Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

400 Reviews

96% Would Recommend
Latest Review 1 day ago

Reviews


TB
THOMAS B.
Yorktown, VA
Lexus ES 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018
Friendly, professional service
Brought in my car for annual inspection. The employees are friendly and professional. Many times, when a car is brought in for service, the center tries to "pad the bill" by describing problems that really do not exist. Not so at Airport Exxon. If there is something that requires repair to pass the inspection they will offer to do, but they don't try to snow you. I have taken both cars there for annual inspections for several years.

VB
VIRGIE S. B.
Newport News, VA
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018
The service and ethics of management.
Great service with a smile...friendly as can be.

Verified Customer
Newport News, VA
Toyota Corolla
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/14/2018
Oil change
Always polite and honest, though prices could be lower to please.

MD
MIKE D.
Frederick, MD
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018
Awesome place!
I was on my way to the Outer Banks when I got a nail in one of my tires. Luckily I decided to take the Jefferson Ave. exit to try to find a service station. I drove up, asked if they had time to fix or replace the tire which was totally flat now, they took my car in immediately, found the puncture spot, patched it up and I was back on the road with in a half hour! Very Impressive!!!

AC
Alexandre C.
Yorktown, VA
Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018 Category: Service
Alexandre said the work was done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Williamsburg, VA
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
Excellent customer service.
PETE provided excellent customer service,
And was very friendly, helpful and informative. I am very satisfied with the service.

LH
Leogie H.
Hampton, VA
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Service
Spoke with Ruth. She said they were courteous and she enjoyed talking with the manager.
This review was collected via phone interview by Customer Research Inc.

RB
Robert B.
Newport News, VA
Toyota Tundra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Robert said they work hard and they are honest.. They are an inspiration for the other businesses in the area. Not all facilities are as honest and straight forward.
This review was collected via phone interview by Customer Research Inc.

DB
Diana B.
Newport News, VA
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Diana said the business worked her in to the benefit of her schedule and did a great job overall.
This review was collected via phone interview by Customer Research Inc.

BF
Bryan F.
Newport News, VA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Bryan said he had his vehicle towed to this business after hours and they were able to get to it first thing in the morning. They called him by 9AM letting him know what needed to be done and the price. They were pleasant and cordial. The service was inexpensive and they followed up with him when his vehicle was ready.
This review was collected via phone interview by Customer Research Inc.

NM
Nikkii M.
Poquoson, VA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Nikki said everyone was nice and it was a nice experience.
This review was collected via phone interview by Customer Research Inc.

GK
Garry K.
Newport News, VA
Nissan Pickup
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/09/2018 Category: Service
Garry said he questions some of the things they stated were wrong. He has gone there for years and has never had any issues.
This review was collected via phone interview by Customer Research Inc.

AE
Armando E.
Newport News, VA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Armando said the business did a good job and he really appreciates Pete being hands on.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Hampton, VA
Lexus ES 350
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/05/2018
The Airport Exxon employees has very good customer service.
The employees were well mannered and the service was pretty good. I was only there to get my annual inspection completed and turns out I needed something else done to complete my service. They completed the service in a timely manner and sent me on my way. I will return here to get other maintenance complete on my vehicle in the future.

DF
Donna F.
Newport News, VA
Oldsmobile Aurora
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Donna said the business was very competent and the price was fair. The facility solved the issue in under an hour and took very good care of her. She said to keep up the good work.
This review was collected via phone interview by Customer Research Inc.

MK
MIKE K.
Newport News, VA
Ford F-150
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/09/2018
CROOKS
I won’t even buy gas here anymore.

JK
John K.
Newport News, VA
Mitsubishi Eclipse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
John said he's always had a good time with the business.
This review was collected via phone interview by Customer Research Inc.

DB
Don B.
Newport News, VA
Dodge Intrepid
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018 Category: Service
Don said the business has the best mechanics in town and are good people.
This review was collected via phone interview by Customer Research Inc.

SM
Samina M.
Hampton, VA
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Samina said she asked this business to do specific things, they did what she asked and kept her cost down. They were very friendly. They did good work and provided good customer service. The price was reasonable for what needed to be done.
This review was collected via phone interview by Customer Research Inc.

DH
Darren H.
Newport News, VA
Dodge Charger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Darren said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

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