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Robert Demmoe

Service Advisor
Robert has been with us for 7 years, and ensures customers get the services their vehicles need on time, and for the best value.
Overall Rating
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(43 reviews)
67

MC
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Mark C.
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2024
10
Awesome customer service.
Kudos to the team, they immediately reached out and were eager to ensure I was satisfied. Much appreciated.
Employees worked with

MC
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Mark C.
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2024
10
Awesome customer service.
Kudos to the team, they immediately reached out and were eager to ensure I was satisfied. Much appreciated.

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/26/2024
0
Do not trust
I went to trade my car in at a reputable car dealer and I was told that my trade was 3,000.00 $ less because it was involved in 2 previous accidents. I knew nothing about any accidents as I was told upon the original purchase that the carfax was a clean report. Do NOT TRUST Bridgeland or Candy cars. The reputable dealership told me they have heard of this before from Candy cars and Bridgeland. This is common practice by them!!!
Mark C. from Demo - Plus/Premium responded on 06/26/2024 08:16 AM

We're truly sorry to hear about your experience, Mark. It's definitely not the impression we aim to leave. We understand the value of trust in a dealership experience, and we take your concerns seriously. Please be assured that we'll investigate this matter thoroughly and take appropriate action. Thank you for bringing this to our attention.

Employees worked with

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Mark C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2024
10
great experience working with Kevin!
He worked with me and answered all of my millions of questions to make sure that the car was a good fit for me and my budget! My parents both worked with Kevin in the past and it was great to work with him myself! Highly recommend and will be going back to him with all do my car needs!
Mark C. from Demo - Plus/Premium responded on 06/26/2024 08:16 AM

We're thrilled to hear you had such a positive experience with Kevin! It's great to know that he was able to assist you with all your questions and find the perfect car to fit your needs and budget. We're delighted to have earned your recommendation, and we look forward to serving all of your future car needs. Thank you for choosing us!

Employees worked with

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Mark C.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/21/2024
0
Not great
They were slow, and to be honest, pretty rude, even though I had explained the importance of getting my car on time when I dropped it off.
Employees worked with

MC
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Mark C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2024
10
Highly recommend
Austin and staff at TDS are always accommodating and get my car taken care of at a reasonable price
Mark C. from Demo - Plus/Premium responded on 06/04/2024 12:15 PM

Hi Mark, Thank you for the stellar review! We're thrilled to hear that Austin and our team at TDS have consistently provided you with top-notch service. Keeping your car in great shape at a reasonable price is what we strive for. We appreciate your business and look forward to seeing you again soon!

Employees worked with

MC
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Mark C.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/29/2024
0
Horrible experience, wouldn't recommend.
I was less than pleased with they way they spoke with me, like I was lucky to take my car there. They need some training in the basics of customer service.
Employees worked with

MC
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Mark C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2024
10
Great team
Such great customer service, and they are always friendly and smiling. Great prices also,
Tim F. from Demo - Plus/Premium responded on 06/01/2024 09:30 AM

Hey Mark! 🌟 Thanks a million for your ace review! We're stoked to hear that you dig our top-notch customer service and friendly vibes. 😊 We're all about bringing the smiles and offering great deals, so we're stoked you're loving it! Can't wait to see you next time! Keep on shining! 🌟

Employees worked with

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Mark C.
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2024
10
Dan reached out and took care of me.
Great customer service
Employees worked with

MC
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Mark C.
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2024
10
Dan reached out and took care of me.
Great customer service

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/24/2024
10
Not the best service
They were really slow, and late, and the steering wheel was dirty. I was expecting more to be honest.
Mark C. from Demo - Plus/Premium responded on 05/24/2024 08:34 AM

We apologize for the inconvenience you experienced during your recent visit. Your feedback is valuable to us, and we will address the issues you've raised with our team to ensure a better experience for our customers in the future. Thank you for bringing this to our attention. I will call you right now to address this.

Employees worked with

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Clay M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2024
verified customerVerified Customer
10
Very honest
They were honest and I really enjoyed my experience with them. Did not manage to get my car fixed , on my decision as to not spend the money. They were completely honest and I would recommend them to anyone. Thank you!!!
Mark C. from Demo - Plus/Premium responded on 05/22/2024 11:18 AM

Hey Clay! Thanks for the kudos! We're glad we could give you an enjoyable experience, even if we didn't get to splash out on your car. Honesty is our best policy, and we appreciate the recommendation! If you ever change your mind, we'll be here with open wrenches.

Employees worked with

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Mark C.
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2024
10
Took care of the problem
They jumed on it.
Employees worked with

MC
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Mark C.
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2024
10
Took care of the problem
They jumed on it.

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/20/2024
5
Could be better
A little lacking in communication, and had a tough time finding out the status of my car. Will think twice about coming back again. Can't say i would recommend them.
Mark C. from Demo - Plus/Premium responded on 05/20/2024 08:48 AM

Hello Mark, We're sorry to hear about your experience and the communication challenges you faced. We'll definitely look into this to ensure we provide clearer updates in the future. We value your feedback and hope to have another chance to exceed your expectations. Warm regards.

