Overview

Overall Rating 4.38/5Overall Rating 4.38/5Overall Rating 4.38/5Overall Rating 4.38/5rating 4.38

3121 Reviews

ReScore Reviews™ (74)

ReScore
Overall Rating 4.0135111/5Overall Rating 4.0135111/5Overall Rating 4.0135111/5Overall Rating 4.0135111/5rating 4.0135111
Original
Overall Rating 2.0273992/5Overall Rating 2.0273992/5rating 2.0273992rating 2.0273992rating 2.0273992
88% Would Recommend
100% Business Response
Latest Review about 11 hours ago

Reviews


CS
Cindy S.
Catonsville, MD
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
Fast, honest, and reliable service.
It was the first time taking my vehicle here and I will definetly be going back!! A++ from me.
Sheryl A C., Customer Service Specialist from Antwerpen Hyundai responded on 02/22/2019

Hello Cindy, 

Thank you for your 5 star review. It is great to hear that you received A++ service from our team during your visit to our service department. We appreciate your business and look forward to seeing you at your next service. 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai of Catonsville
410-747-3333 ext. 11085

RJ
Ryan J.
Baltimore, MD
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
The customer service makes the place great.
I had a wonderful experience with Hyundai services.They made sure I was helped.
Sheryl A C., Customer Service Specialist from Antwerpen Hyundai responded on 02/22/2019

Hello Ryan, 

Thank you for your 5 star review. It is great to hear that you received wonderful customer service. We appreciate your business and look forward to seeing you at your next service. 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai of Catonsville
410-747-3333 ext. 11085

Verified Customer
Parkville, MD
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
Employees Are Amazing !
The Employees In The Services Area Are Amazing ! They Were Knowledable & Extremely Helpful Whenever I Was Hesistant Or Had Any Questions.
Sheryl A C., Customer Service Specialist from Antwerpen Hyundai responded on 02/22/2019

Hello, 

Thank you for your 5 star review. It is great to hear that the employees were extremely helpful during your service visit. We appreciate your business and look forward to seeing you at your next service. 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai of Catonsville
410-747-3333 ext. 11085

Verified Customer
Catonsville, MD
2004 Hyundai Tiburon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019 Category: Service
Took care of the recall notice quickly & friendly associates.
Excellent
Sheryl A C., Customer Service Specialist from Antwerpen Hyundai responded on 02/22/2019

Hello, 

Thank you for your 5 star review. It is great to hear that you received excellent service during your visit and that the recall notice was taken care of in an efficient manor. We appreciate your business and look forward to seeing you at your next service. 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai of Catonsville
410-747-3333 ext. 11085

LP
Lauretta P.
Baltimore, MD
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019 Category: Service
Great customer service
My salesman was very pleasant, seemed to very experienced, and professional.
Sheryl A C., Customer Service Specialist from Antwerpen Hyundai responded on 02/22/2019

Hello Lauretta, 

Thank you for your 5 star review. It is great to hear that your service advisor was pleasant and professional. We appreciate your business and look forward to seeing you at your next service. 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai of Catonsville
410-747-3333 ext. 11085

DP
Darrin P.
Owings Mills, MD
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019 Category: Service
Awesome Service!!!
Sean in service and the entire crew are always on point. They always go beyond what is asked...
Sheryl A C., Customer Service Specialist from Antwerpen Hyundai responded on 02/22/2019

Hello Darrin, 

Thank you for your 5 star review. It is great to hear that you received awesome service and that the crew always goes above and beyond during you visit to our service department. We appreciate your business and look forward to seeing you at your next service. 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai of Catonsville
410-747-3333 ext. 11085

VL
Vernita L.
Owings Mills, MD
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/21/2019 Category: Service
Great Service.
Familiar with the staff and been a customer for years. Service is consisitent and the staff are friendly.
Sheryl A C., Customer Service Specialist from Antwerpen Hyundai responded on 02/22/2019

Hello Vernita, 

Thank you for your 5 star review. It is great to hear that you have been a loyal customer for years and that the service is consistent and the staff is friendly. We appreciate your business and look forward to seeing you at your next service. 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai of Catonsville
410-747-3333 ext. 11085

QH
Quill H.
Columbia, MD
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019 Category: Service
Customer service is great
Great customer service
Sheryl A C., Customer Service Specialist from Antwerpen Hyundai responded on 02/21/2019

Hello Quill, 

Thank you for your 5 star rating. It is good to hear that you received great customer service during your visit. We appreciate your business and look forward to seeing you at your next service, 

Thank you again, 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai of Catonsville
410-747-3333 ext. 11085

SL
Sharon L.
Windsor Mill, MD
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019 Category: Service
Back Again
I have been fortunate to have the best Representatives they have been polite and very profession and I truly appreciate that type of profession service. Antwerpen has been servicing my vehicle since 2016 and I have only had one person that did not meet these standards.
Sheryl A C., Customer Service Specialist from Antwerpen Hyundai responded on 02/21/2019

Hello Sharon, 

Thank you for taking the time to leave us a 5 star review. It is great to hear that you have been well taken care of during your visits since the purchase of your vehicle. We appreciate your business as well as your loyalty to Antwerpen. We look forward to seeing you at your next service. 

Thank you again, 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai of Catonsville
410-747-3333 ext. 11085

DC
Donna C.
Halethorpe, MD
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019 Category: Service
Efficient and friendly
Why did my car today for a oil change and check tire rotation they also completed a recall got there early my work got done and I was out and gone thank you Antwerpen for a great experience
Sheryl A C., Customer Service Specialist from Antwerpen Hyundai responded on 02/21/2019

Hello Donna, 

Thank you for your 5 star review. It is great to hear that you were in and out as quickly as possible and that you had a great experience. We appreciate your business and look forward to seeing you at your next service. 

