Reviews
CS
Carmen S.
Winchester, VA
2014 Hyundai Santa Fe
Verified
Great place
Everybody there is so nice and professional
Recommended
Scott L., Service Director from Apple Valley Hyundai responded on 07/16/2018
Thank you for taking the survey and for the great comments.
Verified Customer
Front Royal, VA
2011 Hyundai Sonata Hyb
Verified
Friendly
Nice folks
Recommended
Scott L., Service Director from Apple Valley Hyundai responded on 07/14/2018
Thanks for taking the survey.
Thank you,
SL
Sharon L.
Winchester, VA
2018 Hyundai Elantra
Verified
Great Servce
The service department of this dealership is top notch. No complaints whatsoever.
Recommended
Scott L., Service Director from Apple Valley Hyundai responded on 07/14/2018
Thanks so much for the wonderful comments.
Thank you,
SS
Samuel S.
Bunker Hill, WV
2018 Hyundai Sonata
Verified
Samuel shawyer
Didn't have to wait very long and the service manager was very polite!
Recommended
Scott L., Service Director from Apple Valley Hyundai responded on 07/10/2018
Thanks so much for the feedback.
Thank you,
GC
Gerry C.
Charles Town, WV
2014 Hyundai Elantra Gt
Verified
All around good service
Had a little anger which helped out a lot. Was not in a hurry and when my scheduled conflicts cited with pick up, they made arrangements for me telephonically so I could pick my car up after hours. Never had an issue. Awesome
Recommended
Scott L., Service Director from Apple Valley Hyundai responded on 07/10/2018
Thanks for the input and allowing us to handle your service needs.
Thank you,
KT
Kathy T.
Winchester, VA
2018 Hyundai Elantra
Verified
Service Dept
I had a Hyundai Accent in 2003, I always told everybody how good the service dept was and I was very pleased when I took my 2018 Elantra for an oil change to see Mark was still there and still just as friendly.
Recommended
Scott L., Service Director from Apple Valley Hyundai responded on 07/09/2018
Thanks so much for trusting in our Service Department.
Thank you,
DS
Dinah S.
Stephenson, VA
2018 Hyundai Elantra
Verified
Oil Change
Taken at specified appointment time and work was completed appropriately and timely. Very friendly staff.
Recommended
Scott L., Service Director from Apple Valley Hyundai responded on 07/09/2018
Thank you for taking the time to survey our dealership.
Thank you,
CS
Charles S.
Stephens City, VA
2015 Hyundai Sonata
Verified
Chuuui
Good
Recommended
Scott L., Service Director from Apple Valley Hyundai responded on 07/09/2018
We appreciate the feedback but we do strive to be a 5 star dealer so if there is anything we can do better please let us know.
Thank you,
KB
Kenneth B.
Winchester, VA
2012 Hyundai Sonata
Verified
Very friendly person with friendly suggestions when repairs/replacement is necessary.
Repairs were needed and service personal suggested several options. No pressure on me to select any one item.
Recommended
Scott L., Service Director from Apple Valley Hyundai responded on 07/09/2018
We appreciate your dedication to our Dealership.
Thank you,
LZ
Leigh Z.
Bunker Hill, WV
2018 Hyundai Elantra Gt
Verified
Trustworthy Service Department
Scott was very nice. Very happy with my service visit!
Recommended
Scott L., Service Director from Apple Valley Hyundai responded on 07/06/2018
Thank you for taking the survey and great comments.
Thank you,
JW
James W.
Purcellville, VA
2013 Hyundai Elantra Gt
Verified
Awesome service.
I'm glad the techs take the time to answer my questions and really keep the attention to the customer in their service.
Recommended
Scott L., Service Director from Apple Valley Hyundai responded on 07/05/2018
Thank you for taking the time to survey our dealership.
Thank you,
RD
Robert D.
Ranson, WV
D. Brown.
This young man was amazing. He walked me through every part of the process!!! And listened to every concern and question and answered them clearly,and calm all my concerns. I would recommend him to all my friends. Thanks again for the wonderful experience. D. Sir you will see me and my family again...
