Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

1516 Reviews

ReScore Reviews™ (41)

ReScore
Overall Rating 4.4146341/5Overall Rating 4.4146341/5Overall Rating 4.4146341/5Overall Rating 4.4146341/5rating 4.4146341
Original
Overall Rating 2.0731707/5Overall Rating 2.0731707/5rating 2.0731707rating 2.0731707rating 2.0731707
93% Would Recommend
100% Business Response
Latest Review about 15 hours ago

Reviews


LK
Linda K.
Arlington, VA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
good service
Overall very pleased with service.
GERALD A., Service Director from Alexandria Hyundai responded on 12/12/2018

Hi Linda,

Just wanted to take a moment and say thank you so much for taking the time to complete the SureCritic service experience survey! On behalf of my service team, we appreciate the opportunity to take care of your Hyundai! Please always feel free to give myself, or my service colleagues, a call with any questions or needs you may have regarding your vehicle or visit. Happy Holidays!

Best wishes from Alexandria Hyundai!

Gerald Acevedo
Service Director
703.646.0365 mobile
703.535.6954 
gerald.alexhyundai@gmail.com

VZ
Vilma Z.
Springfield, VA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Great Service Director
I always get quality service at Alexandria Hyundai.
GERALD A., Service Director from Alexandria Hyundai responded on 12/11/2018

Hi Vilma,

Just wanted to take a moment and say thank you so much for taking the time to complete the SureCritic service experience survey! On behalf of my service team, we appreciate the opportunity to take care of your Hyundai! Please always feel free to give myself, or my service colleagues, a call with any questions or needs you may have regarding your vehicle or visit. Happy Holidays!

Best wishes from Alexandria Hyundai!

Gerald Acevedo
Service Director
703.646.0365 mobile
703.535.6954 
gerald.alexhyundai@gmail.com

Verified Customer
Mc Lean, VA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Friendly and Competent Customer Service
Alexandria Hyundai has the best customer service both in their sales and service areas. I bought my last two cars there and will continue to take them to Alexandria Hyundai for service. The staff are knowledgeable, friendly, and efficient. My cars are in tip-top shape thanks to the service team!
GERALD A., Service Director from Alexandria Hyundai responded on 12/11/2018

Hello Valued Customer,

Just wanted to take a moment and say thank you so much for taking the time to complete the SureCritic service experience survey! On behalf of my service team, we appreciate the opportunity to take care of your Hyundai! Please always feel free to give myself, or my service colleagues, a call with any questions or needs you may have regarding your vehicle or visit. Happy Holidays!

Best wishes from Alexandria Hyundai!

Gerald Acevedo
Service Director
703.646.0365 mobile
703.535.6954 
gerald.alexhyundai@gmail.com

Verified Customer
Arlington, VA
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/11/2018 Category: Service
Eh
They’re okay.
GERALD A., Service Director from Alexandria Hyundai responded on 12/11/2018

Hello Valued Customer,

Just wanted to take a moment and say thank you so much for taking the time to complete the SureCritic service experience survey! On behalf of my service team, we appreciate the opportunity to take care of your Hyundai! I'm sorry that your visit took longer than expected with the additional work approved.  Please always feel free to give me a call directly with any questions or needs you may have regarding your vehicle or visit. Happy Holidays!

Best wishes from Alexandria Hyundai!

Gerald Acevedo
Service Director
703.646.0365 mobile
703.535.6954 
gerald.alexhyundai@gmail.com

Verified Customer
Alexandria, VA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018 Category: Service
Efficient Service
Nelson took excellent care of me. He went over the estimated cost of the service I requested, arranged for a shuttle to my work, and called me promptly when my car was ready for pick up. The car pick up process was also painless.
GERALD A., Service Director from Alexandria Hyundai responded on 12/11/2018

Hello Valued Customer,

Just wanted to take a moment and say thank you so much for taking the time to complete the SureCritic service experience survey! On behalf of my service team, we appreciate the opportunity to take care of your Hyundai! Please always feel free to give myself, or my service colleagues, a call with any questions or needs you may have regarding your vehicle or visit. Happy Holidays!

Best wishes from Alexandria Hyundai!

Gerald Acevedo
Service Director
703.646.0365 mobile
703.535.6954 
gerald.alexhyundai@gmail.com

CR
Craig R.
Alexandria, VA
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2018 Category: Service
Happy with service
My appointment to have my car serviced was on time, and the wait time was reasonable. My Hyundai is 9 years old with over 137k miles on it. I have had it serviced at Alexandria Hyundai since it was new, and I have been happy with their service.
GERALD A., Service Director from Alexandria Hyundai responded on 12/11/2018

Hi Craig,

Just wanted to take a moment and say thank you so much for taking the time to complete the SureCritic service experience survey! On behalf of my service team, we appreciate the opportunity to take care of your Hyundai! Please always feel free to give myself, or my service colleagues, a call with any questions or needs you may have regarding your vehicle or visit. Happy Holidays!

Best wishes from Alexandria Hyundai!

