Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

1307 Reviews

ReScore Reviews™ (39)

ReScore
Overall Rating 4.4615359/5Overall Rating 4.4615359/5Overall Rating 4.4615359/5Overall Rating 4.4615359/5rating 4.4615359
Original
Overall Rating 2.1025651/5Overall Rating 2.1025651/5rating 2.1025651rating 2.1025651rating 2.1025651
93% Would Recommend
100% Business Response
Latest Review about 8 hours ago

Reviews


Anonymous avatar
Verified Customer
Falls Church, VA
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Great Services
They don’t bill and provide services that you don’t need.

HM
Herman M.
Arlington, VA
2013 Hyundai Equus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Honest, tho rough
Reasonable cost

HF
Hugh F.
Arlington, VA
2016 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Clean, Fast, Friendly, Fair Price
I really enjoyed my experience at this Hyundai dealership. It's in a great location (near coffee shops and what not in case you have a long wait), had friendly staff who took care of me, provided me with a great price on tire rotation and oil change, and got me out the door with no unexpected issues. I will be coming back here for a while.

Anonymous avatar
Verified Customer
Arlington, VA
2013 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Acceptable repair
The service department performed the work as promised.

AS
Anthony S.
Alexandria, VA
2013 Hyundai Santa Fe S
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/18/2018 Category: Service
Getting better
This is about the smoothest visit I had at Alexandria Hyundai. I don't know if it is the new detailing service but my car looks and feels better when I roll off the lot. New battery, oil change and detail service, no problem.

TW
Theodore W.
Arlington, VA
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2018 Category: Service
Tire repair
I took my 2017 Elantra in for a flat tire. I was expecting a call to tell me the tire could not be repaired. That wasn't the case and what I thought was going to be a $170 expense was only $26. It was a great way to end a Tuesday.

DC
David C.
Alexandria, VA
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Alexandria Hyundai service is great
Alexandria Hyundai service is always a great experience. Honest, dependable, friendly and relatively quick . Not your typical dealership!

NB
Noel B.
Arlington, VA
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
I love my car
What can I say?
GERALD A., Service Director from Alexandria Hyundai responded on 06/13/2018

Hi Noel,

Just wanted to take a moment and say thank you so much for taking the time to complete the SureCritic service experience survey! On behalf of my service team, we appreciate the opportunity to take care of your Hyundai! Please always feel free to give myself, or my service colleagues, a call with any questions or needs you may have regarding your vehicle. Look forward to seeing you at your next service visit!

Wishing you a great Summer!

Gerald Acevedo
Service Director
703.646.0365 mobile
703.535.6954 
gerald.alexhyundai@gmail.com

Anonymous avatar
Verified Customer
Alexandria, VA
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
service
thumbs up
GERALD A., Service Director from Alexandria Hyundai responded on 06/13/2018

Hello,

Just wanted to take a moment and say thank you so much for taking the time to complete the SureCritic service experience survey! On behalf of my service team, we appreciate the opportunity to take care of your Hyundai! Please always feel free to give myself, or my service colleagues, a call with any questions or needs you may have regarding your vehicle. Look forward to seeing you at your next service visit!

Wishing you a great Summer!

Gerald Acevedo
Service Director
703.646.0365 mobile
703.535.6954 
gerald.alexhyundai@gmail.com

Anonymous avatar
Verified Customer
Arlington, VA
2013 Hyundai Elantra Gt
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Great Service
Recommend.
GERALD A., Service Director from Alexandria Hyundai responded on 06/13/2018

Hello,

Just wanted to take a moment and say thank you so much for taking the time to complete the SureCritic service experience survey! On behalf of my service team, we appreciate the opportunity to take care of your Hyundai! Please always feel free to give myself, or my service colleagues, a call with any questions or needs you may have regarding your vehicle. Look forward to seeing you at your next service visit!

Wishing you a great Summer!

Gerald Acevedo
Service Director
703.646.0365 mobile
703.535.6954 
gerald.alexhyundai@gmail.com

Anonymous avatar
Verified Customer
Alexandria, VA
2007 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Good service
Good service but long wait
GERALD A., Service Director from Alexandria Hyundai responded on 06/13/2018

Hello,

Just wanted to take a moment and say thank you so much for taking the time to complete the SureCritic service experience survey! On behalf of my service team, we appreciate the opportunity to take care of your Hyundai! Please always feel free to give myself, or my service colleagues, a call with any questions or needs you may have regarding your vehicle. Look forward to seeing you at your next service visit!

Wishing you a great Summer!

Gerald Acevedo
Service Director
703.646.0365 mobile
703.535.6954 
gerald.alexhyundai@gmail.com

DM
Derrick M.
Washington, DC
2006 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
It was Free and it didn’t take nearly as long as they predicted it would take
The service was faster than I anticipated
GERALD A., Service Director from Alexandria Hyundai responded on 06/13/2018

Hi Derrick,

Just wanted to take a moment and say thank you so much for taking the time to complete the SureCritic service experience survey! On behalf of my service team, we appreciate the opportunity to take care of your Hyundai! Please always feel free to give myself, or my service colleagues, a call with any questions or needs you may have regarding your vehicle. Look forward to seeing you at your next service visit!

Wishing you a great Summer!

