To be perfectly clear, the customer called just minutes before 4 p.m. saying that he had no parking lights and that he was traveling to Las Vegas and that he had received a ticket for no lights. I explained to the customer that it would be in his best interest if he drove through to Las Vegas as it was only 2 hours away and he would still have daylight when he got there. I also told him that we close at 5 p.m. on a Friday and that we would not be able do too much diagnosis. I tried to talk him into driving through twice. He asked me to please check it out for him. I reluctantly agreed. When he got here I explained that we have a flat rate diagnostic fee of 1 hour and that because he got here at 4:15, I would work with him on the labor if we were able to find and fix his problem. He was not willing to leave his vehicle over the weekend. I also told him that I did, however, have a shop minimum fee of $25.00. He agreed and signed a work order.
The tech spent a 1/2 hour doing basic troubleshooting. There was no current flow. To continue would have caused us to have to work past closing. Because we did not know what parts would be needed and availability of those parts, I told him we could not go any further and that he should take it to his local shop when gets home. I did charge the shop minimum.