Alternative Automotive


Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

954 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 11 days ago
Richard N. on 08/31/2017
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Richard said this was his second time taking his vehicle to this business and they did a good job. The guy in the office was nice. He stated he hopes they have a good year.
Vehicle: Toyota Corolla
Category: Service
Service Date: 07/28/2017
Review Created: 08/31/2017
This review was collected via phone interview by Customer Research Inc.
DAVE H. on 08/20/2017
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"Good communication and follow up"
I had my odometer replaced and brakes flushed. All work was done satisfactorily. Omar was very good in keeping me informed of the diagnosis and repair progress. I was not pleased with the mechanic not paying attention to the details. I had to return to the shop to get the hood release cable reattached (was disconnected to replace odometer)... the next day I noticed a smug on the inside of the plastic in front of the odometer... annoying... I hope the mechanic would take more care in the little things when doing the major work. I have recommended this business to others. I hope they have a bettter experience.
Vehicle: Toyota Pickup
Service Date: 08/17/2017
Review Created: 08/20/2017 07:44 AM
Larry T. on 05/19/2017
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Larry said this business solved the problem.
Vehicle: Lexus RX 300
Category: Service
Service Date: 05/18/2017
Review Created: 05/19/2017
This review was collected via phone interview by Customer Research Inc.
LEONARD R. on 05/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"4 of 5"
Honest service. Good price
Vehicle: Lexus LS 460
Service Date: 05/16/2017
Review Created: 05/17/2017 04:56 AM
Kyle G. on 03/30/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Kyle said they provided great customer service.
Vehicle: Toyota Pickup
Category: Service
Service Date: 03/28/2017
Review Created: 03/30/2017
This review was collected via phone interview by Customer Research Inc.
Helen B. on 03/25/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Helen said she would recommend this business for service.
Vehicle: Lexus SC 400
Category: Service
Service Date: 03/08/2017
Review Created: 03/25/2017
This review was collected via phone interview by Customer Research Inc.
Susie B. on 03/25/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Susie said she had to call this business to ask them about some things they had done to the vehicle that they did not tell her about up front.
Vehicle: Toyota Corolla
Category: Service
Service Date: 03/21/2017
Review Created: 03/25/2017
This review was collected via phone interview by Customer Research Inc.
LARRY E. on 03/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good Service"
I was very pleased with the work they did.
Vehicle: Toyota Camry Solara
Service Date: 03/16/2017
Review Created: 03/21/2017 01:59 PM
KATHY G. on 01/26/2017
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"Almost Excellent"
Let's be clear - I really like the people at AA and how responsive and helpful they are. The appointment I made was timely and the work performed just when they said it would be. While I would normally give AA a 5-star review, it's one star less this time because of the lack of clarity in what the final bill would be, and it was surprising to learn that the final bill was about $400 more than I was expecting it to be. In the future, I hope they will be clear as to what is covered under the mileage service the car wen in for and the extras that were needed.
Vehicle: Toyota Camry
Service Date: 01/23/2017
Review Created: 01/26/2017 05:37 PM
AMY C. on 01/06/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Helpful and polite "
Just coming in for oil change was told that my front pads were in need of replacement in and out quickly. My ride is very happy.....
Vehicle: Kia Optima
Service Date: 01/06/2017
Review Created: 01/06/2017 08:31 PM
Hal E. on 10/23/2016
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"4 3/4 Stars"
A friendly group and polite. Their time estimates for performing repairs is very good and as for comparative shopping, their prices are also very good. There is more personal interest in the front office with the customer.
Vehicle: Toyota Avalon
Service Date: 10/20/2016
Review Created: 10/23/2016 12:43 PM
REID K. on 08/20/2016
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"Appointment"
Got me in and out quickly.
Vehicle: Toyota Prius
Service Date: 08/18/2016
Review Created: 08/20/2016 06:25 AM
Bernard S. on 07/19/2016
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Bernard said he was not happy with the business because of the high price.
Vehicle: Toyota Camry
Category: Service
Service Date: 07/15/2016
Review Created: 07/19/2016
This review was collected via phone interview by Customer Research Inc.
Al M. on 05/07/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Al said the business did a good job on his vehicle.
Vehicle: Toyota Avalon
Category: Service
Service Date: 05/03/2016
Review Created: 05/07/2016
This review was collected via phone interview by Customer Research Inc.
Larry W. on 04/11/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Larry said this business did a good job.
Vehicle: Lexus ES 330
Category: Service
Service Date: 04/06/2016
Review Created: 04/11/2016
This review was collected via phone interview by Customer Research Inc.
TOM S. on 03/26/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service at Alternative Automotive"
Prompt Friendly service. Was in and out under 45 minutes. Only negative issue was there was excess oil left on the engine which caused an oil spot on my driveway.
Vehicle: Lexus RX 350
Service Date: 03/24/2016
Review Created: 03/26/2016 10:40 AM
Erik K. on 03/26/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Erik said this business got the job done. He expressed he was generally satisfied with the way they treated him but he said he felt like their prices could have been better.
Vehicle: Scion xA
Category: Service
Service Date: 03/04/2016
Review Created: 03/26/2016
This review was collected via phone interview by Customer Research Inc.
WINNIE D. on 03/18/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great Service, Over booked"
Tuesday: 3/I5/16- received an email that said you missed me, so I came by with a ongoing problem. Steve said it would take time because of the need to do the work from a cold start; you "can only do so much in the small window we will have". I left it over night for the first session the next morning, I was told by Steve to call at 10am. I told the person answering the phone that my phone was broke and Steve would have to call the hotel's telephone when the car was ready to be picked up. I had know problem waiting for him to finish what he was doing, and when I got a chance and he had time I would make the appointment for the next session. I'm not sure what happened after that to get Steve
"grumpy" maybe its' me.
Vehicle: Volvo 244
Service Date: 03/15/2016
Review Created: 03/18/2016 11:30 AM
MATT T. on 03/04/2016
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"great service"
always pleased with their service and advice.
Vehicle: Toyota Prius
Service Date: 03/01/2016
Review Created: 03/04/2016 02:17 PM
Greg V. on 01/28/2016
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Greg said he had to be shuttled to a restaurant and the business lost his phone number, so they had to come back and get the correct phone number from him.
Vehicle: Toyota Prius
Category: Service
Service Date: 01/26/2016
Review Created: 01/28/2016
This review was collected via phone interview by Customer Research Inc.
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