Carriage Auto Service Center


Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

73 Reviews

99% Would Recommend
Latest Review about 2 years ago

Arelis M. on 10/27/2015
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"HORRIBLE SERVICE"
I got an alignment and new tires put on 3 months ago today at this place and my car is in need of an alignment bad. So I showed the manager (Ed) the receipt and an hour later he told me that my 2 front tires were completely bald and that is why my car needed an alignment. (Which seems impossible considering they are the ones that mounted my brand new tires & did a full alignment & then charged me extra because of them not being "stock" wheels) So when I showed him the receipt I noticed he didn't give me the chart indicating what was done to each tire in the alignment. I asked him about it and he said sorry we don't print that for customers so I said can I at least see it on the computer so I have the proof they did the alignment & he told me no. SO after that I told him to show me where my tires were bald and were there is "tire separation", mind you I don't know a lot about wheels but he showed me the tires and they were completely fine. They are Good Year Eagle tires and did not look bald at all...not even a little bit! I asked him to either do another alignment or give me a refund and he got nasty with me and refused. HORRIBLE CUSTOMER SERVICE
Service Date: 07/30/2015
Review Created: 10/27/2015 11:12 AM
DARREN/JULIE on 11/14/2014
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"Timely service "
Carriage works services all of our vehicles and always has our best interest at the forefront.
Vehicle: Cadillac CTS
Service Date: 11/11/2014
Review Created: 11/14/2014 11:42 AM
Mike C. on 11/10/2014
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Mike said the business was quick and precise. The service he received was friendly.
Vehicle: MINI Cooper
Category: Service
Service Date: 10/11/2014
Review Created: 11/10/2014
This review was collected via phone interview by Customer Research Inc.
Leilani W. on 11/07/2014
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Spoke with Jason. He said they do a good job and if it was not for Ed, he would not go there. Ed does a great job.
Vehicle: Chrysler Town
Category: Service
Service Date: 10/14/2014
Review Created: 11/07/2014
This review was collected via phone interview by Customer Research Inc.
Paul B. on 11/05/2014
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Paul said he really likes this business.
Vehicle: Mercury Sable
Category: Service
Service Date: 10/10/2014
Review Created: 11/05/2014
This review was collected via phone interview by Customer Research Inc.
Chuck B. on 11/04/2014
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Chuck said the business is honest.
Vehicle: BMW 323Ci
Category: Service
Service Date: 10/15/2014
Review Created: 11/04/2014
This review was collected via phone interview by Customer Research Inc.
CINDY T. on 10/14/2014
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"The honest business"
Honest outstanding service very quick and the price is right will continue to bring all my cars very happy with the service.
Vehicle: Nissan Sentra
Service Date: 10/13/2014
Review Created: 10/14/2014 09:32 PM
RAY C. on 10/10/2014
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"very close and professional "
very please with the service
Vehicle: Ford Windstar
Service Date: 10/07/2014
Review Created: 10/10/2014 03:06 PM
TIM K. on 10/07/2014
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"GREAT"
Great customer service from Ed. Fast service more than fair prices
Vehicle: Mercedes-Benz ML350
Service Date: 10/04/2014
Review Created: 10/07/2014 05:02 PM
TOM B. on 10/07/2014
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"Brake Rotor Replacements"
Excellent work prescheduled for 1/2 day on Saturday
Vehicle: Hyundai Santa Fe
Service Date: 10/04/2014
Review Created: 10/07/2014 11:37 AM
NORMA G. on 10/06/2014
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"car maintenance"
Efficient, courteous, on time, helpful!
Vehicle: Toyota Highlander
Service Date: 10/03/2014
Review Created: 10/06/2014 06:50 AM
Jim N. on 10/04/2014
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Jim said Dave is very knowledgeable and explained the services. He is really impressed with Dave.
Vehicle: Chevrolet Silverado Classic
Category: Service
Service Date: 09/24/2014
Review Created: 10/04/2014
This review was collected via phone interview by Customer Research Inc.
LARRY S. on 10/03/2014
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"Thumbs Up!"
Consistently reliable, fair, friendly service
Vehicle: Chevrolet Avalanche
Service Date: 10/01/2014
Review Created: 10/03/2014 09:57 AM
Joe M. on 10/03/2014
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Joe said the service was good.
Vehicle: Honda CR-V
Category: Service
Service Date: 09/23/2014
Review Created: 10/03/2014
This review was collected via phone interview by Customer Research Inc.
Elizabeth B. on 10/03/2014
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Elizabeth said they were able to get her a same day appointment and they called her as soon as her vehicle was ready.
Vehicle: Nissan Quest
Category: Service
Service Date: 09/23/2014
Review Created: 10/03/2014
This review was collected via phone interview by Customer Research Inc.
Robert H. on 10/02/2014
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Robert said he always takes his vehicle in because they do the best work.
Vehicle: Hyundai Accent
Category: Service
Service Date: 10/01/2014
Review Created: 10/02/2014
This review was collected via phone interview by Customer Research Inc.
Bill S. on 10/01/2014
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Bill said he kind of likes this business. He noted he felt comfortable on his first visit since moving from New Jersey.
Vehicle: Chrysler Town
Category: Service
Service Date: 09/29/2014
Review Created: 10/01/2014
This review was collected via phone interview by Customer Research Inc.
BOBBI / GREG B. on 09/30/2014
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"Great Customer Service"
I stopped in without an appointment because my tire pressure indicator light was on. They checked the pressure right away and found one tire to be very low so they added air without charging me anything and told me to come back if light came back on in a couple of days. It came back on so I had them check again and sure enough they found a screw in tire. They ordered me a new tire and had it in by the next morning and replaced it for a VERY reasonable price. They are quick, efficient, and very nice folk to work with! Highly recommend!
Vehicle: Chrysler Sebring
Service Date: 09/27/2014
Review Created: 09/30/2014 12:04 PM
ED C. at Carriage Auto Service Center responded on 10/01/2014

Thank you very much for your response, we try our best to treat people with courtesy and as efficiently.

DONNA A. on 09/28/2014
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"Maintenance on Several Cars"
Ed and his staff have done an excellent job at maintaining our personal "fleet". Thanks to everyone at carriage auto service.
Vehicle: Buick LaCrosse
Service Date: 09/27/2014
Review Created: 09/28/2014 06:41 AM
HUYEN T. on 09/23/2014
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"Good service and good work"
The work was finished in the estimated timeframe
Vehicle: Mercedes-Benz ML350
Service Date: 08/29/2014
Review Created: 09/23/2014 11:11 AM
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