service was good.
Vehicle: Subaru Outback
Category: Service
Service Date: 10/12/2017
Review Created: 10/15/2017 02:31 PM
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Chad B. at Michael's Subaru of Bellevue responded on 10/17/2017

Thank you for the awesome review. Come see us again soon!

Regards,

Chad Brintnall
Service Manager
425.519.7199
BRIAN D. on 10/15/2017
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"Honest & Reliable"
The Subaru dealership in Ballard wanted to change my front and back breaks at 2mm and 7mm. Michael's Subaru in Bellevue said the rear brakes at 7mm were good to go for a bit longer but the front was getting close to the rotors. They replaced the front brakes and save me some cash.
Vehicle: Subaru Forester
Category: Service
Service Date: 10/10/2017
Review Created: 10/15/2017 12:37 PM
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Chad B. at Michael's Subaru of Bellevue responded on 10/17/2017

Hi Brian,

    Thank you for the great review. We really appreciate you taking the time to give us your feedback. Come see us again soon.

Regards,

Chad Brintnall
Service Manager
425.519.7199
STEVE S. on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Scott makes it great."
I can count on Scott's sage advice about which repairs need to be done now and which can wait.
Vehicle: Subaru Outback (Natl)
Category: Service
Service Date: 10/10/2017
Review Created: 10/14/2017 07:10 PM
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Chad B. at Michael's Subaru of Bellevue responded on 10/17/2017

Thank you Steve for your great review of Scott. Come see him again next time. Have a great day!

Regards,

Chad Brintnall
Service Manager
425.519.7199
RONDA K. on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
".."
..
Vehicle: Subaru Outback
Category: Service
Service Date: 10/10/2017
Review Created: 10/14/2017 02:28 PM
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Chad B. at Michael's Subaru of Bellevue responded on 10/14/2017

Thank you Ronda for the great review. Have a great weekend.

Regards,

Chad Brintnall
Service Manager
425.519.7199
LINDA C. on 10/12/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service-oriented."
I am happy with my new car and the price but I have some suggestions for improvement. I had to wait a LONG time between determining which car I would buy to getting into the finance dept. - 3.5 hours between test drive and leaving. I entered knowing I would be buying or leasing so it was just a matter of numbers and figuring out which car. Also - I think salespeople need to be better trained on the electronic offerings within the car - instead of continually saying "come back any time" it would be good if they knew how to work everything. For example - my salesperson told me my car would hook up with my phone and therefore the googlemaps app on my phone would display in the car - that was not correct. Had I known - I may have required Navigation in my new car. That is just one example.
Vehicle: Subaru Forester
Category: Sales
Sales Date: 09/30/2017
Review Created: 10/12/2017 01:21 PM
JULIE G. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"-"
-
Vehicle: Subaru Forester
Category: Service
Service Date: 10/09/2017
Review Created: 10/12/2017 11:28 AM
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Chad B. at Michael's Subaru of Bellevue responded on 10/12/2017

Thank you Julie!

Regards,

Chad Brintnall
Service Manager
425.519.7199
SPENCER B. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very friendly and helpful staff!"
The staff here was extremely helpful and friendly. They called before performing unexpected service to clear it with me, and then explained all the charges very clearly at the end of the day. They were prompt and upfront about timelines. Great experience, will definitely come back here anytime I need service!
Vehicle: Subaru XV Crosstrek
Category: Service
Service Date: 10/07/2017
Review Created: 10/12/2017 09:33 AM
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Chad B. at Michael's Subaru of Bellevue responded on 10/12/2017

Hi Spencer,

    Thank you for the awesome survey. We really appreciate you choosing Michaels. Come see us again soon!

Regards,

Chad Brintnall
Service Manager
425.519.7199
AARON F. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great place to buy a car!"
I had a great experience there. Maddy was really easy to work with and was a very knowledgeable salesperson. Would definitely buy another car there!
Vehicle: Subaru Forester
Category: Sales
Sales Date: 10/02/2017
Review Created: 10/11/2017 10:23 PM
ANNA L. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"quick and friendly"
Isaac was accommodating, listened well and my car was out more quickly than promised!
Vehicle: Subaru Outback
Category: Service
Service Date: 10/09/2017
Review Created: 10/11/2017 05:42 PM
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Chad B. at Michael's Subaru of Bellevue responded on 10/14/2017

Hi Anna,

     Thank you for chosing Michaels. We really appreciate the awesome review. Come see us again when your ready.

Regards,

Chad Brintnall
Service Manager
425.519.7199
BENJAMIN N. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
Warranty issues were taken care of same day.
Vehicle: Subaru WRX
Category: Service
Service Date: 10/05/2017
Review Created: 10/11/2017 04:32 PM
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Chad B. at Michael's Subaru of Bellevue responded on 10/11/2017

Hi Benjamin,

   Thank you for the 5 star review. Have a wonderful day!

Regards,

Chad Brintnall
Service Manager
425.519.7199
XIUJUN L. on 10/11/2017
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"great"
Overall, it is great
Vehicle: Subaru Forester
Category: Service
Service Date: 10/09/2017
Review Created: 10/11/2017 03:50 PM
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Chad B. at Michael's Subaru of Bellevue responded on 10/11/2017

Thank you for the great 5 star review!

Regards,

Chad Brintnall
Service Manager
425.519.7199
JESSICA S. on 10/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good service and good availability"
Good service and good availability
Vehicle: Subaru Impreza Wagon WRX
Category: Service
Service Date: 10/07/2017
Review Created: 10/11/2017 03:40 PM
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Chad B. at Michael's Subaru of Bellevue responded on 10/11/2017

Hi Jessica,

     Thank you for the awesome review. We are looking forward to seeing you again soon.

Regards,

Chad Brintnall
Service Manager
425.519.7199
TERESA M. on 10/11/2017
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"rating"
Everyone is patient and helpful. They always do an awesome job
Vehicle: Subaru Outback
Category: Service
Service Date: 10/06/2017
Review Created: 10/11/2017 02:37 PM
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Chad B. at Michael's Subaru of Bellevue responded on 10/11/2017

Hi Teresa,

     Thank you for the five start review! come see us again next time.

Regards,

Chad Brintnall
Service Manager
425.519.7199
SYLVIA F. on 10/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"As usual quick attention and service"
Michaels always comes through with reasonable time frames and costs.
Vehicle: Subaru Outback
Category: Service
Service Date: 10/09/2017
Review Created: 10/11/2017 02:31 PM
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Chad B. at Michael's Subaru of Bellevue responded on 10/11/2017

Hello Sylvia,

    We really appreciate the five star review. Come see us again when your Subaru is ready.

Regards,

Chad Brintnall
Service Manager
425.519.7199
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