ReScore Reviews™ (1)
Mr. Barreda came into the shop on 3-30-2018 for an oil change and a inspection sticker. Mr. Barreda was waiting in the waiting room and was told it was going to be a little bit longer because he needed a cabin air filter and it had to be ordered. When the filter arrived Mr. Barreda paid the bill and we showed him his old filter to which he stated " Well I guess I got my money out of that one" Here at All-Make we do not just change your oil. We go through the vehicle completely and make sure you will not be back to the shop one week later with other issues and if Mr. Barreda did not want the cabin air filter he could of just told me while he was waiting that he did not want it and I would have just sent it back to the store. Our invoice computer gives us the labor we don't just make it up ourselves. Mr. Barreda has been here 7 times total since 2013 and always complaining and never satisfied. His remarks after the second sentence are all false. Nobody told Mr. Barreda the filter was part of the sticker. It's maintenance and the sticker was done first.
Not quiet sure what we did wrong???? but I guess going that extra mile doesn't work for everybody!!!!!!!!!!!!
Mr Barreda you still didn't answer any of the questions. Instead of going through this childish behavior why didn't you just say you didn't want the cabin air filter?
Christina came in on February 5th during a snow storm stating that her wipers don't work. My techs brought in the car and the found that the wiper transmission was broken due to not removing the snow before turning on the wipers. I called around for the part and ford told us that the part is back ordered which means there was a factory issue with that transmission. We ordered oem part from ford which they don't even know when it is going to be available. We did however get an after market part and repaired her wipers so she would not have to be without a vehicle. The wipers do not line up perfectly as they should but at least the vehicle is driveable for the time being. We told her when we get the new wiper transmission we will take care of it at no cost. After we saw this review I called her and asked her why she gave me such a bad review? Her respones was we F*&in her car and I must be F*&^in kidding it's not good enough to her so when she started using the F word we told her she can go F*&^in pound sand. She kept calling back numerous times swearing and screaming obsenities at us.