ReScore Reviews™ (61)

ReScore
Overall Rating 3.9672123/5Overall Rating 3.9672123/5Overall Rating 3.9672123/5rating 3.9672123rating 3.9672123
Original
Overall Rating 2.0000008/5Overall Rating 2.0000008/5rating 2.0000008rating 2.0000008rating 2.0000008
89% Would Recommend
100% Business Response
Latest Review about 4 hours ago
James H. on 01/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service is fast and work done properly."
Ben Washington is always attentive to our needs and explains what is found and makes recommendations that make sense.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 01/16/2018
Service Type: Repair
Review Created: 01/23/2018 04:04 AM
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Sheryl A C., Customer Service Specialist at Antwerpen Hyundai responded on 01/23/2018

Hello James, 

Thank you for your 5 star review. It is great to hear that you receive exceptional service from Ben when you come to visit our service department. Please enjoy the rest of your week from Antwerpen Hyundai of Catonsville. 



Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai
410-747-3333 ext. 10039
Michael K. on 01/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service department "
Friendly service- explain all the details and costs before the work is done.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 01/17/2018
Service Type: Repair
Review Created: 01/22/2018 06:03 PM
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Sheryl A C., Customer Service Specialist at Antwerpen Hyundai responded on 01/23/2018

Hello Michael, 

Thank you for your 5 star review. It is great to hear that you received excellent service during your visit to our service department and that the service advisor explained all of the details and costs before the work was done. Please enjoy the rest of your week from Antwerpen Hyundai of Catonsville! 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai
410-747-3333 ext. 10039
Steven D. on 01/22/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly, but Unclear, Communication"
My service rep came out to the waiting area to tell me that my battery may have needed service. He wanted to check to see if it was covered by my service plan. I told him if it was not covered to just skip the battery service. However, after waiting for 40+ minutes, he did not return to tell me if my car was having the battery replaced or not. Fortunately, when my car was ready (with a new battery), I did not have to pay any extra for it. I'm glad Hyundai provides the service plan, but communication for what's being done to my car could be better.
Vehicle: 2017 Hyundai Elantra Gt
Category: Service
Service Date: 01/17/2018
Service Type: Repair
Review Created: 01/22/2018 05:44 PM
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Sheryl A C., Customer Service Specialist at Antwerpen Hyundai responded on 01/23/2018

Hello Steven, 

Thank you for your honest feedback and the 4 star review. Communication is extremely important to us and I do apologize that it was not communicated to you that your battery was covered under your service warranty. We strive to make sure that each customer receives a 5 star experience and I hope that your next visit you will receive a 5 star experience. Please enjoy the rest of your week from Antwerpen Hyundai of Catonsville. 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai
410-747-3333 ext. 10039
Georg B. on 01/21/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"ALL employess were very friendly & helpful to the extend that THEY could !"
All Employees were friendly & helpful to the extend - that they could.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 01/11/2018
Service Type: Maintenance
Review Created: 01/21/2018 06:55 PM
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Sheryl A C., Customer Service Specialist at Antwerpen Hyundai responded on 01/22/2018

Hello Georg, 

Thank you for your 4 star review. It is great to hear that you received great service during your visit to our service department.  Please enjoy the rest of your week from Antwerpen Hyundai of Catonsville!  

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai
410-747-3333 ext. 10039
Verified Customer on 01/19/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service was average "
The place was average. Was a little cold but it was also cold outside.
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 01/12/2018
Service Type: Repair
Review Created: 01/19/2018 05:47 PM
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Sheryl A C., Customer Service Specialist at Antwerpen Hyundai responded on 01/20/2018

Hello, 

Thank you for your 4 star review. Your feedback is very important to us and I do hope that during your next visit it will be a 5 star experience. Please enjoy the rest of your weekend from Antwerpen Hyundai of Catonsville. 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai
410-747-3333 ext. 10039
Verified Customer on 01/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change "
Went in for an oil change. My rep Benjamin was great. He answered all of my questions. The oil change only took 45 minutes from start to finish. Great service all around
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 01/16/2018
Service Type: Maintenance
Review Created: 01/19/2018 01:54 PM
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Sheryl A C., Customer Service Specialist at Antwerpen Hyundai responded on 01/19/2018

