Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

430 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
99% Would Recommend
84% Business Response
Latest Review about 1 hour ago

Reviews


RG
RAMIRO G.
Laredo, TX
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018
Good honest service. Finally!
Ace mechanics set my estimates with different choices/pricing based on new and after-market parts, giving me informed decisions with their honest experiences/recommendations. I liked that. Went with the after-market one and the job was still up to standards. I felt I made the best decision for my vehicle.

JG
James G.
Laredo, TX
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Spoke with Janet. She said this facility provides good service.
This review was collected via phone interview by Customer Research Inc.

MC
MAYLA C.
Laredo, TX
Chrysler 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018
The Service and personnel
They know what they are doing . I have never been disappointed with their service they do a great job and their prices are reasonable.
The personnel is warm and caring and have always taken time answering my questions . I am very happy with the outcome and will continue
taking my vehicles to them.
Thank You
Mayla V Campos

JG
Josef G.
Laredo, TX
Chrysler PT Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Spoke with Yvette. She said this is not the first time they've gone. The service is very good and guaranteed. They are happy with the service.
This review was collected via phone interview by Customer Research Inc.

JL
JOE L.
Laredo, TX
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018
Great service
Staff has great customer service. Work always completed in a timely basis. Management always offers explanation of repairs which need to be done. Prices affordable.

RG
Raymundo G.
Laredo, TX
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Spoke with Raymundo's wife. She said that the business is excellent. Chewy has get customer service skills.
This review was collected via phone interview by Customer Research Inc.
The Team at A., Manager Operator from Ace Complete Auto Care responded on 08/13/2018

Thanks a lot for choosing our service. Our staff will provide you the best customer service you only deserve. Please call us anytime with any questions or concerns. Look forward to working with you again soon!

Mr. Jesus Munoz Jr
Mr. Jesse E. Munoz
Administration and Operation Managers
Ph   956-723-7433
Fax  956-712-2232

SB
Servando B.
Laredo, TX
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Servando said they have done business with them for over ten years. They are happy.
This review was collected via phone interview by Customer Research Inc.

FB
Foram B.
Laredo, TX
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Foram said she read a good review on the business. She took her vehicle in and they fixed it right away.
This review was collected via phone interview by Customer Research Inc.
The Team at A., Manager Operator from Ace Complete Auto Care responded on 08/04/2018

Thank you for trusting us! Together with our professional team, we promise to do our very best for your auomotive needs. Look forward to working with you again soon.

Mr. Jesus Munoz Jr
Mr. Jesse E. Munoz
Administration and Operation Managers
Ph   956-723-7433
Fax  956-712-2232

JR
Janet R.
Laredo, TX
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Janet said that the place's staff was very patient and explained everything.
This review was collected via phone interview by Customer Research Inc.
The Team at A., Manager Operator from Ace Complete Auto Care responded on 08/04/2018

Thanks for giving us the opportunity to serve you. We greatly value your business.

Mr. Jesus Munoz Jr
Mr. Jesse E. Munoz
Administration and Operation Managers
Ph   956-723-7433
Fax  956-712-2232

JM
Jorge M.
Laredo, TX
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Jorge said this business was good and provided fast service.
This review was collected via phone interview by Customer Research Inc.
The Team at A., Manager Operator from Ace Complete Auto Care responded on 07/28/2018

We appreciate your business and the confidence you have placed in us. Please call us if we can be of further assistance.

Mr. Jesus Munoz Jr
Mr. Jesse E. Munoz
Administration and Operation Managers
Ph   956-723-7433
Fax  956-712-2232

FG
Filiberto G.
Laredo, TX
Chevrolet HHR
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Filiberto said this business did the job right.
This review was collected via phone interview by Customer Research Inc.
The Team at A., Manager Operator from Ace Complete Auto Care responded on 07/28/2018

Thanks a lot for choosing our service. We hope to have the pleasure of doing business with you for many years to come.

Mr. Jesus Munoz Jr
Mr. Jesse E. Munoz
Administration and Operation Managers
Ph   956-723-7433
Fax  956-712-2232

ET
Ervey T.
Laredo, TX
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Ervey said they are quick and easy to work with. The prices were good and everything was perfect.
This review was collected via phone interview by Customer Research Inc.
The Team at A., Manager Operator from Ace Complete Auto Care responded on 07/28/2018

It was really a pleasure doing business with you! Thank you for choosing us!
Look forward to working with you again soon!

Mr. Jesus Munoz Jr
Mr. Jesse E. Munoz
Administration and Operation Managers
Ph   956-723-7433
Fax  956-712-2232

RC
Roberto C.
Laredo, TX
Lincoln Navigator
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Roberto said an employee at this business treated him very friendly, explained everything to him and this business is very good.
This review was collected via phone interview by Customer Research Inc.
The Team at A., Manager Operator from Ace Complete Auto Care responded on 07/28/2018

Our Team is always happy to serve you! We greatly value your trust and confidence and sincerely appreciate your loyalty to our business.

