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SureCritic / Hyundai Dealer / Hyundai of St. Augustine / STEVE RISLEY
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STEVE RISLEY

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(603 reviews)
88

Reviews of STEVE RISLEY

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SANDRA S.
Elkton, FL
2008 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2014
verified customerVerified Customer
Category: Service
happy camper
after my bad review last week, Joe King the service manager called me and appologized and told me he was going to refund the price of the oil change and waS GOING TO GIVE COMPENSATION FOR MY TIME. WHAT A GREAT CUSTOMER SERVISE THAT WAS.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/01/2014
Service Type: Maintenance
Category: Service
bad time at hyundai
took over two hours just to get an oil change
Not Recommended
ANDREW M D. from Hyundai of St. Augustine responded on 05/02/2014 04:42 AM

We sincerely apologize for the long wait time for your oil change.  With our increased growth , we are experience some growing pains as we continue to staff up our service department to meet consumer demand.  Thank you for the feedback as it is the only way we can hope to improve our organization.  As a gesture of goodwill, I would like to reimburse you for your oil change as well as send you an additional $50 to compensate you for your time.  My service director, Joe King, will be in contact with you.

Best Regards,
Andrew DiFeo
Owner/GM
Hyundai of St. Augustine 

ANDREW M D. from Hyundai of St. Augustine responded on 05/07/2014 05:58 AM

Sanra,  we are glad to hear that Joe King addressed your concerns.  We are sorry we didn't meet your expectations on your service, but appreciate your understanding and allowing us to a second chance.  We sincerely appreciate your loyalty, and are working hard at reducing the wait time of our guests for all services as we grow. 

Best Regards,
Andrew DiFeo
Owner/GM
Hyundai of St. Augustine

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STEVE RISLEY
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