Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

3836 Reviews

ReScore Reviews™ (141)

ReScore
Overall Rating 4.60284/5Overall Rating 4.60284/5Overall Rating 4.60284/5Overall Rating 4.60284/5rating 4.60284
Original
Overall Rating 2.2198567/5Overall Rating 2.2198567/5rating 2.2198567rating 2.2198567rating 2.2198567
97% Would Recommend
100% Business Response
Latest Review 30 minutes ago

Reviews


RD
Richard D.
Saint Augustine, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Excellent Customer Experience
Excellent customer service. Always on time, in and out quickly.
CHERYL B. from Hyundai of St. Augustine responded on 07/16/2019

Thank you for sharing your service expereince with us 
and for the 56 star rating.

We look forward to seeing you in the future.

LD
Linda D.
East Palatka, FL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Great Service
As always, service was exceptional. Roger Young (service rep) represents the brand with honesty and promptness. The waiting room coffee and warm cookies don’t hurt either.
CHERYL B. from Hyundai of St. Augustine responded on 07/16/2019

Thank you for sharing your service experience with us
and for the 5 star rating.

CS
Christian S.
Ponte Vedra, FL
2014 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/15/2019 Category: Service
Always get straight talk
The crew is always straightforward and makes necessary recommendations in addition to the chief reason for my visit. They also are great about recommending waiting on certain tuneups or repairs if they are not needed.
CHERYL B. from Hyundai of St. Augustine responded on 07/16/2019

Thank you for sharing your service experience with us.
We look forward to seeing in the future.

BT
Beverly T.
Saint Augustine, FL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
Great Service
Everyone is friendly and courteous. Get the job done.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/12/2019


 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

AJ
Andrew J.
Kissimmee, FL
2019 Hyundai Santa Fe Xl
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
Customer
The maintenance service was performed as scheduled. The customer waiting time was reasonable. The fees related to the service rendered was appropriate. The service personnel was very attentive to each customer waiting for maintenance/repair services.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/12/2019


 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
St. Augustine, FL
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/11/2019 Category: Service
Pretty average
Average
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/11/2019


 Thank you for sharing your service experience with us. Our apologies we were only average. We strive to exceed your expectations. Roger will be following up with you shortly.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

DF
Deborah F.
Green Cove Springs, FL
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Always outstanding service
This is my second Hyundai from this location. I always recommend this dealership to everyone.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/11/2019


 Thank you for taking the time to share your kind words with us and continued loyalty to Hyundai of St. Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

KW
Kathy W.
Palatka, FL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Service met expectations.
Service met expectations.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/11/2019


 We appreciate you taking the time to share your service experience with us and the 5 star rating.
We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Palm Coast, FL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Professional
Professional.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/11/2019


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

WF
Warren F.
Palm Coast, FL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Great service dept
Thank you to the service dept. Such great folks
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/10/2019


 We appreciate you taking the time to share your service experience with us and the 5 star rating.
 We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
St. Augustine, FL
2011 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
car alarm purchase and programming
Some one (Justin) cared about my review enough to contact me. Wonderful feeling for me.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/10/2019 Category: Service
Alarm remote replacement
Great.. Nice people
Not so great... Too slow
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/10/2019


  Thank you for taking the time to share your service experience with us. Our sincere apologies for the amount of time needed to complete your service. Justin, your service consultant will be following up with you shortly. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/12/2019


 We appreciate you speaking with Justin and taking the time to bring this to our attention.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

RS
Rick S.
Orange Park, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Roger
Roger was GREAT.... worked me in quickly for an oil change and tire rotation.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/10/2019


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

PM
Paula M.
Saint Augustine, FL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Service Department
Everyone in Service is professional courteous and provides outstanding service.
CHERYL B. from Hyundai of St. Augustine responded on 07/10/2019

Thank you for sharing your service experience with us 
and for the 5 star rating.

LC
Lance C.
Saint Augustine, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Prompt polite service
my car was brought in before its scheduled time and I was out the door and less time than they said it would take to complete the warranty work absolute five star performance by St Augustine Hyundai
CHERYL B. from Hyundai of St. Augustine responded on 07/10/2019

Thank you for sharing your service expereince with us 
and for the 5 star rating.
We look forward to your next visit 

EA
Elizabeth A.
Saint Augustine, FL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Tucson owner
The service.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/09/2019


 We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

JE
Jennifer E.
St. Augustine, FL
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
The service is excellent
Justin was fantastic, he gave me great service and was very honest with me about my tires and alignment. He even had my car washed for me and believe me it needed it! Roger is amazing too, he's always very helpful and never rushes me when I ask a million questions.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/09/2019


 Thank you for taking the time to share your kind words with us about your service experiences with us. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

MB
Michael B.
St. Augustine, FL
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2019 Category: Service
Service experience
Had to have a new FOB for my Elantra. Setup was quick & easy
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/08/2019


 We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Palm Coast, FL
2013 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
great service
great service
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/08/2019


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

IG
Irmgard G.
Palatka, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Great Service
Efficient, reasonable, thorough, and a free car wash!
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/05/2019


 We appreciate you taking the time to share your service experience with us and your loyalty to Hyundai of St. Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

MG
Mary G.
East Palatka, FL
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Courteous reps, fast service.
A++.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/05/2019


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"