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ABC Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(4,304 Reviews)
21
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
265
Total ReScores
4.8
ReScore Average
21
Net Promoter Score ®

Business Details

About

ABC Hyundai is your new Las Vegas, NV Hyundai Dealership! Our Service Department is fully equipped to handle all of your vehicle needs from basic oil changes to major engine repairs. Come see us today to see how we can help with your vehicle repair and maintenance needs. ABC Hyundai is your new Las Vegas, NV Hyundai Dealership! Our Service Department is fully equipped to handle all of your vehicle needs from basic oil changes to major engine repairs. Come see us today to see how we can help with your vehicle repair and maintenance needs.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(702) 480-9469

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:00 AM - 4:00 PM
Sun
closed
* Pacific Time (US & Canada)
6825 S. Redwood St. Las Vegas, NV 89118
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(4,304 Reviews)

PC
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paul c.
Henderson, NV
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/23/2023
0
Waste of time and money
Just picked up my Hyundai Elantra GT after 2 1/12 weeks of sitting at ABC Hyundai worse than I left it. Derek Smerke was the service advisor in charge of replacing a front radar, bumper, and grille that NEVER GOT DONE. Derek passed the buck time and time again never giving me a full answer, being non-committal, and only providing minimal information. It was like pulling teeth to get anything out of Derek Smerke, I had to call over and over again because Derek was far too busy to text back or answer my phone call. The incompetence was so apparent with this crew, that I felt more informed of my car's status from my insurance adjuster, who was not even on site. I left a voicemail for the Service Advisor Manager who was also far too busy to ever return my call.
Derek tried to charge me $420 when I told him I was going to come pick my car up, I asked him to please charge me so that I could leave him an internal corporate survey. We were charged nothing because he obviously didn't want me to have the opportunity to leave my review.
We should have known it was going to be a rough time when our secondary vehicle, that we brought with us to leave after drop-off, was blocked into a space in their parking lot for 1 hour on a Monday morning because "the person who had the keys is in a meeting."
We were reminded of why we made the correct decision to stop service when after the drive home I found my blinker cables dangling under my car, intentionally left disconnected.
Zero sense of urgency, Zero respect for customers, and I will never buy another Hyundai and never go to one of their dealerships again.
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