Mr. Jesus Munoz Jr
Mr. Jesse E. Munoz
Administration and Operation Managers
Ph   956-723-7433
Fax  956-712-2232

YD
YVONNE D.
Laredo, TX
Nissan Versa
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018
Great service!
I’ve trusted them with my vehicles because they explain everything in detail. Their communication with me is important in keeping my vehicles in working conditions. And they answer all my questions patiently and in a friendly manner. I highly recommend them.
The Team at A., Manager Operator from Ace Complete Auto Care responded on 07/28/2018

Thanks a lot for choosing our service. Our staff will provide you the best customer service you only deserve.

Mr. Jesus Munoz Jr
Mr. Jesse E. Munoz
Administration and Operation Managers
Ph   956-723-7433
Fax  956-712-2232

JH
Joe H.
Texas
Chrysler 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Spoke with Lisett. She said that the facility provided excellent service.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
During my visit with Ace Complete Auto Care I was treated promptly and fairly. they were clear in their explanation and are always willing to help. I do recommend Ace Complete Auto Care. I give Ace a 5 star rating. Thank you
This review was collected via phone interview by Customer Research Inc.
The Team at A., Manager Operator from Ace Complete Auto Care responded on 07/28/2018

My name is Jesse Munoz and I am the Owner -Manager.  We beleive there is a misunderstanding with the service that was provided. If you’d like to discuss this further, please contact me at 956 723-7433.We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.

Mr. Jesus Munoz Jr
Mr. Jesse E. Munoz
Administration and Operation Managers
Ph   956-723-7433
Fax  956-712-2232

DM
DANIEL M.
Laredo, TX
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018
Excellent service
Excellent service and very professional. After reading all the positive reviews I decided to take my vehicle to Ace Complete Auto Care. They took the time to completely explain the problem with my vehicle in a detailed, yet easy to understand manner. I am very satisfied with their service and would definitely use them again.
The Team at A., Manager Operator from Ace Complete Auto Care responded on 07/28/2018

We are very honor to have customer like you. As a matter of fact, we are looking forward to serve you in the following years.
Thank you for trusting us!
It was really a pleasure doing business with you!

Mr. Jesus Munoz Jr
Mr. Jesse E. Munoz
Administration and Operation Managers
Ph   956-723-7433
Fax  956-712-2232

JW
Jason W.
Marion, TX
Chevrolet Suburban
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/10/2018 Category: Service
Jason said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
The Team at A., Manager Operator from Ace Complete Auto Care responded on 07/12/2018

You could have chosen any other business, but we appreciate that you have stuck with us. We hope to have the pleasure of doing business with you for many years to come.

Mr. Jesus Munoz Jr
Mr. Jesse E. Munoz
Administration and Operation Managers
Ph   956-723-7433
Fax  956-712-2232

EL
Eloy L.
Laredo, TX
Lincoln Navigator
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2018 Category: Service
Eloy said the employees provided excellent service. The work was done really quickly. The service pricing was good. He appreciates his service.
This review was collected via phone interview by Customer Research Inc.
The Team at A., Manager Operator from Ace Complete Auto Care responded on 06/29/2018

Thanks for trusting us. We would not have been able to achieve this success without clients like you. If we can be of further assistance, please let us know.

Mr. Jesus Munoz Jr
Mr. Jesse E. Munoz
Administration and Operation Managers
Ph   956-723-7433
Fax  956-712-2232

Verified Customer
Laredo, TX
Ford Fusion
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/23/2018
Excellent Service
Very pleased with Ace Complete Autos time and service. Very precise on issue at hand. Definitley will continue to take my vehicles to get serviced.
The Team at A., Manager Operator from Ace Complete Auto Care responded on 06/28/2018

Thanks a lot for showing trust in us. We assure you to render our best service to you always. We hope to have the pleasure of doing business with you for many years to come.

Mr. Jesus Munoz Jr
Mr. Jesse E. Munoz
Administration and Operation Managers
Ph   956-723-7433
Fax  956-712-2232

MR
Martin R.
Laredo, TX
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Spoke with Pricilla. She said they have taken several vehicles to them and they get everything done at a fair price.
This review was collected via phone interview by Customer Research Inc.
The Team at A., Manager Operator from Ace Complete Auto Care responded on 06/28/2018

We really feel honoured to have a client like yu. Please call us anytime with any questions or concerns.ou with us.
We look forward to providing you with the best possible service in the future.

Mr. Jesus Munoz Jr
Mr. Jesse E. Munoz
Administration and Operation Managers
Ph   956-723-7433
Fax  956-712-2232