avatar

Robert Demmoe

Service Advisor
Robert has been with us for 7 years, and ensures customers get the services their vehicles need on time, and for the best value.
Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(30 reviews)
73

MC
gravatar
Mark C.
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/06/2024
5
Meh
Just OK, not great.
Ciara N. from Demo - Plus/Premium responded on 05/06/2024 09:22 AM

We appreciate your feedback, and we're sorry to hear that your experience was just okay. Please know that we take all feedback seriously and use it to continuously improve our services. If there's anything specific that you believe we could do better, please feel free to let us know. Thank you for taking the time to share your thoughts.

Employees worked with

MC
gravatar
Mark C.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/02/2024
0
Horrible customer service
Bob was less than pleasant to work with. Plus the repair was super expensive, I will go somewhere else next time.
Employees worked with

MC
gravatar
Mark C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2024
10
Great service
Awesome team, good prices, always fast and on time.
Tim F. from Demo - Plus/Premium responded on 05/05/2024 09:30 AM

We are delighted to hear about your positive experience with our team and services. Providing prompt and reliable service at competitive prices is our top priority, and we are pleased that we hit the mark for you. We look forward to serving you again in the future.

Employees worked with

MC
gravatar
Mark C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2024
10
Quality work for a fair price
We bring all of our vehicles here for maintenance and repairs. The team is awesome, and the price is right. You always know they are going to be 100% honest with you. I highly recommend them.
Mark C. from Demo - Plus/Premium responded on 04/30/2024 11:12 AM

Hi Mark, Thank you for making us your go-to place for vehicle maintenance and repairs! We're delighted to hear that you appreciate our awesome team and our commitment to honesty and fair pricing. We're committed to providing top-notch service, and we're thrilled to have earned your recommendation. Looking forward to seeing you and your vehicles again soon!

Employees worked with

MC
gravatar
Mark C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2024
10
Awesome group of people
They treated my 1986 Yugo like it was their own! Easy in and out, and great communication!
Tim F. from Demo - Plus/Premium responded on 04/28/2024 09:30 AM

Hey Mark,We're thrilled to hear that you and your vintage Yugo had a great experience with us! Treating every car like our own is a top priority, and we're glad to hear that it didn't go unnoticed. We pride ourselves on providing clear and timely communication, so it's fantastic to know that you found it helpful. Thanks for sharing your experience, and we hope to see you and your Yugo again in the future!Warm regards.

Employees worked with

MC
gravatar
Mark C.
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2024
10
They took care of it!
Thery took care ot it
Employees worked with

MC
gravatar
Mark C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2024
10
Always great!
Awesome people, always friendly, and priced fairly. I will keep coming back!
Mark C. from Demo - Plus/Premium responded on 04/23/2024 02:44 PM

Hey Mark, Thanks for the stellar review! We're glad you had a great experience with us. Our team is always here to make sure you feel welcomed and valued. Looking forward to your next visit!

Employees worked with

MC
gravatar
Mark C.
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2024
10
They took care of it!
Thery took care ot it

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/23/2024
0
Way overpriced, and slow service
I used to bring my car here a lot, but the labor rates have gone through the roof, and they never have my car ready on time. Best to take your car elsewhere.
Mark C. from Demo - Plus/Premium responded on 04/23/2024 02:45 PM

We're sorry to hear that you've had this experience with our service. We strive to provide fair pricing and efficient turnaround times, so it's disappointing to hear that we've missed the mark for you. Your feedback helps us improve, and we'd love the opportunity to make things right. Please don't hesitate to reach out if there's anything we can do to regain your trust.

Employees worked with

MC
gravatar
Mark C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2024
10
Quick service, great attitudes
These guys are the best, and the only ones I trust with my 1970 Challenger. Thanks guys!
Mark C. from Demo - Plus/Premium responded on 04/16/2024 07:12 AM

Thanks for the kind words, Mark! Your 1970 Challenger is in good hands with us. We'll always be here to keep it running smoothly and looking great. Cheers to many more smooth rides ahead!

Employees worked with

MC
gravatar
Mark C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2024
10
Always great
Great service and attitude. Highly recommend this shop.
Mark C. from Demo - Plus/Premium responded on 04/11/2024 01:26 PM

Thanks for the fantastic review, Mark! We're thrilled to hear that you had a positive experience with our service and attitude. Your recommendation means a lot to us. We look forward to welcoming you back in the future!