Hello, 

Thank you for your 5 star review. It is great to hear that Benjamin took excellent care of you during your visit to our service department and that your service only took 45 minutes. Please enjoy the rest of your week from Antwerpen Hyundai of Catonsville. 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai
410-747-3333 ext. 10039
Verified Customer on 01/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The friendliness and professionalism"
The friendliness and professionalism
Vehicle: 2018 Hyundai Elantra
Category: Service
Service Date: 01/15/2018
Service Type: Repair
Review Created: 01/19/2018 10:16 AM
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Sheryl A C., Customer Service Specialist at Antwerpen Hyundai responded on 01/19/2018

Hello, 

Thank you for your 5 star review. It is great to hear that our service team is friendly and professional towards our customers. Please enjoy the rest of your week from Antwerpen Hyundai of Catonsville. 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai
410-747-3333 ext. 10039
Tiffany S. on 01/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Kept Thier Word"
I was out by 2:30 to get to work in a timely fashion! When your early your on time and when your in time your late! Thanks guy!!!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 01/15/2018
Service Type: Maintenance
Review Created: 01/19/2018 05:11 AM
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Sheryl A C., Customer Service Specialist at Antwerpen Hyundai responded on 01/19/2018

Hello Tiffany, 

Thank you for your 5 star review. It is great to hear that you were in and out in a timely fashion. Please enjoy the rest of your week from Antwerpen Hyundai of Catonsville! 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai
410-747-3333 ext. 10039
Alex D. on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Check engine "
Joe Williams on desk was good and understanding person and had lots of passion
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 01/15/2018
Service Type: Repair
Review Created: 01/18/2018 09:13 PM
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Sheryl A C., Customer Service Specialist at Antwerpen Hyundai responded on 01/19/2018

Hello Alex, 

Thank you for your 5 star review. It is great to hear that Joe took good care of you during your visit to our service department. Please enjoy the rest of your week from Antwerpen Hyundai of Catonsville! 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai
410-747-3333 ext. 10039
Octavia H. on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The Service given to customers is outstanding, Micheal Serrano who was my sales person keeps me abreast of incoming sales, and the service person I have great rapport with Shawn great t guy who treats customers with fairness. "
Great service-team, work gets done on a timely manner.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 12/28/2017
Service Type: Maintenance
Review Created: 01/18/2018 03:46 PM
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Sheryl A C., Customer Service Specialist at Antwerpen Hyundai responded on 01/19/2018

Hello Octavia, 

Thank you for your 5 star review. It is great to hear that you received such a high level of service during and even after your visit to our service department. Please enjoy the rest of your week from Antwerpen Hyundai of Catonsville. 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai
410-747-3333 ext. 10039
Jeffrey M. on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Pleasant experience"
This visit was the best visit to the Antwerpen service center that I've had since I bought the car.
The service representative was efficient and pro-active.
The wait was as expected.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 01/15/2018
Service Type: Repair
Review Created: 01/18/2018 10:36 AM
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Sheryl A C., Customer Service Specialist at Antwerpen Hyundai responded on 01/19/2018

Hello Jeffrey, 

Thank you for your 5 star review. It is great to hear that your recent visit was the best that you have had so far and that your service representative was efficient and pro-active. Please enjoy the rest of your week from Antwerpen Hyundai of Catonsville! 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai
410-747-3333 ext. 10039
Howard H. on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast service"
They took me the day I called, because I thought I had a tire problem. As it was just low pressure, AND they did not charge me. I always get great service from you guys! HHH
Vehicle: 2013 Hyundai Elantra Co
Category: Service
Service Date: 01/11/2018
Service Type: Repair
Review Created: 01/18/2018 06:16 AM
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Sheryl A C., Customer Service Specialist at Antwerpen Hyundai responded on 01/18/2018

Hello Howard, 

Thank you for your 5 star review. It is great to hear that you were scheduled for an appointment the same day and everything was taken care of. Please enjoy the rest of your week from Antwerpen Hyundai of Catonsville. 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai
410-747-3333 ext. 10039
Verified Customer on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They provide a complete overview of what repairs are due for my car."
The personnel are friendly and knowledgeable about my car.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 01/04/2018
Service Type: Maintenance
Review Created: 01/17/2018 10:06 AM
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Sheryl A C., Customer Service Specialist at Antwerpen Hyundai responded on 01/18/2018

