Christina came in on February 5th during a snow storm stating that her wipers don't work. My techs brought in the car and the found that the wiper transmission was broken due to not removing the snow before turning on the wipers. I called around for the part and ford told us that the part is back ordered which means there was a factory issue with that transmission. We ordered oem part from ford which they don't even know when it is going to be available. We did however get an after market part and repaired her wipers so she would not have to be without a vehicle. The wipers do not line up perfectly as they should but at least the vehicle is driveable for the time being. We told her when we get the new wiper transmission we will take care of it at no cost. After we saw this review I called her and asked her why she gave me such a bad review? Her respones was we F*&in her car and I must be F*&^in kidding it's not good enough to her so when she started using the F word we told her she can go F*&^in pound sand. She kept calling back numerous times swearing and screaming obsenities at us.