13 And Crooks Auto Repair Inc

Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85
4.8

( 303 Reviews )

99% Would Recommend
Latest Review about 1 month ago

Reviews


MB
Mike B.
Holly, MI
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10/09/2019
Great repair facility
Thank you to all the community for continuing growth of a great business, transition of owners and staff are a tough process. I have recently took over as shop manager and will continue to help current and new customers with all automotive needs. So please dont hesitate to stop by and see how we are turning wrenches these days. Dont forget to go on save on and get your coupons to prepare your vehicles for winter! Thanks again to everyone and if you've had a bad experience before I can promise if you give us a chance I will make it RIGHT with you

LD
Lynn D.
Berkley, MI
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/08/2019
They skim your credit card
DO NOT GO HERE! I paid with my credit card with the older lady using a card reader behind the counter. Less than a week later I have had 5 Sunoco charges on my credit card totalling $500. They skimmed my credit card! BEWARE.

TR
Tino R.
Clawson, MI
Lexus IS 250
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Tino said everything was perfect. The mechanic knows what he is doing.
This review was collected via phone interview by Customer Research Inc.

NF
Nancy F.
Royal Oak, MI
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019 Category: Service
Nancy said the staff was very open and honest about the cost, and provided her with options.
This review was collected via phone interview by Customer Research Inc.

PM
Paul M.
Madison Heights, MI
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019 Category: Service
Paul said he trusted the service the employees provided. The work was done well. He was happy with his service.
This review was collected via phone interview by Customer Research Inc.

PC
PAT C.
Farmington, MI
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2019
Headlamp Replacement
Friendly service, able to wait for my car, fair pricing.

Verified Customer
Royal Oak, MI
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019
Quick and easy!
I go here for oil changes and am always able to get same day appts and quick service at a fraction of what a dealer what charge!

Verified Customer
Royal Oak, MI
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019
Small business, great service!
Professional and local independent auto repair service....They keep my Ford "ESCAPE'" Tip-top!

NW
Nolan W.
Madison Heights, MI
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Nolan said the service was easy. The employee provided great customer service. He did not have to wait his service.
This review was collected via phone interview by Customer Research Inc.

MW
Marilyn W.
Royal Oak, MI
Chrysler 200
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Spoke with Jeremy. He said the service is great and the staff is up-front and honest with him.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Troy, MI
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019
1. Mechanics 2. communication
The mechanics there have done good work for me over the years. The few times, something was not done right, they fixed it at no charge.

I like being able to talk directly to the mechanic (communication) not some go-between flunky who takes what I say and trundles off and tells the mechanic. I have had more than one instance where the communication did not reach the mechanic.

JP
John P.
Royal Oak, MI
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
John said that the place was quick, efficient, helped him out and had great prices.
This review was collected via phone interview by Customer Research Inc.

CP
CASSANDRA P.
Troy, MI
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019
Excellent Service
Instead of spending a fortune going to high end stations for an oil change, why not be good stewards over your finances and obtain the very same professional and competent service right here at 13 and Crooks. I've been trusting them for well over 10 years and have never been disappointed.

Verified Customer
Royal Oak, MI
Saturn VUE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019
Awesome mechanic!
A great experience getting an oil change on the spur of the moment.

CM
Carol M.
Royal Oak, MI
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2018 Category: Service
Carol said she has been using the business for a long time.
This review was collected via phone interview by Customer Research Inc.

KH
Krystal H.
Southfield, MI
Chrysler Sebring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018 Category: Service
Krystal said they were efficient.
This review was collected via phone interview by Customer Research Inc.

JG
JOE G.
Royal Oak, MI
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2018
Service
Nice job with oil change & tire rotation.

MS
MARK S.
Royal Oak, MI
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018
Great service
Rapid accurate repair. Friendly mechanic (Mo). Our family auto repair garage.

PD
Phyllis D.
Franklin, MI
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
Phillis said the business really helped her out. The lady in the front was very nice and the serviceman was helpful
This review was collected via phone interview by Customer Research Inc.

DL
David L.
Southfield, MI
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018 Category: Service
David said the service was done in a timely manner for a reasonable price. The staff was friendly.
This review was collected via phone interview by Customer Research Inc.