Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

384 Reviews

96% Would Recommend
Latest Review 15 days ago

Reviews


JK
John K.
Newport News, VA
Mitsubishi Eclipse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
John said he's always had a good time with the business.
This review was collected via phone interview by Customer Research Inc.

DB
Don B.
Newport News, VA
Dodge Intrepid
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018 Category: Service
Don said the business has the best mechanics in town and are good people.
This review was collected via phone interview by Customer Research Inc.

SM
Samina M.
Hampton, VA
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Samina said she asked this business to do specific things, they did what she asked and kept her cost down. They were very friendly. They did good work and provided good customer service. The price was reasonable for what needed to be done.
This review was collected via phone interview by Customer Research Inc.

DH
Darren H.
Newport News, VA
Dodge Charger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Darren said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

MW
Mary W.
Newport News, VA
Nissan Rogue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Mary said the business was quick, easy and she was in and out in a timely manner.
This review was collected via phone interview by Customer Research Inc.

MJ
Maya J.
Hampton, VA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Spoke with Maya's mother. She said that everything went smoothly, from the pick up of the vehicle to the communication with the employees. The vehicle has been running well.
This review was collected via phone interview by Customer Research Inc.

JR
James R.
Newport News, VA
Nissan Armada
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
James said he's been doing business with them for a very long time. He would like them to just keep up the good work.
This review was collected via phone interview by Customer Research Inc.

CR
COLLEEN R.
Newport News, VA
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018
I was a "drop-in" and was glad to be squeezed in
I was delighted with the allowance for service as a "drop-in" as well as the service provided and price. I will return for other services and advice; you were a referral and I can see word of mouth works for you.

My lights are brighter, the inspection was handled well and I will return for an oil change and installed fog lights

The price was fair considering your time

JV
JEFF V.
Yorktown, VA
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018
Replace CV front axles
Excellent workmanship and good price. Found quality replacement parts that cost less than the factory Toyota parts.
Always happy with the repairs and the customer service. I have been a satisfied customer of Airport Exxon for over a decade.

WD
Wesley D.
Newport News, VA
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2018 Category: Service
Wesley said, he is a long time customer of the business. He can get in and out quickly.
This review was collected via phone interview by Customer Research Inc.

LG
Lolethia G.
Newport News, VA
Cadillac CTS Wagon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Lolethia said she has been going to the business for years and the owner is awesome. The staff does a great job.
This review was collected via phone interview by Customer Research Inc.

CB
CHARLES B.
Yorktown, VA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2018
Honesty and genuine concern for customer
You can trust Pete and his group to do what what’s in your best interest. I have been going to him for many many years.

BB
Bradley B.
Virginia Beach, VA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2018 Category: Service
Bradley said the staff provided quality service.
This review was collected via phone interview by Customer Research Inc.

KH
Ken H.
Newport News, VA
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Spoke with Ken's wife. She said the business has always done good work on their vehicle. The staff has great customer service.
This review was collected via phone interview by Customer Research Inc.

WH
William H.
Yorktown, VA
smart fortwo
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
William said everything at the facility went smoothly.
This review was collected via phone interview by Customer Research Inc.

DN
Dave N.
Newport News, VA
GMC Yukon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Dave said the business has been doing work on his vehicles for 15 years.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Newport News, VA
Acura TL
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/04/2018
was told something totally different
Didn’t correct the problem

MH
MARY H.
Williamsburg, VA
Chevrolet S10 Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018
Friendly prompt service
Upon arrival I was greeted and asked what I needed done on my truck. Everything was done that i asked plus a couple of things that needed done that I had forgotten to ask. Rotation of the tires was one thing I had forgotten that was done.
The inside was left clean. My invoice and keys were presented with a walk to the truck to see if I was pleased and if I had any more concerns or questions.

Great service. I will go back.

DC
DWIGHT C.
Newport News, VA
Nissan 350Z
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018
Outstanding
The customer service is outstanding! I’ve never left the shop second guessing what was done to my vehicle because the maintenance is spot on every time. Some of the informational videos playing in the lonby are pretty informative! If there’s any maintenance or repair I can’t perform myself, I’ll definitely be headed here. This time around just had to be a four wheel alignment on one of my lowered vehicles.

CW
Cleo W.
Newport News, VA
Cadillac Seville
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Cleo said the staff do everything they can to accommodate her, with courtesy, and are very thorough in their work. She said she can tell a difference when she gets her vehicle back. She said staff member, Phil, is especially fair, and shows a lot of integrity and strong care, which she appreciates in a person.
This review was collected via phone interview by Customer Research Inc.