CMA's Hyundai of Winchester is located in Winchester, VA. Call us or visit our website to schedule your next service appointment! CMA's Hyundai of Winchester is located in Winchester, VA. Call us or visit our website to schedule your next service appointment!
My car went in for a 45 minute diagnostic appointment and left with an onslaught of unrelated new issues. There was a computer update performed while my car was there for the diagnostic appointment and I immediately thought it may be related to the computer update because all of the issues seemed computerized (dashboard lights, electronic locks no longer working, no blinkers, warning alarms ringing). I wasn't initially upset because I figured any company would make that right for you. Wrong, not CMA. First, Jason McDevitt asked me multiple times if I was "sure" it wasn't happening before... lol yes very sure alarms werent loudly banging in my ears non stop and that my doors locked and blinkers worked but thanks. Then, Jason took a quick look under the hood and said since he saw some aftermarket parts (I had previously hit an animal and had body work done) that the previous body work was definitely the issue here. Sounded ridiculous to me but to cover all my bases I took my car back to the body shop. The body shop immediately said it sounded like a computer update issue but offered to take the car in and make sure it had nothing to do with my body work... spoiler alert, it didn't. Then I had a consult with another mechanic who told me it seemed like an issue with the computer update and that I needed to go to a Hyundai dealership. I called many times before even being able to speak to anyone at CMA's Hyundai and when I finally got a call back I was told I would have to set up a diagnostic appointment, costing $150 and their next available appointment was May 30th... this was on 4/28 so more than a month out. When I wasn't happy with the situation or their offer to charge full price and schedule me a month out I was told I am argumentative. I told them it is customer service 101 to write off the $150 and get me back in quickly, since these issues happened AT MY DIAGNOSTIC APPOINTMENT W THEM. They disagreed and told me they "don't work for free" and wouldn't do a no cost exam. At this point the obvious choice was to go to another Hyundai dealership. I called the awesome people at Brown's Hyundai in Leesburg, Carlos got me in the NEXT BUSINESS DAY AND WROTE OFF THE EXAM FEE!!!!! As a total stranger with zero responsibility to me Carlos at Brown's gave me everything I ever asked of CMA's. Then, the best part, when I took it into Brown's they quickly saw that CMA's had botched my computer upgrade, the computer upgrade they ran at CMA's crashed and no one ever did anything about it or reran it, they just gave it back to me with a crashed computer system. Brown's in Leesburg fixed the issue super fast and at no charge. I will never waste my time, energy, and money at CMA's again. Oh and the icing on the cake??? CMA's had quoted me $1,000 for the issue I was originally coming in for, Brown's gave me a new quote of $600 for the exact same work and now I am scheduled to get that work done in the next few days. CMA cost themselves $1,000 (as I was planning on getting repairs done there before this) and this review will probably cost them at least one $150 exam, which is all I ever wanted them to do. Ya played yaselves, CMA.