Thank you again, 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai of Catonsville
410-747-3333 ext. 11085

JJ
James J.
Milford Mill, MD
2014 Hyundai Veloster
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/19/2019 Category: Service
Ok
It was ok but when I was told my car was ready i paid for the service ,got the keys and got in to drive off the lot and the car would not start. The problem was corrected in about 45 mins and really could not be explained. I did get in the car and was able to drive off the lot with no other problems.
Sheryl A C., Customer Service Specialist from Antwerpen Hyundai responded on 02/21/2019

Hello James, 

I am sorry to hear about the issues that you had during your service visit. Someone from our service department will be reaching out to you to discuss the matter in further detail. Thank you for your review. 


Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai of Catonsville
410-747-3333 ext. 11085
Sheryl A C., Customer Service Specialist from Antwerpen Hyundai responded on 02/22/2019

Hello James, 

I just left you a message so that we can discuss the issues that you had during your service. Please give me a call back when you have a moment and I will be happy to assist you. 

Thank you, 


Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai of Catonsville
410-747-3333 ext. 11085

VF
Vivian F.
Baltimore, MD
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Vivian
I received great service.
Sheryl A C., Customer Service Specialist from Antwerpen Hyundai responded on 02/21/2019

Hello Vivian, 

Thank you for taking the time to give us a 5 star rating. It's good to hear that you received great service during your visit to our service department. We appreciate your business and look forward to seeing you at your next service. 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai of Catonsville
410-747-3333 ext. 11085

Verified Customer
Windsor Mill, MD
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Had a good experience
Everything was explained very well and everyone was very nice
Sheryl A C., Customer Service Specialist from Antwerpen Hyundai responded on 02/21/2019

Hello, 

Thank you for taking the time to leave us a 5 star review. It is great to hear that everything was explained and that everyone was very nice. We appreciate your business and look forward to seeing you at your next service. 

Thank you again, 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai of Catonsville
410-747-3333 ext. 11085

Verified Customer
Baltimore, MD
2012 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Recommend
Recommend
Sheryl A C., Customer Service Specialist from Antwerpen Hyundai responded on 02/19/2019

Hello, 

Thank you for your 5 star review. It is great to hear that you would recommend us to other hyundai owners for service. We appreciate your business and look forward to seeing you at your next service. 

Thank you again, 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai of Catonsville
410-747-3333 ext. 11085

DW
David W.
Halethorpe, MD
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Hybrid
Work was done on time. Everyone was friendly and professionally
Sheryl A C., Customer Service Specialist from Antwerpen Hyundai responded on 02/19/2019

Hello David, 

Thank you for your 5 star review. It is great to hear that you received friendly and professional service during your visit. We appreciate your business and look forward to seeing you at your next service. 

Thank you, 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai of Catonsville
410-747-3333 ext. 11085

Verified Customer
Burtonsville, MD
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Recent cat service
Fast and friendly service.
Sheryl A C., Customer Service Specialist from Antwerpen Hyundai responded on 02/19/2019

Hello, 

Thank you for your 5 star review. It is great to hear that you received fast and friendly service during your visit to our service department. We appreciate your business and look forward to seeing you at your next service. 

Thank you again, 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai of Catonsville
410-747-3333 ext. 11085

Verified Customer
Ellicott City, MD
2010 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Excellent service
Great service, exceptional turnaround time.
Sheryl A C., Customer Service Specialist from Antwerpen Hyundai responded on 02/19/2019

Hello, 

Thank you for your 5 star review. It is great to hear that you received excellent service during your visit to our service department. We appreciate your business and look forward to seeing you at your next service. 

Thank you again, 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai of Catonsville
410-747-3333 ext. 11085

AL
Afreen L.
Catonsville, MD
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Knowledgeable Service specialist
Nice & friendly .they talk abt all da options. It’s easy to see what they are selling or recommending . at the end u made ur dicisssion..
Sheryl A C., Customer Service Specialist from Antwerpen Hyundai responded on 02/19/2019

Hello Afreen, 

Thank you for your 5 star review. It is great to hear that everyone that you encoutered during your visit were nice and friendly and that all of the options were explained to you before you made your decision. We appreciate your business and look forward to seeing you at your next service. 

Thank you again, 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai of Catonsville
410-747-3333 ext. 11085

BC
Brenda C.
Baltimore, MD
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Great Service
My car was taken in right away and repaired in a reasonable amount of time after they confirmed and explained everything to me first.
Sheryl A C., Customer Service Specialist from Antwerpen Hyundai responded on 02/18/2019

Hello Brenda, 

Thank you for your 5 star review. It is great to hear that your vehicle was taken in right away and that everything was confirmed and explained to you before the work was done to your vehicle. We appreciate your business and look forward to seeing you at your next service. 

Thank you again, 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai of Catonsville
410-747-3333 ext. 11085

YM
Yvette M.
Parkville, MD
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
The love of my truck
Corey Daniel's and Marty in service do a excellent job of making me happy when I come for service and when I came in to enquire about upgrading to a 2019. I feel safe and I trust them I will continue to give you all of my service I'm loyal to Antwerpen Hyundai
Sheryl A C., Customer Service Specialist from Antwerpen Hyundai responded on 02/18/2019

Hello Yvette, 

Thank you for your 5 star review. It is great to hear that you received 5 star service during your visit. We appreciate you business and look forward to seeing you at your next service. 

Thank you again, 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai of Catonsville
410-747-3333 ext. 11085