My husband and I visited the dealer and put a down payment on a used car. I had asked if we would get two key fobs for the car and the salesman assured us we would. We were told how much more to bring in when we picked up the car and we brought a cashiers check from the bank for the amount that they said (and was written on our receipt).
When we picked up the car on a Saturday the finance person told us that we were overcharged because since we were out of state we would need to do the title and taxes in our state. She said the over $2000 owed us would be mailed on the following Monday. We agreed thinking it would only be a few days to get the money owed us. When we were handed the keys, there was only one set and I said that we were told there would be two,
and we were told another set would be $250.
We waited and waited for the check. My husband called after over a week and got a voicemail and told them we did not receive the check and he could come get the car. We got a voicemail the next day saying he was off that day, but no explanation of why we had not received the check.
We received the check two days after we left the voicemail. It had been mailed with over night mail and did not have a note of apology or explanation, just the check.
My husband called and asked to talk to the owner and the owner, after my husband told him why he was calling, said three words and gave the phone to someone else.
The person said they had to hold the cashiers check for 10 days. When we checked with our bank, we were told that was a lie. He also said we were not told to bring in the amount of title/taxes, but our paperwork says differently.
We went to the DMV and the title could not be transferred to us because the dealership had not done what they were supposed to do. The DMV contacted them for us. The DMV said that there was a lien on the car that the dealership did not take care of it like they should have before selling the vehicle. We had to pay more money because the dealership took their time to mail our money and take care of the title.
The dealership never took ownership of their mistakes, they lied and tried to cover their tracks.
We were looking for a dealership in the area because we will be retiring to the area, but will not be buying my next vehicle this summer from them. Not only do they lie and not take responsiblity for their mistakes, they think they do not owe an appology for their mistakes. As my husband said, mistakes happen, and if they would have been honest, we would have been back to purchase again.
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When we picked up the car on a Saturday the finance person told us that we were overcharged because since we were out of state we would need to do the title and taxes in our state. She said the over $2000 owed us would be mailed on the following Monday. We agreed thinking it would only be a few days to get the money owed us. When we were handed the keys, there was only one set and I said that we were told there would be two,
and we were told another set would be $250.
We waited and waited for the check. My husband called after over a week and got a voicemail and told them we did not receive the check and he could come get the car. We got a voicemail the next day saying he was off that day, but no explanation of why we had not received the check.
We received the check two days after we left the voicemail. It had been mailed with over night mail and did not have a note of apology or explanation, just the check.
My husband called and asked to talk to the owner and the owner, after my husband told him why he was calling, said three words and gave the phone to someone else.
The person said they had to hold the cashiers check for 10 days. When we checked with our bank, we were told that was a lie. He also said we were not told to bring in the amount of title/taxes, but our paperwork says differently.
We went to the DMV and the title could not be transferred to us because the dealership had not done what they were supposed to do. The DMV contacted them for us. The DMV said that there was a lien on the car that the dealership did not take care of it like they should have before selling the vehicle. We had to pay more money because the dealership took their time to mail our money and take care of the title.
The dealership never took ownership of their mistakes, they lied and tried to cover their tracks.
We were looking for a dealership in the area because we will be retiring to the area, but will not be buying my next vehicle this summer from them. Not only do they lie and not take responsiblity for their mistakes, they think they do not owe an appology for their mistakes. As my husband said, mistakes happen, and if they would have been honest, we would have been back to purchase again.