13 And Crooks Auto Repair Inc

Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

301 Reviews

99% Would Recommend
Latest Review 3 months ago

Reviews


TR
Tino R.
Clawson, MI
Lexus IS 250
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Tino said everything was perfect. The mechanic knows what he is doing.
This review was collected via phone interview by Customer Research Inc.

NF
Nancy F.
Royal Oak, MI
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019 Category: Service
Nancy said the staff was very open and honest about the cost, and provided her with options.
This review was collected via phone interview by Customer Research Inc.

PM
Paul M.
Madison Heights, MI
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019 Category: Service
Paul said he trusted the service the employees provided. The work was done well. He was happy with his service.
This review was collected via phone interview by Customer Research Inc.

PC
PAT C.
Farmington, MI
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2019
Headlamp Replacement
Friendly service, able to wait for my car, fair pricing.

Verified Customer
Royal Oak, MI
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019
Quick and easy!
I go here for oil changes and am always able to get same day appts and quick service at a fraction of what a dealer what charge!

Verified Customer
Royal Oak, MI
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019
Small business, great service!
Professional and local independent auto repair service....They keep my Ford "ESCAPE'" Tip-top!

NW
Nolan W.
Madison Heights, MI
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Nolan said the service was easy. The employee provided great customer service. He did not have to wait his service.
This review was collected via phone interview by Customer Research Inc.

MW
Marilyn W.
Royal Oak, MI
Chrysler 200
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Spoke with Jeremy. He said the service is great and the staff is up-front and honest with him.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Troy, MI
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019
1. Mechanics 2. communication
The mechanics there have done good work for me over the years. The few times, something was not done right, they fixed it at no charge.

I like being able to talk directly to the mechanic (communication) not some go-between flunky who takes what I say and trundles off and tells the mechanic. I have had more than one instance where the communication did not reach the mechanic.

JP
John P.
Royal Oak, MI
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
John said that the place was quick, efficient, helped him out and had great prices.
This review was collected via phone interview by Customer Research Inc.

CP
CASSANDRA P.
Troy, MI
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019
Excellent Service
Instead of spending a fortune going to high end stations for an oil change, why not be good stewards over your finances and obtain the very same professional and competent service right here at 13 and Crooks. I've been trusting them for well over 10 years and have never been disappointed.

Verified Customer
Royal Oak, MI
Saturn VUE
Verified Customer
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01/08/2019
Awesome mechanic!
A great experience getting an oil change on the spur of the moment.

CM
Carol M.
Royal Oak, MI
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2018 Category: Service
Carol said she has been using the business for a long time.
This review was collected via phone interview by Customer Research Inc.

KH
Krystal H.
Southfield, MI
Chrysler Sebring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018 Category: Service
Krystal said they were efficient.
This review was collected via phone interview by Customer Research Inc.

JG
JOE G.
Royal Oak, MI
Ford Escape
Verified Customer
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12/19/2018
Service
Nice job with oil change & tire rotation.

MS
MARK S.
Royal Oak, MI
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018
Great service
Rapid accurate repair. Friendly mechanic (Mo). Our family auto repair garage.

PD
Phyllis D.
Franklin, MI
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
Phillis said the business really helped her out. The lady in the front was very nice and the serviceman was helpful
This review was collected via phone interview by Customer Research Inc.

DL
David L.
Southfield, MI
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018 Category: Service
David said the service was done in a timely manner for a reasonable price. The staff was friendly.
This review was collected via phone interview by Customer Research Inc.

JF
JAMI F.
Royal Oak, MI
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018
5 star service
Super speedy service delivered with a smile. Thank you Mo for servicing my grand cherokee last minute. I’ll definitely be back.

SM
Shelton M.
Pontiac, MI
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Shelton said it was quick, personable, good service at this business. He does recommend this place.
This review was collected via phone interview by Customer Research Inc.