Gerald Acevedo
Service Director
703.646.0365 mobile
703.535.6954 
gerald.alexhyundai@gmail.com

JF
John F.
Lorton, VA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Warranty Service
My service rep was great Andrew they had me in and out. They also communicated well throughout the process.
GERALD A., Service Director from Alexandria Hyundai responded on 12/11/2018

Hi John,

Just wanted to take a moment and say thank you so much for taking the time to complete the SureCritic service experience survey! On behalf of my service team, we appreciate the opportunity to take care of your Hyundai! Please always feel free to give myself, or my service colleagues, a call with any questions or needs you may have regarding your vehicle or visit. Happy Holidays!

Best wishes from Alexandria Hyundai!

Gerald Acevedo
Service Director
703.646.0365 mobile
703.535.6954 
gerald.alexhyundai@gmail.com

BC
Barbara C.
Falls Church, VA
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Friendly and welcoming
Did a good job
GERALD A., Service Director from Alexandria Hyundai responded on 12/11/2018

Hi Barbara,

Just wanted to take a moment and say thank you so much for taking the time to complete the SureCritic service experience survey! On behalf of my service team, we appreciate the opportunity to take care of your Hyundai! Please always feel free to give myself, or my service colleagues, a call with any questions or needs you may have regarding your vehicle or visit. Happy Holidays!

Best wishes from Alexandria Hyundai!

Gerald Acevedo
Service Director
703.646.0365 mobile
703.535.6954 
gerald.alexhyundai@gmail.com

RS
Randy S.
Alexandria, VA
2009 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/08/2018 Category: Service
I like Alexandria Hyundai
Great place. Hard to get an appointment over the phone or online.
GERALD A., Service Director from Alexandria Hyundai responded on 12/11/2018

Hi Randy,

Just wanted to take a moment and say thank you so much for taking the time to complete the SureCritic service experience survey! On behalf of my service team, we appreciate the opportunity to take care of your Hyundai! I'm sorry for the lack of communication through out the process.  Please always feel free to give me a call directly with any questions or needs you may have regarding your vehicle or visit. Happy Holidays!

Best wishes from Alexandria Hyundai!

Gerald Acevedo
Service Director
703.646.0365 mobile
703.535.6954 
gerald.alexhyundai@gmail.com

CM
Christan M.
Washington, DC
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Very Professional
Dealership did a great job fixing my car the1st time around
GERALD A., Service Director from Alexandria Hyundai responded on 12/11/2018

Hi Christan,

Just wanted to take a moment and say thank you so much for taking the time to complete the SureCritic service experience survey! On behalf of my service team, we appreciate the opportunity to take care of your Hyundai! Please always feel free to give myself, or my service colleagues, a call with any questions or needs you may have regarding your vehicle or visit. Happy Holidays!

Best wishes from Alexandria Hyundai!

Gerald Acevedo
Service Director
703.646.0365 mobile
703.535.6954 
gerald.alexhyundai@gmail.com

DV
Donn V.
Arlington, VA
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
on time
they said 90 minutes...it took 90 minutes
GERALD A., Service Director from Alexandria Hyundai responded on 12/11/2018

Hi Donn,

Just wanted to take a moment and say thank you so much for taking the time to complete the SureCritic service experience survey! On behalf of my service team, we appreciate the opportunity to take care of your Hyundai! Please always feel free to give myself, or my service colleagues, a call with any questions or needs you may have regarding your vehicle or visit. Happy Holidays!

Best wishes from Alexandria Hyundai!

Gerald Acevedo
Service Director
703.646.0365 mobile
703.535.6954 
gerald.alexhyundai@gmail.com

AG
Andrew G.
Arlington, VA
2011 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Troy Dodd is the man
He told me how long my repair would take, and it took that long!
GERALD A., Service Director from Alexandria Hyundai responded on 12/11/2018

Hi Andrew,

Just wanted to take a moment and say thank you so much for taking the time to complete the SureCritic service experience survey! On behalf of my service team, we appreciate the opportunity to take care of your Hyundai! Please always feel free to give myself, or my service colleagues, a call with any questions or needs you may have regarding your vehicle or visit. Happy Holidays!

Best wishes from Alexandria Hyundai!

Gerald Acevedo
Service Director
703.646.0365 mobile
703.535.6954 
gerald.alexhyundai@gmail.com

Verified Customer
Arlington, VA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Always excellent service
The best around.
GERALD A., Service Director from Alexandria Hyundai responded on 12/11/2018

Hello Valued Customer,

Just wanted to take a moment and say thank you so much for taking the time to complete the SureCritic service experience survey! On behalf of my service team, we appreciate the opportunity to take care of your Hyundai! Please always feel free to give myself, or my service colleagues, a call with any questions or needs you may have regarding your vehicle or visit. Happy Holidays!

Best wishes from Alexandria Hyundai!

