Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

234 Reviews

98% Would Recommend
Latest Review 2 days ago

Reviews


Verified Customer
Wood Dale, IL
Dodge Durango
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018
The A & A family......
There is a need for peace of mind when one travels these days......I am always amazed at how accommodating Joe is when I need a oil change and inspection prior to hitting the road. At times, I swear I feel like part of the family. No matter how busy A & A is...they always find the time for me....Their loyalty and customer service is by far the best I have ever experienced....The A & A family will get you where you need to be! THANKS JOE!!!!

RC
Ron C.
Shelby, NC
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2018 Category: Service
Ron said the business did a great job.
This review was collected via phone interview by Customer Research Inc.

MR
Miguel R.
Mount Prospect, IL
Chevrolet Equinox
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2018 Category: Service
Miguel said it was good and he was happy with the service.
This review was collected via phone interview by Customer Research Inc.

SM
Santiago M.
Mount Prospect, IL
Mazda Tribute
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Spoke with Laurel. She said the business provides fabulous service. They are able to have her vehicle ready when they say it will be ready. They are very friendly and care about their customers.
This review was collected via phone interview by Customer Research Inc.

JA
Jonathan A.
Illinois
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Jonathan said he received good quality service on his vehicle.
This review was collected via phone interview by Customer Research Inc.

ST
Syed T.
Chicago, IL
GMC Yukon XL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Syed said the staff explained to him clearly what was being done and finished his vehicle on time.
This review was collected via phone interview by Customer Research Inc.

LR
Luis R.
Chicago, IL
Ford Expedition
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2018 Category: Service
Luis said the business had the best price in the area and the staff were really honest with him.
This review was collected via phone interview by Customer Research Inc.

KW
Kenneth W.
Streamwood, IL
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Kenneth said the guys are good guys. The business is the only place where he brings his vehicles in for service.
This review was collected via phone interview by Customer Research Inc.

FK
FRANK K.
Wood Dale, IL
Dodge Durango
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2018
LOYALTY ......HONESTY........DEPENDABILITY....
These 3 terms are not readily used when one reads reviews these days from the fast typing millennials of today.....My truck still holds the road at over 150K miles due to the service and timely maint. checks from A & A. Joe makes sure that my truck is safe, ready, and dependable. You want to be treated like a family member? Put down your yelp food reviews and go to A & A.....They are the best....they are family owned and operated for a reason...….they are always busy, yet will stay late, pick one up, or drive one home to help their customers out.

SD
Sidkadi D.
Skokie, IL
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Sidkadi said this business provided him with the best service.
This review was collected via phone interview by Customer Research Inc.

WS
William S.
Mount Prospect, IL
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
William said the staff did a good job and he didn't have any problems.
This review was collected via phone interview by Customer Research Inc.

BG
Ben G.
Mount Prospect, IL
Acura TSX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Ben said Joe was very thorough. He explained his completed service and provided great customer care.
This review was collected via phone interview by Customer Research Inc.

WE
Wayne E.
Wilmette, IL
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Wayne said he was completely satisfied.
This review was collected via phone interview by Customer Research Inc.

FG
Frank G.
Elk Grove Village, IL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Frank said he got good service at the business.
This review was collected via phone interview by Customer Research Inc.

PS
PAUL S.
Mount Prospect, IL
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018
Ball joints replaced. No more rattle-rattle-thunder-clatter. Good job....
No more rattle-rattle-thunder-clatter. Good job....

AW
Anthony W.
Mount Prospect, IL
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018 Category: Service
Anthony said the staff was very nice to work with and explained everything to him. He had no problems with the quality of service.
This review was collected via phone interview by Customer Research Inc.

SM
Santiago M.
Mount Prospect, IL
Mazda Tribute
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Spoke with Santiago's wife . She said the staff was nice, and are excellent people.
This review was collected via phone interview by Customer Research Inc.

SL
Sasa L.
Mount Prospect, IL
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Sasa said the staff are excellent guys. The service was great, he was very satisfied with it.
This review was collected via phone interview by Customer Research Inc.

JF
Josh F.
Sandwich, IL
Dodge Neon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Josh said his experience was fantastic.
This review was collected via phone interview by Customer Research Inc.

PK
PHIL K.
Mount Prospect, IL
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2018
Quality Service
Joe's staff is very knowledgeable and thourough. I scheduled my appointment and when I arrived they were ready for my cars. The time they said the cars would be ready was on target. While performing the work I had scheduled they had had found other minor issues I was not aware of, such as a nail in one of the tires, the other external lights bulbs besides headlights and break lights. Making sure I am driving a safe vehicle. They are an independent, local and honest shop. I recommended them to several friends and family.

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