Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

3055 Reviews

ReScore Reviews™ (112)

ReScore
Overall Rating 4.5714291/5Overall Rating 4.5714291/5Overall Rating 4.5714291/5Overall Rating 4.5714291/5rating 4.5714291
Original
Overall Rating 2.27679/5Overall Rating 2.27679/5rating 2.27679rating 2.27679rating 2.27679
97% Would Recommend
100% Business Response
Latest Review about 1 hour ago

Reviews


DD
Darlene D.
Palm Coast, FL
2018 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Customers Are # 1
I have always received the best of service from the time I leased my vehicle to any service that needed to be done. My salesperson, Jose, was superb. For service, I have interacted mostly with Danny. The ladies in customer service add to the overall pleasant, easy going, non pushy, get to the facts, how can we help, low key, how fast can we get you serviced atmosphere. This is evident even with those in whom I do not have any direct, interaction.

VM
Virginia M.
St. Augustine, FL
2010 Hyundai Genesis Co
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Love it all great staff Danny roger sheryl
Fantastic Kyle too
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 09/21/2018


 We thank you for taking the time to share your experiences with us and we are truly blessed to have such wonderful guests.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

RB
Raymond B.
St. Augustine, FL
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Service Visit
Excellent service as usual. I appreciate the communication during the service evaluation & process.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 09/21/2018


 We thank you for taking the time to share your service experience with us and the 5 star rating.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

AP
Anthony P.
Palm Coast, FL
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Sonata
Everything was done in a timely fashion I was very pleased
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 09/20/2018


 We thank you for taking the time to share your service experience with us and the 5 star rating.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Saint Augustine, FL
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Runs like a top!!! Friendliness!!
You are treated like a King/Queen and they take good care of your vehicle making sure things are as they should be!
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 09/20/2018


 Thank you for taking the time to share your kind words with us and your continued loyalty to Hyundai of St Augustine.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
St. Augustine, FL
2013 Hyundai Tucson
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/19/2018 Category: Service
Know your job
needs serious improvement
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 09/20/2018


 Thank you for sharing your service experience with us. Our sincere apologies for the inconvenience this has caused you. Justin, your service consultant will be following up with you shortly. Thank you for bringing this to our attention.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 09/21/2018


 Thank you for speaking with Justin today and again our sincere apologies for the inconvenience.




Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

KC
Kathy C.
Saint Johns, FL
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Warranty work
Three recalls covered the only issues I’ve had with my car since new and it’s at 98,000 miles.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 09/19/2018


 Thank you for sharing your service experience with us and the 5 star rating.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

MS
Mark S.
Saint Augustine, FL
2017 Hyundai Santa Fe
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/18/2018 Category: Service
The people are nice and courteous
The car cleaning needs improvement. Little difference in the cleaning... windows were not done.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 09/19/2018


 Thank you for taking the time to share your service experience. Our sincere apologies for the complimentary service wash, our detail manager will be addressing this. Tunde, your service consultant will be following up with you shortly.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
St. Augustine, FL
2009 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Recent service
Excellent work. Communicated timely. Great experience.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 09/18/2018


  We thank you for taking the time to share your service experience with us and the 5 star rating.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

CC
Carma C.
Palm Coast, FL
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
N/A
N/A
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 09/17/2018

 We thank you for sharing your service experience with us and the 5 star rating.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

EA
Ellen A.
Saint Augustine, FL
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2018 Category: Service
Home make cookies and coffee!
Thanks to Manager Jimmy, our experience was terrific.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 09/17/2018


  We appreciate you taking the time to share your kind words with us and your continued loyalty to Hyundai of St Augustine.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

JR
Jo Ann R.
Palm Coast, FL
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2018 Category: Service
Excellence
Great team they know what they are doing
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 09/17/2018


 We thank you for taking the time to share your kind words with us. We are blessed to have such wonderful guests.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

JL
John L.
St. Augustine, FL
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2018 Category: Service
Service
Representatives are all very helpful and courteous.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 09/17/2018


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

RT
Ronekia T.
Jacksonville, FL
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Great place
They are the best
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 09/17/2018

 Thank you for taking the time to share your kind words with us and the 5 star rating.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

RA
Rodger A.
Saint Augustine, FL
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Awesome Trustworthy Service
Never steered wrong with the service department regarding repairs and recommendations for my vehicle.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 09/17/2018


 Thank you for taking the time to share your service experiences with us and the 5 star rating.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

CI
Cornel I.
Saint Augustine, FL
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Excellent Customer Service friendly environment
The service is great at this location always friendly and the Hyundai team go above and beyond to satisfied their customers
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 09/17/2018


 We appreciate you taking the time to share your kind words with us and your continued loyalty to Hyundai of St Augustine.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

JW
John W.
Palm Coast, FL
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
relaxing service
service is on time and thorough . All personal are friendly and helpful.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 09/17/2018


 Thank you for sharing your service experience with us and the 5 star rating.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

LP
Lisa P.
St. Augustine, FL
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Great Service
I bought a 2 year service plan and it was great! From drop off to pick up, the Hyundai service team takes great care. I especially liked having one service rep (Cheryl) assigned to me. I always got to deal with the same person each and every visit. By the way: I really like my sales rep too. I bought 2 Genesis cars from Bird and he is awesome! I highly recommend St Augustine Hyundai.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 09/17/2018


 Thank you for taking the time to share your kind words with us. We agree, Cheryl and Bird are both valuable members of our Hyundai of St Augustine Team.
 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

EV
Emilie V.
Palm Coast, FL
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Thorough service
Speedy service. Attention to detail.Danny is great.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 09/17/2018


 Thank you for taking the time to share your service experience with us and we agree, Danny is a asset to our service team.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

JF
John F.
Palm Coast, FL
2018 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Service review
Always on time, great service, great people! Will always go back to this dealership! The best around by far!!
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 09/17/2018


 We greatly appreciate you taking the time to share your service experiences with us and the 5 star rating.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"