Carriage Auto Service Center

Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

74 Reviews

99% Would Recommend
Latest Review 7 months ago

Reviews


PW
Perry W.
Apollo Beach, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2018
Honest; trustworth
We ran over a shovel on I-75 on the way home. After getting inside the garage, we noticed fluid on the floor. We called Carriage Works, and Tommy told us to bring it in, and they would check it out. We took it in the next day. After checking it out, they said they didn't find any issues or problems. I asked what the charge was, and he said we didn't find any damage or issues, so you don't have a charge. I'm impressed at their honesty and trustworthiness...how unusual today. Thanks Carriage Works in Apollo Beach!

AM
Arelis M.
Ruskin, FL
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/27/2015
HORRIBLE SERVICE
I got an alignment and new tires put on 3 months ago today at this place and my car is in need of an alignment bad. So I showed the manager (Ed) the receipt and an hour later he told me that my 2 front tires were completely bald and that is why my car needed an alignment. (Which seems impossible considering they are the ones that mounted my brand new tires & did a full alignment & then charged me extra because of them not being "stock" wheels) So when I showed him the receipt I noticed he didn't give me the chart indicating what was done to each tire in the alignment. I asked him about it and he said sorry we don't print that for customers so I said can I at least see it on the computer so I have the proof they did the alignment & he told me no. SO after that I told him to show me where my tires were bald and were there is "tire separation", mind you I don't know a lot about wheels but he showed me the tires and they were completely fine. They are Good Year Eagle tires and did not look bald at all...not even a little bit! I asked him to either do another alignment or give me a refund and he got nasty with me and refused. HORRIBLE CUSTOMER SERVICE

D
DARREN/JULIE
Apollo Beach, FL
Cadillac CTS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2014
Timely service
Carriage works services all of our vehicles and always has our best interest at the forefront.

MC
Mike C.
Ruskin, FL
MINI Cooper
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2014 Category: Service
Mike said the business was quick and precise. The service he received was friendly.
This review was collected via phone interview by Customer Research Inc.

LW
Leilani W.
Apollo Beach, FL
Chrysler Town
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2014 Category: Service
Spoke with Jason. He said they do a good job and if it was not for Ed, he would not go there. Ed does a great job.
This review was collected via phone interview by Customer Research Inc.

PB
Paul B.
Riverview, FL
Mercury Sable
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2014 Category: Service
Paul said he really likes this business.
This review was collected via phone interview by Customer Research Inc.

CB
Chuck B.
Florida
BMW 323Ci
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2014 Category: Service
Chuck said the business is honest.
This review was collected via phone interview by Customer Research Inc.

CT
CINDY T.
Apollo Beach, FL
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2014
The honest business
Honest outstanding service very quick and the price is right will continue to bring all my cars very happy with the service.

RC
RAY C.
Ford Windstar
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2014
very close and professional
very please with the service

TK
TIM K.
Apollo Beach, FL
Mercedes-Benz ML350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2014
GREAT
Great customer service from Ed. Fast service more than fair prices

TB
TOM B.
Apollo Beach, FL
Hyundai Santa Fe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/07/2014
Brake Rotor Replacements
Excellent work prescheduled for 1/2 day on Saturday

NG
NORMA G.
Apollo Beach, FL
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2014
car maintenance
Efficient, courteous, on time, helpful!

JN
Jim N.
Apollo Beach, FL
Chevrolet Silverado Classic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2014 Category: Service
Jim said Dave is very knowledgeable and explained the services. He is really impressed with Dave.
This review was collected via phone interview by Customer Research Inc.

LS
LARRY S.
Apollo Beach, FL
Chevrolet Avalanche
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2014
Thumbs Up!
Consistently reliable, fair, friendly service

JM
Joe M.
Apollo Beach, FL
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2014 Category: Service
Joe said the service was good.
This review was collected via phone interview by Customer Research Inc.

EB
Elizabeth B.
Apollo Beach, FL
Nissan Quest
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2014 Category: Service
Elizabeth said they were able to get her a same day appointment and they called her as soon as her vehicle was ready.
This review was collected via phone interview by Customer Research Inc.

RH
Robert H.
Ruskin, FL
Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2014 Category: Service
Robert said he always takes his vehicle in because they do the best work.
This review was collected via phone interview by Customer Research Inc.

BS
Bill S.
Apollo Beach, FL
Chrysler Town
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2014 Category: Service
Bill said he kind of likes this business. He noted he felt comfortable on his first visit since moving from New Jersey.
This review was collected via phone interview by Customer Research Inc.

BB
BOBBI / GREG B.
Chrysler Sebring
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2014
Great Customer Service
I stopped in without an appointment because my tire pressure indicator light was on. They checked the pressure right away and found one tire to be very low so they added air without charging me anything and told me to come back if light came back on in a couple of days. It came back on so I had them check again and sure enough they found a screw in tire. They ordered me a new tire and had it in by the next morning and replaced it for a VERY reasonable price. They are quick, efficient, and very nice folk to work with! Highly recommend!
ED C. from Carriage Auto Service Center responded on 10/01/2014

Thank you very much for your response, we try our best to treat people with courtesy and as efficiently.


DA
DONNA A.
Apollo Beach, FL
Buick LaCrosse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2014
Maintenance on Several Cars
Ed and his staff have done an excellent job at maintaining our personal "fleet". Thanks to everyone at carriage auto service.

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