Hello, 

Thank you for your 5 star review. It is great to hear that you received 5 star service during your visit to our service department. It is also great to hear that the staff is knowledgeable and friendly as well. Please enjoy the rest of your week from Antwerpen Hyundai of Catonsville. 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai
410-747-3333 ext. 10039
Verified Customer on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service experience"
Things that made me appreciate my service experience at Antwerpen Hyundai were: the personal attention to the work needing to be done, the timeliness of work performed, and the comfort of the waiting area.
Vehicle: 2018 Hyundai Sonata
Category: Service
Service Date: 01/13/2018
Service Type: Maintenance
Review Created: 01/17/2018 09:18 AM
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Sheryl A C., Customer Service Specialist at Antwerpen Hyundai responded on 01/18/2018

Hello, 

Thank you for your 5 star review. It is great to hear that you received 5 star service during your visit to our service department. We strive to make sure that each customer feels important and that the work that needs to be done is completed in a timely manner. Please enjoy the rest of your week from Antwerpen Hyundai of Catonsville. 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai
410-747-3333 ext. 10039
Ruth M. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Antwerpen Hyundai Service Experience"
Service is always a pleasant experience at Antwerpen Hyundai. Service representatives are always thorough and fully explain what will be done during the visit.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 01/11/2018
Service Type: Maintenance
Review Created: 01/17/2018 08:30 AM
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Sheryl A C., Customer Service Specialist at Antwerpen Hyundai responded on 01/18/2018

Hello Ruth, 

Thank you for your 5 star review. It is great to hear that you received 5 star service during your last visit and that the service representatives are always thorough. Please enjoy the rest of your week from Antwerpen Hyundai of Catonsville. 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai
410-747-3333 ext. 10039
Domingo R. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Outstanding Cuatomer Service"
Always excellent customer service.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 01/13/2018
Service Type: Maintenance
Review Created: 01/16/2018 06:06 PM
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Sheryl A C., Customer Service Specialist at Antwerpen Hyundai responded on 01/18/2018

Hello Domingo, 

Thank you for your 5 star review. It is great to hear that you received excellent customer service during your visit to our service center. Please enjoy the rest of your week from Antwerpen Hyundai of Catonsville. 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai
410-747-3333 ext. 10039
Sang M. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Thanks for taking care of my car.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 01/11/2018
Service Type: Maintenance
Review Created: 01/16/2018 04:26 PM
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Sheryl A C., Customer Service Specialist at Antwerpen Hyundai responded on 01/18/2018

Hello Sang, 

Thank you for the 5 star review. It is great to hear that you received excellent service during your visit to our service department. Please enjoy the rest of your week from Antwerpen Hyundai of Catonsville. 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai
410-747-3333 ext. 10039
Verified Customer on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional"
All the employees were professional and work was done in a timely matter
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 01/12/2018
Service Type: Repair
Review Created: 01/16/2018 03:13 PM
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Sheryl A C., Customer Service Specialist at Antwerpen Hyundai responded on 01/18/2018

Hello, 

Thank you for your 5 star review. It is great to hear that you received professional service during your visit and that the work was completed in a timely manner. Please enjoy the rest of your week from Antwerpen Hyundai of Catonsville. 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai
410-747-3333 ext. 10039
Clifton M. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
Good servicw
Vehicle: 2003 Hyundai Santa Fe
Category: Service
Service Date: 01/11/2018
Service Type: Maintenance
Review Created: 01/16/2018 02:16 PM
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Sheryl A C., Customer Service Specialist at Antwerpen Hyundai responded on 01/18/2018

Hello Clifton, 

Thank you for your 5 star review. It is great to hear that you received good service during your visit. Please enjoy the rest of your week from Antwerpen Hyundai of Catonsville. 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai
410-747-3333 ext. 10039
Michelle B. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great job "
Thanks
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 01/12/2018
Service Type: Repair
Review Created: 01/16/2018 02:05 PM
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Sheryl A C., Customer Service Specialist at Antwerpen Hyundai responded on 01/18/2018

Hello Michelle, 

Thank you for your 5 star review. It is great to hear that you received excellent service during your visit to our service department. 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai
410-747-3333 ext. 10039
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