Ken (General Manager) and Eve (Customer Service Liason) were quick to follow up on my concerns about the damage to my car. I was reimbursed for my tire. My husband still questions the time frame in which my services were done in, especially the belt changed, but I was assured that everything thing was completed correctly. As I explained to them, the service I had grown to expect since buying my car from that dealership had declined greatly over the last year or so. Even the atmosphere or vibe as you call it has changed greatly. I understand that things change and that increase in business can cause a company to outgrow its current location, however not taking the time to fully care for a customer's vehicle as if it was your own is very sad and cuts deeply. We shall see how things play out from here.

Original Review

03/10/2022

Service Type: Maintenance

Category: Service

Shocked and disappointed ? ? ?

Take a quick walk around your vehicle before and after dropping off for service to make sure there are no damages to your vehicle. Have not been satisfied in the service lately with ALM. Never had an issue when it was Lee Hyundai in Florence. Car lot is even too crowded with vehicles for sale that navigating it is a nightmare. Will utilities another Hyundai dealership for my next service

KENNETH L M. from ALM Hyundai Florence responded on 03/15/2022 06:22 AM

Hello Wendy,
Thank you for your feedback and opinion of your service experience here at ALM Hyundai. We strive to make each customer experience completly satisfied, yet it appears that we fell short of that based on your score of 1. We will be reaching out to you personally to discuss your visit, and what may have been done differently to make your experience better, a 5 score, as we are always inviting ways to improve our customer experiences.
Thanks, Ken Myers, General Manager, ALM Hyundai, 843-667-3317, gm.almflorence@gmail.com

EVE K. from ALM Hyundai Florence responded on 03/16/2022 03:14 PM

Hello Wendy,
Thanks for coming by yesterday so we could fix your problem. See you soon and have a wonderful day.
Eve Knowlton Customer Service Liaison at ALM Hyundai of Florence eknowlton@almhyundai.com

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