Recommended
Scott L., Service Director from Apple Valley Hyundai responded on 07/05/2018
Thank you for the nice comments. We do appreciate your feedback.
Thank you,
AA
Anna A.
Basye, VA
2018 Hyundai Elantra
Verified
Unacceptable, unprofessional service!
All I’ll say is if you take your vehicle here and they need to rotate tires or do anything with tires, BE SURE you check your rims before leaving the dealership! They damaged mine during a simple rotation, never said one word to me. After going back and forth with Scott, they finally “fixed them”, but they’re not fixed. Scott, who is suppose to be the manager, was no where to be found to let him know they weren’t fixed properly, and I haven’t heard from him. I will also advise you, if you do have a complaint with service, don’t bring it to Scotts attention, go higher up to get your complaint resolved.
Scott L., Service Director from Apple Valley Hyundai responded on 07/02/2018
I am sorry that I was not available when you arrived. On rare occasions I had the opportunity to take a break and have lunch at or around 2:30 -3:30. I looked at the wheels with the repair company and thought they were fine. You told the writer that you would not be returning. If thr=ere is an issue with the repair I would be happy to look at that. You can take a picture and email it if that works better for you to slarrick@drivemiller.com.
The repair cost us $200.00 so if it is not right we will have the company make it right.
Thank you,
Scott Larrick
RC
Richard C.
Winchester, VA
2009 Hyundai Azera
Verified
Workers
The service people are very friendly, courteous and professional.
Recommended
Scott L., Service Director from Apple Valley Hyundai responded on 06/28/2018
Thank you so much for the input.
Thank you,
IK
Ida K.
Hobe Sound, FL
2017 Hyundai Tucson
Verified
Great service
Everyone is very accommodating and pleasant.The service is always done in a timely manner.
Recommended
Scott L., Service Director from Apple Valley Hyundai responded on 06/28/2018
Thank you for the great feedback and we will se you on the next visit.
Thank you,
JE
Jeanette E.
Cross Junction, VA
2014 Hyundai Elantra
Verified
Great Service
friendly service, great knowledge of needs of the car.
Recommended
Scott L., Service Director from Apple Valley Hyundai responded on 06/28/2018
We appreciate the feedback.
Thank you,
Verified Customer
Capon Bridge, WV
2016 Hyundai Santa Fe S
Verified
Fast service and great people
We have had our Santa Fe serviced at this dealer since buying it new in 2016. They always get the car in on time, are very cordial, and the service is completed quickly. No problems at all.
Recommended
Scott L., Service Director from Apple Valley Hyundai responded on 06/28/2018
Thank you and we appreciate you allowing us to service your needs.
Thank you,
PR
Pamela R.
Winchester, VA
2009 Hyundai Elantra
Verified
Service
Good service and went good.
Recommended
Scott L., Service Director from Apple Valley Hyundai responded on 06/26/2018
Thanks so much for the comments.
Thank you,
LG
Lisa G.
Gerrardstown, WV
2016 Hyundai Tucson
Verified
Friendly service
Purchased my 2016 Hyundai Tucson from Apple Valley. Have had it back a few times for service and warranty work. Even though it took almost 2 weeks to get an appointment ( not so good) the people are always so friendly and get the work done right. Because I purchased my car here I was given a loaner car which makes it easier to bring my vehicle in for service since I live so far away. Every issue addressed and even took care of a recall I did not know I had on my car.
Recommended
Scott L., Service Director from Apple Valley Hyundai responded on 06/26/2018
Thank you for the feedback and great score. Yeah we certainly need a bigger facility.
Thank you,
SL
Susan L.
Winchester, VA
2015 Hyundai Sonata
Verified
Prompt and reliable service
Always just what you need, not what you don't, always on time and friendly. Excellent place to service your Hyundai or any car!
Recommended
Scott L., Service Director from Apple Valley Hyundai responded on 06/25/2018
We appreciate your dedication to our service department.
Thank you,