Business Solutions

TP
gravatar

Thomas Pfau

Sales Consultant
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(85 reviews)
91
Send a Message to Thomas

Verified Customer
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2022
verified customer Verified Customer
10
Category: Sales
Excellent Experience
Tommy at Parker Subaru was awesome! He helped me purchase just what I wanted and didn't try to oversell me on anything which I really appreciated. He cares about people and getting you what you need/want. Great overall experience. Would definitely recommend.
Employees worked with

JM
gravatar
JOHN M.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2022
verified customer Verified Customer
10
Category: Sales
Excellent purchase experience
I purchased my Crosstrek via the website and over the phone. The process was straightforward and simple.

Lack of inventory nationwide made finding the vehicle I wanted, locally, difficult. I reviewed yelp ratings and chose Parker because they had superior feedback compared to the two in-town dealers.

They under-promised and over-delivered on the timeline estimate for when my vehicle would arrive.

Both Justin and Tommy were great, will recommend them to friends and family in the market for a new vehicle.
Employees worked with

JE
gravatar
JAMES E.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2022
verified customer Verified Customer
10
Category: Sales
Great service!
Tommy Pfau was the BEST!
Had ordered a Crosstrek Premium and the 1st one came with stick shift that would not work for me with my back & neck. Another wad on order that was an automatic and Tommy got us that one in about a week.
Employees worked with

EA
gravatar
EARL A.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
verified customer Verified Customer
10
Category: Sales
Excellent buying experience, even with supply chain challenges!
We are so very grateful to Tommy P & Greg W for an excellent overall buying experience! We ordered a new 2022 Outback and just got it yesterday. They gave us a very fair trade-in for our 2019 Outback and Greg got us great financing, extended warranty, etc. Even with the ongoing supply challenges, Tommy just rolled with it, stayed in touch with us for 3 months while the new car order was processed and manufactured. Everyone at Parker Subaru strived to please us make us feel special - no pressure - just excellent customer service!
Employees worked with

KC
gravatar
KASEY C.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
verified customer Verified Customer
10
Category: Sales
Great service & experience
Tommy & the team at Parker Subaru were very helpful and provided us an A+ experience
Employees worked with

SC
gravatar
SANDRA C.
Silverton, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
verified customer Verified Customer
10
Category: Sales
Crosstrek Purchase
My first experience with Parker Subaru but it won't be my last. Tommy in sales was very helpful, knowledgeable & accommodating. Will definitely be recommending Parker to others.
Employees worked with

KH
gravatar
KASEY H.
Sandpoint, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
verified customer Verified Customer
10
Category: Sales
New 2022 crosstreck
Excellent severice and super friendly.
Employees worked with

RR
gravatar
ROBERT R.
Greenacres, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2022
verified customer Verified Customer
10
Category: Sales
Parker Subaru - all about family!
Our experience with Tommy at Parker Subaru was the best I've ever had - we didn't feel pressured, but we did feel VERY taken care of. We will buy our future Subarus from Tommy for sure!
Employees worked with

SH
gravatar
STEPHEN H.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2022
verified customer Verified Customer
10
Category: Sales
Professional, respectful and honest
I worked with Tommy in sales and was impressed by his attentiveness and knowledge. Parker has been successful hiring good honest people that care about others and this gives the car business a good name
Employees worked with

Verified Customer
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
verified customer Verified Customer
10
Category: Sales
Wonderful
I bought a new Ascent and Tommy was my salesman. He went above and beyond to make my experience a great one. He kept me updated through text very regularly and if I had any questions I could just send him a text. The whole process was really a joy, and that’s usually hard to say about car dealerships. You could really tell that Tommy loves his job and takes his role in making sure his customers are happy very seriously. They even parked my old car for me and helped me carry my things from it to my new one and let me park my old car there overnight so I could get my new one home. I can’t say enough good things about the team I had at Parker. It was a joy to meet and work with all of them and we will be back here to buy our next Subaru as well. Keep up the good work guys you are great!
Employees worked with

DS
gravatar
DEAN S.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2021
verified customer Verified Customer
10
Category: Sales
Team Parker Subaru
Will on the phone to start the order right, Chris for taking-up the slack, and Tommy for an outstanding presentation - nice job everyone :)

We'll be back.
Employees worked with

TM
gravatar
TYLER M.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2021
verified customer Verified Customer
10
Category: Sales
2021 crosstrec sport new
Parker Subaru made for a great buying experience, it was my first time buying a brand new vehicle and they made it stress free. I would gladly do business with them again and highly recommend them.
Employees worked with

TF
gravatar
TERRY F.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
verified customer Verified Customer
10
Category: Sales
Attentive
I love that the sale staff kept me in the loop on order status and all scheduling. Very friendly and knowledgeable.
Employees worked with

MM
gravatar
MILES M.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
verified customer Verified Customer
10
Category: Sales
Parker Subaru is Amazing
I went to Parker Subaru in November to order a Subaru Crosstrek. Joey and the team at Parker made the process as easy and as pleasurable as they possible could. This is the second car I have purchased from Parker in the past 6 months and I am just as impressed today as I was the first day I went in to buy my wife’s car. I have meet several people at Parker and everyone of them were kind and whiling to help me with anything that I needed. I will recommend them to everyone I know. Parker Subaru is the greatest.
Employees worked with

CD
gravatar
CRAIG D.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2021
verified customer Verified Customer
10
Category: Sales
Great Service Start to Finish
This was a great experience. Tommy was incredible. Lenny is the man. Jason was incredibly informative.
Employees worked with

RH
gravatar
ROBERT H.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
verified customer Verified Customer
10
Category: Sales
New Outback Wilderness
Thomas Pfau did such a great job getting us into our new Outback Wilderness. He's a Pro and wonderfully enthusiastic. Also a thank you to Joey, Sterling and Greg for keeping us in the loop during the order process and getting the financial details complete. Really nice job your guys!
Employees worked with

Verified Customer
Spangle, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2021
verified customer Verified Customer
10
Category: Sales
Friendliest Car Dealership
I talked to car dealerships all over Washington state and part of Idaho and this place was by far the friendliest and most helpful. They were attentive without being overbearing, which is really important when buying a car. I dealt with four different people there and they were all on the same page and equally helpful.
10/10
Employees worked with

JH
gravatar
JAMES H.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2021
verified customer Verified Customer
10
Category: Sales
Top-notch all the way
This was probably our best car-buying experience ever. We are in our 60s so thats a strong starement. Tommy did a great job and extra kudos to him for his attention to detail. Will ask fir him next time around. Greg worked a bit extra to sell us on the warranty without badgering us and got us a very good loan. You're going to want to keep these guys.
Employees worked with

SS
gravatar
SHARON S.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2021
verified customer Verified Customer
10
Category: Sales
Great service is what keeps bringing me back to Parker!
The team was very polite and helpful. They took the time to go over every feature, etc. and apologized for the wait (3 months for delivery), and they were very thankful for our business.
Employees worked with

Verified Customer
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2021
verified customer Verified Customer
10
Category: Sales
Amazing!
They were super accommodating and didn’t push me into anything I didn’t want!
Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.