Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

733 Reviews

ReScore Reviews™ (17)

ReScore
Overall Rating 4.3529418/5Overall Rating 4.3529418/5Overall Rating 4.3529418/5Overall Rating 4.3529418/5rating 4.3529418
Original
Overall Rating 2.35294/5Overall Rating 2.35294/5rating 2.35294rating 2.35294rating 2.35294
98% Would Recommend
100% Business Response
Latest Review about 4 hours ago

Reviews


SS
Stanley S.
Stephens City, VA
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Great
This is my second sonata and I would not hesitate to go purchase another one. The service department is the best.

LM
Larry M.
Hedgesville, WV
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Quick courteous service
Took my 20115 Hyundai for 60,000 mile service. Was given a car so that I could shop while the car was being serviced. car was finished when I returned from shopping. Personnel were professional and courteous.

Anonymous avatar
Verified Customer
Winchester, VA
2014 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Great Customer Service Dept.
Friendly, professional and quick!
Scott L., Service Director from Apple Valley Hyundai

Thank you!!!!!

Scott Larrick

PD
Patricia D.
Winchester, VA
2015 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
LED
I have no complaints about the service I receive from Apple Valley. My only complaint was the price of the headlight bulb I had replaced. I think the price was rediculous for something that lasted less than 3 years!
Scott L., Service Director from Apple Valley Hyundai

Thanks so much for the survey.

Thank you,

Scott Larrick

JP
Joan P.
Woodstock, VA
2017 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Excellent Service as always
They did it on time, took the time that they told me it will take.
It was an inconvenience with scheduling but nothing too bad, they actually resolved for me.
Scott L., Service Director from Apple Valley Hyundai

Thank you for the great comments.

Thank you,

Scott Larrick

RS
Robert S.
Berryville, VA
2016 Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/13/2018 Category: Service
Service Staff is Great, Needs New Facility
The staff were friendly and helpful as always. It would be nice if they could get a new updated facility with larger garage as well as customer lounge area.
Scott L., Service Director from Apple Valley Hyundai

Thank you for giving us a 4 out of 5 on the survey and know that service does its best with what we are given to work with. Please know that we strive to give 5 star service . Hopefully your next visit will be a better one.

Thank you,

Scott Larrick

JW
Joan W.
Berkeley Springs, WV
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Great job
Always professional service and good advice given at Apple Valley Hyundai
Scott L., Service Director from Apple Valley Hyundai

Thank you for taking the survey.

Thank you,

Scott Larrick

SD
Samuel D.
Lake Frederick, VA
2018 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
excellent service
excellent service
Scott L., Service Director from Apple Valley Hyundai

Thanks so much. We appreciate your dedication.

Thank you,

Scott Larrick

BM
Barry M.
White Post, VA
2017 Hyundai Santa Fe
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/08/2018 Category: Service
People 👍
They knew the greatest with what they have and which again means they need more room to do the work
Scott L., Service Director from Apple Valley Hyundai

Thank you for giving us a 4 out of 5 on the survey. We really work hard to be 5 star. Hope the next visit is a better one.

Thank you,

Scott Larrick

AM
Arthur M.
Winchester, VA
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Apple Valley Hyundai
People are friendly, honest and do excellent work.
Scott L., Service Director from Apple Valley Hyundai

Thanks so much for the comments.

Thank you,

Scott Larrick

RC
Robert C.
Woodstock, VA
2017 Hyundai Ioniq Hybr
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2018 Category: Service
4-30-18
Great
Scott L., Service Director from Apple Valley Hyundai

We appreciate the survey. See you soon.

Thank you,

Scott Larrick

RJ
Robert J.
Stephens City, VA
2017 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Great service department
Always great service done in a timely manner. Mark Rodeffer is friendly and courteous to work with. Love having my Hyundai serviced here.
Scott L., Service Director from Apple Valley Hyundai

Thank you for the great comments.

Thank you,

Scott Larrick

JC
Jefferson C.
Martinsburg, WV
2015 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
My April 27 sevice
All I can say is that Scott is an outstanding service rep for Apple Valley Hyundai!!!!
Scott L., Service Director from Apple Valley Hyundai

Thank you for the great comments sir.

Thank you,

Scott Larrick

DT
Daronda T.
Star Tannery, VA
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018 Category: Service
Exceeded Expectations
The salesman, UK, his direct manager, and the financial person Liza?, and the worker bees in the garage area did an exceptional job. It was a truly traumatic day for me. UK and Hyundai made it work. Thanks to all! Dear UK had to hear me blather on and he deserves the greatest credit.
Scott L., Service Director from Apple Valley Hyundai

Thank you for taking the time to survey us.

Thank you,

Scott Larrick

MK
Marilyn K.
Hedgesville, WV
2018 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018 Category: Service
Prompt friendly service!
This was my first service here, a simple oil chajnge. No wait to get in and the service was done quickly!
Scott L., Service Director from Apple Valley Hyundai

We appreciate you giving us a try and hope to see you on the next visit.

Thank you,

Scott Larrick

LS
Linda S.
Gore, VA
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2018 Category: Service
Wonderful service
Your service department is excellent and the reason we returned and bought our second Hyundai from this dealer.
Scott L., Service Director from Apple Valley Hyundai

We appreciate your dedication tou our Service Department.

Thank you,

Scott Larrick

Anonymous avatar
Verified Customer
Stephens City, VA
2014 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2018 Category: Service
Great service
Great service in friendly and caring environment. Always discuss service with customer. On-time service.
Scott L., Service Director from Apple Valley Hyundai

Thank you for filling out the survey.

Thank you,

Scott Larrick

Anonymous avatar
Verified Customer
Cross Junction, VA
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2018 Category: Service
Great people
Service department as usually are wonderful.
Scott L., Service Director from Apple Valley Hyundai

Thank you so much.

Thank you,

Scott Larrick

Anonymous avatar
Verified Customer
Keyser, WV
2014 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018 Category: Service
Service
Dealt with the service department. They were great and treated us very well.
Scott L., Service Director from Apple Valley Hyundai

We appreciate the comments.

Thank you,

Scott Larrick

MH
Marilyn H.
Manassas, VA
2014 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018 Category: Service
Excellent
The service was excellent and accomplished in very speedy manner.
Scott L., Service Director from Apple Valley Hyundai

Thanks for taking the survey and great score.

Thank you,

Scott Larrick