Gerald Acevedo
Service Director
703.646.0365 mobile
703.535.6954 
gerald.alexhyundai@gmail.com

EG
Elizabeth G.
Arlington, VA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Efficient Service
Pleased with Alexandria Hyundai. We have been their customers since 2007 and believe we have gotten good value for our money.
GERALD A., Service Director from Alexandria Hyundai responded on 12/11/2018

Hi Elizabeth,

Just wanted to take a moment and say thank you so much for taking the time to complete the SureCritic service experience survey! On behalf of my service team, we appreciate the opportunity to take care of your Hyundai! Please always feel free to give myself, or my service colleagues, a call with any questions or needs you may have regarding your vehicle or visit. Happy Holidays!

Best wishes from Alexandria Hyundai!

Gerald Acevedo
Service Director
703.646.0365 mobile
703.535.6954 
gerald.alexhyundai@gmail.com

Verified Customer
Clinton, MD
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Nice people
Happy with service.. Troy helped me out.
GERALD A., Service Director from Alexandria Hyundai responded on 12/11/2018

Hello Valued Customer,

Just wanted to take a moment and say thank you so much for taking the time to complete the SureCritic service experience survey! On behalf of my service team, we appreciate the opportunity to take care of your Hyundai! Please always feel free to give myself, or my service colleagues, a call with any questions or needs you may have regarding your vehicle or visit. Happy Holidays!

Best wishes from Alexandria Hyundai!

Gerald Acevedo
Service Director
703.646.0365 mobile
703.535.6954 
gerald.alexhyundai@gmail.com

Verified Customer
Washington, DC
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2018 Category: Service
Great staff
Ron and Gerald always very kind and make sure the services are provided in a timely fashion with a smile. Really appreciate these guys knowing my name and car’s automotive needs.
GERALD A., Service Director from Alexandria Hyundai responded on 12/04/2018

Hello Valued Customer,

Just wanted to take a moment and say thank you so much for taking the time to complete the SureCritic service experience survey! On behalf of my service team, we appreciate the opportunity to take care of your Hyundai! Please always feel free to give myself, or my service colleagues, a call with any questions or needs you may have regarding your vehicle or visit. Happy Holidays!

Best wishes from Alexandria Hyundai!

Gerald Acevedo
Service Director
703.646.0365 mobile
703.535.6954 
gerald.alexhyundai@gmail.com

PG
Patricia G.
Annandale, VA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018 Category: Service
Efficiency
Effectiveness
GERALD A., Service Director from Alexandria Hyundai responded on 12/04/2018

Hi Patricia,

Just wanted to take a moment and say thank you so much for taking the time to complete the SureCritic service experience survey! On behalf of my service team, we appreciate the opportunity to take care of your Hyundai! Please always feel free to give myself, or my service colleagues, a call with any questions or needs you may have regarding your vehicle or visit. Happy Holidays!

Best wishes from Alexandria Hyundai!

Gerald Acevedo
Service Director
703.646.0365 mobile
703.535.6954 
gerald.alexhyundai@gmail.com

NR
Neil R.
Washington, DC
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018 Category: Service
The personal service and motivation to fulfill our requests
The service manager and the shuttle driver were especially interested in making our visit pleasant.
Thank you.
GERALD A., Service Director from Alexandria Hyundai responded on 12/04/2018

Hi Neil,

Just wanted to take a moment and say thank you so much for taking the time to complete the SureCritic service experience survey! On behalf of my service team, we appreciate the opportunity to take care of your Hyundai! Please always feel free to give myself, or my service colleagues, a call with any questions or needs you may have regarding your vehicle or visit. Happy Holidays!

Best wishes from Alexandria Hyundai!

Gerald Acevedo
Service Director
703.646.0365 mobile
703.535.6954 
gerald.alexhyundai@gmail.com

TW
Tanjua W.
Washington, DC
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018 Category: Service
quick service, professional svc. mgrs and techs
Service is always professional and the wait time is not excessive
GERALD A., Service Director from Alexandria Hyundai responded on 12/03/2018

Hi Tanjua,

Just wanted to take a moment and say thank you so much for taking the time to complete the SureCritic service experience survey! On behalf of my service team, we appreciate the opportunity to take care of your Hyundai! Please always feel free to give myself, or my service colleagues, a call with any questions or needs you may have regarding your vehicle or visit. Happy Holidays!

Best wishes from Alexandria Hyundai!

Gerald Acevedo
Service Director
703.646.0365 mobile
703.535.6954 
gerald.alexhyundai@gmail.com

Verified Customer
Alexandria, VA
2017 Hyundai Tucson
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/25/2018 Category: Service
Poor customer service from maintenance desk
Quality of customer service is poor very cramped in the facility
GERALD A., Service Director from Alexandria Hyundai responded on 11/27/2018

Hello,

Just wanted to take a moment and say thank you so much for taking the time to complete the SureCritic service experience survey! On behalf of my service team, we appreciate the opportunity to take care of your Hyundai! I am very sorry for the poor experience you had on your recent visit. Please always feel free to give me a call directly with any questions or needs you may have regarding your vehicle or visit. Have a Happy Holidays!

Best wishes from Alexandria Hyundai!

Gerald Acevedo
Service Director
703.646.0365 mobile
703.535.6954 
gerald.alexhyundai@gmail.com