2740 Martin Luther King St N
St Petersburg, FL 33704-2722
4.9
(1,990 Reviews)
RL
Highly recommend
Took the time to teach me about what brake pads are supposed to look like, and signs to look out for
to know when they need replaced. Prices were great, people were friendly. Never felt like I was inconveniencing them. Highly recommend.
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The dreaded "Service Engine Soon" light came on my BMW on New Year's Eve and I instinctively brought
my car to J Gramley's because of a positive experience during my prior visit. They were closed early for the holiday, but there was still a gentleman there that I was able to talk to and he diagnosed the issue.
I am very appreciative of their great customer service and passion for cars. I will definitely come back for any future maintenance/service needs.
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Our Genesis GV70 air conditioning recently stopped cooling. Not a good thing with summer just around
the corner here in Florida.
I reached out to Crown Hyundai Genesis, speaking initially to one of the schedulers, Ashley I believe. The conversation was pleasant and professional. She set a realistic and reasonable expectation, that someone should call me back within 24 hours to schedule the warranty work to get the ac fixed, as they were very busy with similar work.
Before close of business the same day, I was contacted by the service advisor Cassandra. She told me, if I could get it to them the same day, they would get started on the repair right away and that she had a loaner car just return, so I wouldn't be without wheels while they did the work. Wow! talk about under promising and over delivering! That's the way it should be done everywhere, by everyone. Cassandra even called me again before I left my house, to let me know that the loaner was an electrified Genesis, and would that be ok. I told her the small community I lived in didn't have very many electric charging stations nearby, and would it be at all possible to get a gas powered vehicle. She apologized and offered a G70 sedan, which I was totally and completely fine with. Cassandra is a shining example of what a dealer service advisor is supposed to be, and a credit to her profession and the dealer.
The ac repair work was done in less than a week, and they even replaced the oxidized bright trim around the windows, that was also covered by warranty. Kasandra called me at least two times during the week to keep me up to date on the repairs and order status of the window trim parts.
This was without a doubt one of the best dealer service experiences I have ever had anywhere, and I cannot sing enough praise for Crown Hyundai Genesis and Cassandra. I would most definitely recommend them to a close friend or family member. Thank you Crown!
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This place is the only place I take my car to for oil changes an etc. Robs customer service is amazin
g, his techs are all amazing and very nice. Everyone always has smiles. The tech that serviced my vehicle was knowledgeable and did my service under an hour. Thank you Rob an crew I will be back for my next oil change an service!
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Bill knows his stuff, lightning fast, top notch repairs at a fair price
This shop is fantastic, like stepping back in time when customer service and craftsmanship mattered.
They turned our car around quickly before the 4th of July weekend, ensuring we weren’t stranded. Tom is brilliant, and Bill’s expertise with Porsche vehicles is evident, delivering straightforward, no-nonsense service: call, drop off, repair, pay, done. A+!
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