Absolute Auto Body Lynnwood

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

813 Reviews

98% Would Recommend
Latest Review 27 days ago
Review for Absolute Auto Body Lynnwood
K.c. M. on 06/06/2016
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Spoke with Brandy. She said this business told her they could fix her vehicle within three days and they had it for six days. When she picked it up, it still had body damage they had not fixed. They took it back in for an additional four days. She would not recommend them at this point.
Category: Collision
Service Date: 05/17/2016
Review Created: 06/06/2016
This review was collected via phone interview by Customer Research Inc.
Troy P. at Absolute Auto Body Lynnwood responded on 06/08/2016

The owner of the car was not our customer - We fixed the car for K.C. Martin and wrote the initial estimate off of a photo on a phone. (the damage looked much smaller on the photo) We were the told that the only damage was down low on the right side. when the car was delivered, Brandy told K.C.Martin that the damage behind the wheel should have been repaired. It was brought back to us and we fixed that area as well. So sorry for the delays but we did not have contact with the owner before repairs and K.C. Martin and we were not informed of the rear damage. Again we apologize for the delays and inconvenience. Next time we will communicate with the owner of the car to clarify what damage needs to be repaired.