Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(4,147 Reviews)

ReScore Reviews™ (175)

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
97% Would Recommend
100% Business Response
Latest Review about 11 hours ago

Reviews


DY
Dan Y.
Ponte Vedra Beach, FL
2015 Hyundai Genesis
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/31/2020 Category: Service
Genesis service
Always good work here
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 01/31/2020

 Thank you for sharing your service experience with us. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

RJ
Robert J.
Saint Augustine, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/20/2020 Category: Service
Service
Friendly and convenient
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 01/21/2020

We thank you for sharing your service experience with us. Please let us know how we may improve to earn a 5 star rating on your next visit. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Palm Coast, FL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/06/2020 Category: Service
Will return.
Timely service. Facilities are fine. Services we’ll done.
Little disappointed in the car wash, which is free so maybe should not be disappointed but usually it is good. This time outside side view mirrors were so water spotted we had to get out and wipe them to make them useful. Passenger side window was still dirty (lots of road mess still showing. Otherwise service was fine.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 01/06/2020

 Thank you for sharing your service experience with us. Please let us know how we may earn a 5 star rating on your next visit. We are committed to exceeding your expectations. 
 
 Happy New year.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

DL
Don L.
Saint Augustine, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/09/2019 Category: Service
Great Service Dept. at Hyundai of St. Augustine
From start to finish, the crew at Hyundai of St. Augustine took great care of my car. I am grateful for their efforts to get it right and keep it clean! Thanks!
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 11/11/2019


 We greatly appreciate you taking the time to share your service experience with us and continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
St. Augustine, FL
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/25/2019 Category: Service
Good Dealership
Good service. Good Customer Service
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 10/28/2019

 Thank you for sharing your service experience with us and the please let us know how we can improve to earn a 5 star rating on your next visit. We are committed to exceeding your experience.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Saint Augustine, FL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/18/2019 Category: Service
Too Long
Everything was great except that, even with an appointment, it took 1 hour and 40 minutes to get my oil and filter changed. It's almost as if they overbook their shop.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 10/18/2019


 Thank you for sharing your service experience with us and our apologies for the extra time needed to complete your service.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

AT
Amron T.
Palm Coast, FL
2011 Hyundai Tucson
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/18/2019 Category: Service
Convenient
Nearby, know the car, easy in and out.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 10/18/2019

 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Saint Augustine, FL
2016 Hyundai Tucson
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/09/2019 Category: Service
Good service
This one was a little longer than expected but the repair was quality!!
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 10/10/2019


 Thank you for sharing your service experience with us and the continued loyalty to Hyundai of St Augustine. Our apologies for the amount of time needed to repair your window, as it is not a quick fix.  We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

TW
Terrance W.
Saint Augustine, FL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/30/2019 Category: Service
Fast service
Friendly good service
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 09/30/2019

Thank you for sharing your service experience with us and please let us know how we can improve to earn a 5 star rating on your next visit. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

CB
Cynthia B.
St. Augustine, FL
2019 Hyundai Tucson
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/27/2019 Category: Service
Good service..fair amenities
My "complimentary " car wash left my car worse than before going in for service..smeared windows and rear view mirrors, filthy front floor mats, dirty water sprayed all over my white car.
Either do a decent wash or dont offer a "free wash"!!
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 09/27/2019


Thank you for sharing your service experience with us and our apologies for the complimentary car wash. We will get this passed on to our detail manager to make sure they are quality inspected. We appreciate you bringing this to our attention.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

DF
Deborah F.
Green Cove Springs, FL
2019 Hyundai Kona
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/20/2019 Category: Service
Service is always good.
I’ve been a Hyundai customer since 2012 and recommend them all the time.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 09/20/2019


 Thank you for taking the time to share your service experiences with us. Our apologies for the uncharacteristic wait time you experienced. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

WH
Wilbur H.
Palm Coast, FL
2010 Hyundai Elantra
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/12/2019 Category: Service
Service is always timely
The tire rotation that I mentioned was not done. The suggested major works were not addressed until checkout.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 09/12/2019


 Thank you for sharing your service experience with us. Please let us know how we may improve to earn a 5 star rating on your next visit. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Saint Augustine, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/06/2019 Category: Service
Awesome customer service
Went in for a scheduled oil change, in and out within 1 hour. Friendly staff with great chocolate chip cookies while you wait.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 09/06/2019


 We appreciate you taking the time to share your kind words with us. Please let us know how we can improve to earn a 5 star rating on your next visit. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Macon, GA
2017 Hyundai Elantra
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/30/2019 Category: Service
Service
Service was great
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/31/2019

Thank you for sharing your service experience with us. Please let us know how we can improve to earn a 5 star rating on your next visit. Stay safe with the hurricane and we will be here if you need us after the storm. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Palm Coast, FL
2016 Hyundai Tucson
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/27/2019 Category: Service
They did the work and got it right the first time.
The windows in my 2016 Tucson suddenly quit working. I called to make a service appointment, knowing that this should be under warranty. The person I spoke to was difficult and unwilling to work with me to make sure the repair would be under warranty. Thankfully, when I arrived for my appointment, the staff on hand were willing to work to communicate with me effectively (I am Deaf) and repaired my vehicle in a timely manner. It only took one day longer than expected. They got it fixed, and all is well.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 08/28/2019


 Thank you for sharing your service experience with us. Our apologies we were having issues with the videophone. We will get with our IT department and see if we can improve it. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"