Bought a king plush mattress from the Mentor Ohio store to replace a mattress that I had previously bought from them years before. My old one was a plush and really comfortable but was breaking down due to age. The bed we chose was checked out in two different stores and it was a Beautyrest Carbon Lux Plush. It was comfortable as my old plush was. When they delivered it, it was a hard brick and caused pain. I was told in the store they could do nothing but call corporate maybe they could help. I was told to wait 30 days give it a chance which I did. Not only was the mattress hard it was inconsistent on it's feel, also the sides sank in certain spots and did not give support. When their first tech did not give them what they wanted they sent out another one which was only checking for body impressions. I kept telling them that was not the problem and I did not have it long enough to do that. Even though I tried to tell them what the real problem was I was told there was nothing they could do. They don't back their products and will blow you off and ignore your concerns and only do what will benefit them. I spent over 2 grand for something I could not sleep on without pain. I wound up having to spend more for a mattress topper which is a medium firm topper. This topper is more comfortable than the hard mattress that I got. DO NOT PURCHASE FROM THIS STORE! I REPEAT DO NOT PURCHASE ANYTHING FROM THIS STORE! Check out their reviews on not just their mattresses but all other products. I see a lot of dissatisfied customers and many different products! Do not purchase from them without getting a written guarantee. I should of bought on Beautyrest site and then I would of had a 100 trial period that is not guaranteed in the Ashley Store! We wanted to purchase in our home state and help someone get credit for the sale. Wrong move on our part since they do not care about their customers only making money no matter what!
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