Employees worked with

MC
gravatar
Mark C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2024
verified customerVerified Customer
10
Great team, great service
These guys are the best. We bring all of our cars here, and refer our friends and family as well. You won't be disappointed.
Mark C. from Demo - Plus/Premium responded on 03/28/2024 12:50 PM

We're thrilled to be your go-to place for car care! Thanks for being such a loyal customer and for recommending us to your friends and family. We're here to keep you and your cars happy.

Employees worked with

MC
gravatar
Mark C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2024
10
Great service
Love these guys, we will definitely back!
Mark C. from Demo - Plus/Premium responded on 03/01/2024 11:45 AM

We're thrilled to hear that you love our service! We can't wait to have you back for more positive experiences. Your support means a lot to us! 

Employees worked with

MC
gravatar
Mark C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2024
10
Oil change / Tire rotation
We were in and out fast. On time and a great price. I always bring my vehicles here.
Mark C. from Demo - Plus/Premium responded on 02/29/2024 07:24 AM

Hi Mark, Thanks for the awesome feedback! We're thrilled to hear that you had a speedy and cost-effective experience with us. We pride ourselves on providing efficient and affordable service, and it's great to know that we've become your go-to choice for vehicle maintenance. We look forward to helping you with your vehicles in the future. Take care!

Employees worked with

MC
gravatar
Mark C.
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/26/2024
5
Eh, it was OK,
They were slow, and a little pricey, but at least they fixed the issue.
Mark C. from Demo - Plus/Premium responded on 02/26/2024 08:49 PM

Thank you for taking the time to share your feedback with us. We're glad to hear that we were able to fix the issue for you. We always strive to provide efficient service, and we appreciate your understanding. If there's anything else we can do for you in the future, just let us know.

Employees worked with

MC
gravatar
Mark C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2024
10
Great service
Great shop, been coming here for years.
Mark C. from Demo - Plus/Premium responded on 02/26/2024 11:42 AM

Hi there! Thanks for making us a part of your routine for so long. We're thrilled to know that you've had a consistently great experience with us over the years. We're looking forward to many more years of serving you!

Employees worked with

MC
gravatar
Mark C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2024
10
Professional, and courteous.
Robert and his team are great. Quick, professional, and courteous service, at a fair price. I will keep coming back.
Mark C. from Demo - Plus/Premium responded on 02/15/2024 08:10 AM

Thank you for sharing your positive experience with us, Robert! We're thrilled to hear that you found our team to be quick, professional, and courteous. Providing quality service at a fair price is our top priority, and we're glad we could meet your expectations. We appreciate your loyalty and we look forward to continuing to serve you in the future.

Employees worked with

MC
gravatar
Mark C.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/15/2024
1
Super slow, poor communication
They didn't keep me updated, and my car was 3 days late
Mark C. from Demo - Plus/Premium responded on 02/15/2024 08:11 AM

We apologize for any inconvenience you experienced with the lack of updates and the delay in receiving your car. We understand how frustrating that can be, and we appreciate you bringing this to our attention. We take customer feedback seriously and will address this matter with our team to ensure better communication moving forward. We value your business and hope to have the opportunity to serve you again in the future.

Employees worked with

MC
gravatar
Mark C.
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2024
10
Reached out and took care of it fast
Awesome response
Employees worked with

MC
gravatar
Mark C.
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2024
10
Reached out and took care of it fast
Awesome response

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/07/2024
0
Horrible service
I expected more. Not a great expected and my car was 3 days late.
Mark C. from Demo - Plus/Premium responded on 02/07/2024 09:22 AM

We apologize for any inconvenience caused by the delay in delivering your car. We understand the frustration this may have caused and we are committed to improving our service. If you have any further concerns, please feel free to reach out to us directly.

Employees worked with

MC
gravatar
Mark C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2024
10
Great service
Love these guys, have been coming for 10 years.
Mark C. from Demo - Plus/Premium responded on 02/07/2024 09:20 AM

Thank you for your continued loyalty over the past 10 years! We truly appreciate your support and trust in our team. If there's anything else we can do to serve you, please don't hesitate to let us know. Take care and drive safe!

Employees worked with

Displaying Review 1 - 20 of 35 in total
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.