Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

3389 Reviews

ReScore Reviews™ (124)

ReScore
Overall Rating 4.5806474/5Overall Rating 4.5806474/5Overall Rating 4.5806474/5Overall Rating 4.5806474/5rating 4.5806474
Original
Overall Rating 2.2661263/5Overall Rating 2.2661263/5rating 2.2661263rating 2.2661263rating 2.2661263
97% Would Recommend
100% Business Response
Latest Review about 1 hour ago

Reviews


LF
Linda F.
Palm Coast, FL
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Linda Feci
Customer Service
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 01/17/2019


 We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

SB
Steve B.
St. Augustine, FL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Pleased
I felt that My car and myself were handled professionally and that's. Hard to find
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 01/16/2019


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

MC
Mary C.
Palm Coast, FL
2018 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/16/2019 Category: Service
Excessive service wait for simple oil change.
Went in for a simple oil change (express), scheduled in advance. It took nearly 2 hours for a service rep to come to tell me the work was completed and another 20 to 30 minutes for them to wash my car. My appointment was at 9:30 a.m. and did not leave the dealership until noon! I should have billed them for MY time!!!
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 01/16/2019


 Thank you for taking the time to share your service experience with us. Our apologies for the extra time needed to complete your service. Tunde, your service consultant will be following up with you. We are committed to exceeding your exceptions.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
St. Augustine, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
great service
always a pleasure to do business with Hyundai of St. Augustine
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 01/16/2019


 We thank you for taking the time to share your recent service experience with us and your continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

GW
Gary W.
Roscoe, IL
2008 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Gary
We are from Illinois, so will not be back for our next oil change. However, we do come in every January as we prepare to come home from our winter vacation. We find your service department very accommodating, efficient, and competent. We would recommend you to all who need service work.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 01/16/2019


 Thank you for taking the time to share your recent service experience with us and the 5 star rating. Have a safe trip home to Illinois and look forward to seeing you next year.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

MM
Morris M.
Ponte Vedra Beach, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Exceptional Service
Saturday I woke up to a flat tire. AAA came and put on the spare. I dropped it off at the dealership that morning. They were very busy but assured me they could patch the tire and I said I could return later in the afternoon. When I returned the service agent was waiting for me, got the car in immediately and within 20 minutes I was on my way home. They went the extra mile.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 01/15/2019


 We thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

JW
John W.
St. Augustine, FL
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Excellent attitude toward customers.
Excellent dealership with exceptional customer service personnel.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 01/15/2019


Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

VF
Vincent F.
St. Augustine, FL
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Great Experience
If you want the definition of “first class service” for your car, drop by Hyundai of St. Augustine. Always great, always on time, priced right!
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 01/14/2019


 We appreciate you taking the time to share your kind words with us and continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

DT
Daniel T.
St. Augustine, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Great Service
We like the personal attention offered by the service rep. He kept us informed. Dan (the service rep) does an awesome job.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 01/14/2019


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Saint Augustine, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Thank you.
Always efficient service provided and good communication between staff and customer. Thank you.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 01/14/2019

Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

LK
Lee K.
Palm Coast, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019
Great follow up, thank you!
I had a concern and Danny Perez handled it with class. He resolved my issue and I appreciate it greatly!

Overall Rating 1/5rating 1rating 1rating 1rating 1
01/14/2019
Bad customer service
Overall Rating 1/5rating 1rating 1rating 1rating 1 11/08/2018 Category: Service
Terrible
Awful service, sorry I keep coming back.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 11/09/2018

Thank you for taking the time to share your service experience with us. We will be following up with you to better understand what happened with your experience. We pride ourselves on exceeding our guests expectations and our apologies for missing the mark.


Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

I wrote my review for bad service back in November. The service manager said he would contact me to see what went wrong. It's been 2 months and I still have yet to hear from him. Shows my point that I don't matter once I drive off the lot.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 01/15/2019

Thank you for letting us know that nobody got back to you and our sincere apologies for dropping the ball. We are appreciate you taking the time to speak with Danny today and can assure we are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

RB
Richard B.
Saint Augustine, FL
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019 Category: Service
Our new car
Great customer service very friendly people great prices always willing to work with you and help you in every way I would recommend it to anybody I love our vehicle
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 01/14/2019


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Palm Coast, FL
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Great people
I like this dealer, they explain things to me and are always patient and pleasant.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 01/14/2019


 We thank you for taking the time to share your kind words with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

LG
Lee G.
Saint Augustine, FL
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Great Service
Professional service and reasonable wait time. No complaints. Was there for second free oil change. Would love to go there all the time but will shop for better price when I have to pay for service.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 01/14/2019


 Thank you for sharing your service experience with us and the 5 star rating. Compare our prices and you will be surprised and keep an eye out for coupons too. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

BW
Boyd W.
St. Augustine, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
A+
Have had our Hyundai serviced here since 2015 when we bought it. Always have had good service and everyone is pleasant.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 01/11/2019

Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Palm Coast, FL
2016 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Friendly of staff
The people who initially greet you and prepare the servicw order are always very friendly and take time to talk to you.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 01/11/2019


 Thank you for sharing your service experience with us and the 5 star rating.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

MG
Mary G.
East Palatka, FL
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/10/2019 Category: Service
Timely. Service
Xx
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 01/10/2019


 Thank you for sharing your service experience with us and continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Saint Augustine, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/09/2019 Category: Service
???
Friendly staff, complimentary car wash, cookies.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 01/10/2019


 Thank you for sharing your service experience with us. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

RG
Robert G.
Saint Augustine, FL
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
The service representative
I was impressed with the maintenance service representative he was kind he was to the point Very good customer service.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 01/09/2019


 We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

RB
Russell B.
Palm Coast, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Automotive recall
Over all, a very pleasurable experience. We weren't there long, and everything went well.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 01/09/2019


 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"