Employees worked with

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Mark C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2024
10
Great experience
Unlike other mechanics, McInerney's explanations were music to my ears (and wallet!). Their transparent communication and top-notch service had me singing their praises all the way home.
Mark C. from Demo - Plus/Premium responded on 05/20/2024 08:51 AM

Well, Mark, it sounds like McInerney's mechanics hit all the right notes with you! We're thrilled to hear that their transparent communication and top-notch service struck a chord and left you singing their praises. Here's to many more harmonious experiences on the road ahead!

Employees worked with

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Mark C.
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2024
10
Took care of it quickly
Great customer service.
Employees worked with

MC
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Mark C.
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2024
10
Took care of it quickly
Great customer service.

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/13/2024
3
Service Department lost 2 stars from my original review.
I made an online appointment to get the recall fixed on the Bronco. I had it set up for a Thursday and was able to get a ride back while they worked on it.

I got emails and text messages reminding me about my appointment. When I made the appointment, I made it crystal clear it was for the recall on the bronco glass. I got a text from my service advisor and texted back how long it should take the day before. No answer.

I get to the shop, told them I had an appointment and was told they could not get it done until next week and to call to make an appointment. Excuse me?

Clearly they don't read any of their appointments and just have everything sent out by a computer and no human reads it until you get in the doors.

They showed me the door and didn't even say sorry.
Mark C. from Demo - Plus/Premium responded on 05/14/2024 08:59 AM

Dear Mark, Thank you for sharing your recent experience with us. We sincerely apologize for the inconvenience and frustration you encountered when bringing in your Bronco for the recall service. It's disappointing to hear that our communication and appointment confirmation process did not meet your expectations. We understand the importance of clear and accurate appointment scheduling, as well as the need for effective communication with our valued customers. We regret any inconvenience caused by the miscommunication and lack of response from our service advisor. Your feedback will be shared with our team to address the issues you've highlighted and improve our appointment management process. Please know that we take your concerns seriously, and we strive to ensure that our customers receive the high level of service they

Employees worked with

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Mark C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2024
10
Best Dealership
Hands down the best Ford dealer in the treasure valley! I enjoyed working with Neris, Cristobal and Dave. They made the transaction quick and painless. They got me into a beautiful new F150 at a great price and also gave me top dollar for my trade in. I definitely recommend buying from Lithia.
Tim F. from Demo - Plus/Premium responded on 05/16/2024 09:30 AM

Hey Mark,Thanks a bunch for choosing Lithia Ford of Boise for your new F150! We're thrilled to hear that Neris, Cristobal, and Dave made your car buying experience swift and painless. We're stoked that you love your new F150 and got a great deal on it. Thanks a ton for recommending us – we really appreciate it! Enjoy the new wheels!Cheers!

Employees worked with

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Mark C.
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/06/2024
5
Meh
Just OK, not great.
Ciara N. from Demo - Plus/Premium responded on 05/06/2024 09:22 AM

We appreciate your feedback, and we're sorry to hear that your experience was just okay. Please know that we take all feedback seriously and use it to continuously improve our services. If there's anything specific that you believe we could do better, please feel free to let us know. Thank you for taking the time to share your thoughts.

Employees worked with

MC
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Mark C.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/02/2024
0
Horrible customer service
Bob was less than pleasant to work with. Plus the repair was super expensive, I will go somewhere else next time.
Mark C. from Demo - Plus/Premium responded on 05/17/2024 10:35 AM

Hi Mark, We're truly sorry to hear about your less-than-pleasant experience with Bob. We take customer satisfaction very seriously and we'd like to address your concerns. We'll do everything we can to make sure your next experience with us is a positive one. Thank you for bringing this to our attention. Best regards.

Employees worked with

MC
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Mark C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2024
10
Great service
Awesome team, good prices, always fast and on time.
Tim F. from Demo - Plus/Premium responded on 05/05/2024 09:30 AM

We are delighted to hear about your positive experience with our team and services. Providing prompt and reliable service at competitive prices is our top priority, and we are pleased that we hit the mark for you. We look forward to serving you again in the future.

Employees worked with

MC
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Mark C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2024
10
Quality work for a fair price
We bring all of our vehicles here for maintenance and repairs. The team is awesome, and the price is right. You always know they are going to be 100% honest with you. I highly recommend them.
Mark C. from Demo - Plus/Premium responded on 04/30/2024 11:12 AM

Hi Mark, Thank you for making us your go-to place for vehicle maintenance and repairs! We're delighted to hear that you appreciate our awesome team and our commitment to honesty and fair pricing. We're committed to providing top-notch service, and we're thrilled to have earned your recommendation. Looking forward to seeing you and your vehicles again soon!

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