Gerald Acevedo
Service Director
703.646.0365 mobile
703.535.6954 
gerald.alexhyundai@gmail.com

Anonymous avatar
Verified Customer
Alexandria, VA
2016 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Courteous, prompt, and accurate service
Alexandria Hyundai Service checked me in quickly and efficiently, called me when my car was ready for pick-up and promptly walked me through the service they provided and had me out the door in minutes.
GERALD A., Service Director from Alexandria Hyundai responded on 06/13/2018

Hello,

Just wanted to take a moment and say thank you so much for taking the time to complete the SureCritic service experience survey! On behalf of my service team, we appreciate the opportunity to take care of your Hyundai! Please always feel free to give myself, or my service colleagues, a call with any questions or needs you may have regarding your vehicle. Look forward to seeing you at your next service visit!

Wishing you a great Summer!

Gerald Acevedo
Service Director
703.646.0365 mobile
703.535.6954 
gerald.alexhyundai@gmail.com

Anonymous avatar
Verified Customer
Arlington, VA
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
excellent service
Great efficient service.
GERALD A., Service Director from Alexandria Hyundai responded on 06/07/2018

Hello,

Just wanted to take a moment and say thank you so much for taking the time to complete the SureCritic service experience survey! On behalf of my service team, we appreciate the opportunity to take care of your Hyundai! Please always feel free to give myself, or my service colleagues, a call with any questions or needs you may have regarding your vehicle.

Wishing you a great Summer!

Gerald Acevedo
Service Director
703.646.0365 mobile
703.535.6954 
gerald.alexhyundai@gmail.com

JF
John F.
Winter Park, FL
2017 Hyundai Santa Fe S
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/06/2018 Category: Service
Slow and pricey
Had an appt for required service and was told 1 hour for oil change and tire rotation. It took 3 and a half hours. No updates, no explanations.
GERALD A., Service Director from Alexandria Hyundai responded on 06/07/2018

Hi John,

Just wanted to take a moment and say thank you so much for taking the time to complete the SureCritic service experience survey! On behalf of my service team, we appreciate the opportunity to take care of your Hyundai! I'm sorry that the service visit did not meet your expectations. I would like the opportunity to talk to you over the phone about your experience. Please always feel free to give me a call directly at 703.646.0365.


Wishing you a great Summer!

Gerald Acevedo
Service Director
703.646.0365 mobile
703.535.6954 
gerald.alexhyundai@gmail.com

GM
Gary M.
Alexandria, VA
2010 Hyundai Elantra To
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Great Service
Always superlative service at Alexandria Hyundai.
GERALD A., Service Director from Alexandria Hyundai responded on 06/07/2018

Hi Gary,

Just wanted to take a moment and say thank you so much for taking the time to complete the SureCritic service experience survey! On behalf of my service team, we appreciate the opportunity to take care of your Hyundai! Please always feel free to give myself, or my service colleagues, a call with any questions or needs you may have regarding your vehicle.

Wishing you a great Summer!

Gerald Acevedo
Service Director
703.646.0365 mobile
703.535.6954 
gerald.alexhyundai@gmail.com

PF
Paul F.
Alexandria, VA
2018 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
2500 mile check up
Troy Dodd was terrific. Right on top of everything with an assured smile and can-do attitude. Keep Him !
GERALD A., Service Director from Alexandria Hyundai responded on 06/07/2018

Hi Paul,

Just wanted to take a moment and say thank you so much for taking the time to complete the SureCritic service experience survey! On behalf of my service team, we appreciate the opportunity to take care of your Hyundai! Happy to hear tht Troy Dodd provided great service during your visit. Please always feel free to give myself, or my service colleagues, a call with any questions or needs you may have regarding your vehicle.

Wishing you a great Summer!

Gerald Acevedo
Service Director
703.646.0365 mobile
703.535.6954 
gerald.alexhyundai@gmail.com

CB
Craig B.
Vienna, VA
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Craig Beden
You make buying a car quick and easy. Thank you
GERALD A., Service Director from Alexandria Hyundai responded on 06/07/2018

Hi Craig,

Just wanted to take a moment and say thank you so much for taking the time to complete the SureCritic service experience survey! On behalf of my service team, we appreciate the opportunity to take care of your Hyundai! Please always feel free to give myself, or my service colleagues, a call with any questions or needs you may have regarding your vehicle.

Wishing you a great Summer!

Gerald Acevedo
Service Director
703.646.0365 mobile
703.535.6954 
gerald.alexhyundai@gmail.com

BC
Barbara C.
Falls Church, VA
2012 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Good customer support
Always understanding and supportive.
GERALD A., Service Director from Alexandria Hyundai responded on 06/07/2018

Hi Barbara,

Just wanted to take a moment and say thank you so much for taking the time to complete the SureCritic service experience survey! On behalf of my service team, we appreciate the opportunity to take care of your Hyundai! Please always feel free to give myself, or my service colleagues, a call with any questions or needs you may have regarding your vehicle.

Wishing you a great Summer!

Gerald Acevedo
Service Director
703.646.0365 mobile
703.535.6954 
gerald.alexhyundai@gmail.com

Anonymous avatar
Verified Customer
Alexandria, VA
2013 Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Brake Job
Solved my problem
GERALD A., Service Director from Alexandria Hyundai responded on 06/07/2018

Hello,

Just wanted to take a moment and say thank you so much for taking the time to complete the SureCritic service experience survey! On behalf of my service team, we appreciate the opportunity to take care of your Hyundai! Please always feel free to give myself, or my service colleagues, a call with any questions or needs you may have regarding your vehicle.

Wishing you a great Summer!

Gerald Acevedo
Service Director
703.646.0365 mobile
703.535.6954 
gerald.alexhyundai@gmail.com