Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

3640 Reviews

ReScore Reviews™ (133)

ReScore
Overall Rating 4.5864678/5Overall Rating 4.5864678/5Overall Rating 4.5864678/5Overall Rating 4.5864678/5rating 4.5864678
Original
Overall Rating 2.2330785/5Overall Rating 2.2330785/5rating 2.2330785rating 2.2330785rating 2.2330785
97% Would Recommend
100% Business Response
Latest Review about 12 hours ago

Reviews


MB
Marc B.
Palm Coast, FL
2016 Hyundai Veloster
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/19/2019 Category: Service
Vehicle owner/customer
Car was supposed to have been washed, it was dirty and had water spots. Not wiped down. Otherwise, maintenance was excellent! Didn't have time to go back and complain. Service tech is top notch, wash rack crew, not so much, needs improvement.

DK
Debra K.
Palm Coast, FL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Awesome crew!
Can’t ask for better care!
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 04/19/2019


 We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

PD
Paula D.
Welaka, FL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Customer service is amazing !!!
Always treated very professionally, friendly and polite .. customer service is the key to any successful business and this dealership has always been great every time I’ve been there .. thank you
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 04/18/2019


 We greatly appreciate you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St Augustine.
 We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

DF
Deborah F.
Green Cove Springs, FL
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Always great service
I’ve been a customer since 2012 and have always received the best service. I will continue to be a customer and highly recommend them.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 04/18/2019


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

JB
Jerry B.
Middleburg, FL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Fast friendly and honest
Love this Dealership from sales to service top notch.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 04/18/2019


 We greatly appreciate you taking the time to share your service and sales experiences with us. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

RN
Robert N.
Ponte Vedra Beach, FL
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
They really try to take care of the customer
The key to good service is how a company handles things after they've made mistake. Justin and the management team made it right for me.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 04/17/2019


 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

DS
Deborah S.
Saint Augustine, FL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Window repair
Drivers window would not roll down, took in for repair they replaced a motor. All is good.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 04/17/2019


 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

TS
Todd S.
Jacksonville, FL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Oil Change and ECU update
Went in for an oil change and have the ECU updated. This was done quickly and they washed it and cleaned the interior. All were very courteous and helpful
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 04/17/2019


 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

LW
Leonard W.
Jacksonville, FL
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Found missing placards
I had some warranty work done, and an overall checkup. They recommended replace the cabin air filter. I know they actually checked the current cabin filter because they found our missing handicap placards. They had fallen behind the glove box, and we had no idea they were there.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 04/17/2019


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

TR
Terry R.
St. Augustine, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Roger Young
Roger Young is friendly, and professional. Thanks Roger
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 04/16/2019


 Thank you for taking the time to share your service experience with us and the 5 star rating. Roger is a valuable member of our service team. Great job Roger!



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

MJ
Marcus J.
Westerville, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Great customer service
Traveling from Ohio. Had a flat tire. Service center had a new tire installed within 2 hrs of dropping it off.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 04/16/2019


 We appreciate you taking the time to share your service experience with us. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

AK
Anne K.
Saint Augustine, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
I can count on them!
I had to change my appointment a couple of times, and didn't realize I had made an error on the final change...when I got to the dealership, they took me in anyway without any hassle. THANK YOU!
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 04/15/2019


 We appreciate you taking the time to share your kind words with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Middleburg, FL
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Car maintenance
The complementary car wash was great but the sweeping of the interior was poor.the service person was very informative.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 04/15/2019


 Thank you for sharing your service experience with us and the 5 star rating. Our apologies for the vacuuming, we will pass this information off to our detail manager to address. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Jacksonville, FL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Quality customer service
Excellent
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 04/15/2019


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

PI
Paul I.
St. Augustine, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Five Stars
Fast, courteous service. Friendly and honest is how I feel this dealership and the service department to be.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 04/15/2019


 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

PG
Patrick G.
St. Augustine, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Thumbs Up
Thanks Team Hyundai
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 04/15/2019


 We appreciate you taking the time to share your service experience with us and the 5 star rating.
We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

CH
Christine H.
Jacksonville, FL
2013 Hyundai Elantra Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
great place
very nice people and place. no complaints about the service or repairs.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 04/12/2019


 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

HH
Hanley H.
Satsuma, FL
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/12/2019 Category: Service
Friendly staff and great service
Very satisfied with service overall.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 04/12/2019


 We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.
We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

DM
Diane M.
Saint Augustine, FL
2013 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
OIL CHANGE
Great service..the best i have ever had, and I'm old so i have had many oil changes.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 04/12/2019


 Thank you for taking the time to share your kind words with us and the 5 star rating. We are blessed to have such wonderful and funny guests.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

DW
Donald W.
St. Augustine, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Excellent service
Very pleasant people and very quick and responsive
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 04/12/2019


 We thank you for taking the time to share your kind words with us and the 5 star rating.
 We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"