They changed my oil, rotated my tires, and repaired one of my tires. The service was excellent and q
uick. They also pointed out something that needed to be fixed, but was not urgent. We scheduled that service and they told me the total cost, which was very reasonable.
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Heard about this establishment through a friend originally called on 1/24 to set an appointment for A
5 service on my GLE Mercedes Benz. I was able to get on the books Tuesday 2/10 per the manager they had many technicians on vacation etc. no concerns there as I understood the circumstances.
I have no issues with the service on my GLE 53 AMG Coupe as of now. The cost for the service including the brake job was reasonable and fair.
My only issue with this shop is just the customer service from the time I dropped my car off to the time I picked up my car. The guys working in the front lobby should greet customers appropriately within a reasonable timeframe and actually make the customer feel welcome in the repair shop. I felt like they treated me just like another ticket number even with me being a referral.
Overall service is fine but again the customer service needs to be addressed especially from the front office.
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We ran over a shovel on I-75 on the way home. After getting inside the garage, we noticed fluid on th
e floor. We called Carriage Works, and Tommy told us to bring it in, and they would check it out. We took it in the next day. After checking it out, they said they didn't find any issues or problems. I asked what the charge was, and he said we didn't find any damage or issues, so you don't have a charge. I'm impressed at their honesty and trustworthiness...how unusual today. Thanks Carriage Works in Apollo Beach!
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Once again I am never disappointed, as a senior and recovering from a long illness , Paul made time f
or me to get in early and Ed put the car on the rack quickly. Thank you Guys for your Great Customer Service.
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I had never been to Sun mark, so as always I was leery of going there as a needed a new mechanic. The
gentleman that helped me was extremely knowledgeable and took care of my Jeep with his expertise. I am very satisfied and I will return. And it helps that my mechanic also owns a Jeep so I feel 100 times more comfortable. Would highly recommend
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This place is the only place I take my car to for oil changes an etc. Robs customer service is amazin
g, his techs are all amazing and very nice. Everyone always has smiles. The tech that serviced my vehicle was knowledgeable and did my service under an hour. Thank you Rob an crew I will be back for my next oil change an service!
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