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Masterworks Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(953 Reviews)
93
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
4
Total ReScores
5.0
ReScore Average
93
Net Promoter Score ®

Business Details

About

Honest. Reliable. Customer-Focused.
A no-pressure, friendly Cleveland auto shop that will treat you like royalty.
Honest. Reliable. Customer-Focused.
A no-pressure, friendly Cleveland auto shop that will treat you like royalty.

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(216) 321-3134

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 4:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1789 S Taylor Rd Cleveland Heights, OH 44118

Affiliations

ASE
Masterworks Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(953 Reviews)

JM
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Jan M.
South Euclid, OH
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/07/2025
verified customerVerified Customer
10
Service was fine, but wait time rather long. Would like transport service (but know you won't do it)
The place was extremely busy, and my 8am appointment meant nothing. I got the car back about 4. If it is IN at 8, it should be ready earlier. However, service itself is fine.

DW
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Doug W.
Cleveland, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2025
verified customerVerified Customer
8
Quick and easy
On time with my request for service

LS
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Laurei S.
Beachwood, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2025
verified customerVerified Customer
10
No waiting. Efficiency and courtesy.
Excellent professional service. Facility immaculate.

DW
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Dena W.
Cleveland, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2025
verified customerVerified Customer
10
Fast service
Quick and fast service

YS
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Yehuda S.
Cleveland, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
10
diagnostic
Friendly and knowledgeable. Very competent!

Verified Customer
Rock Creek, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
9
Subaru Legacy Transmission work
Very knowledgeable and experienced techs.

RJ
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Ron J.
Cleveland, OH
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/16/2025
verified customerVerified Customer
0
Expected better
Came in for a braking issue, left with new brakes which cost significantly more than any other brake job I've paid for. Worst of all, still experiencing the same issue I came in with. Have decided for myself they're not worth the cost. Just average service all around - poor pictures of the problem, diagnostic fee was not removed on final bill plus extra shop charges, poor communication about how long the job would take (just tell me straight). They do work hard though, got the job done inside of two days. I guess when you're as busy as they are, you don't have to satisfy everybody. If you going for a E-Check, just DIY at one of the self-service kiosks, super easy.

YC
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YEHUDA C.
University Heights, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2025
verified customerVerified Customer
10
It’s always Great! Professional, top experts, clean work, timely, and MUCH MORE!
It’s always Great! Professional, top experts, clean work, timely, and MUCH MORE!

RA
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Rayshawn A.
Cleveland, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2025
10
Top Tier Five Star Service
Master Works is a Blessing in disguise. I came back to them after being steered to strictly having work done at the dealership. After being bullied at said dealership, and then finding out I would be charged for a repair I didn't even need, I will stay with Master Works, and bring my friends and family with me. The customer service was far more superior than what I've ever experienced at the dealership!

LW
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Laura W.
Cleveland, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/03/2025
verified customerVerified Customer
0
Never Hoing Back
Extremely poor service. Made to wait two days and was expected to wait over a weekend for an estimate, where I learned car was never even looked at.
Did not fix tire and engine lights.
Offered to fix free of charge when a loaner was available. That was over a month ago.

SN
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Sam N.
Cleveland, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2025
10
Sam N
As always great service!

SN
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SHMULY N.
South Euclid, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2025
verified customerVerified Customer
10
Sam N
As always, great service from Steve and the team.!

Verified Customer
Cleveland, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2025
verified customerVerified Customer
10
e-check
Quick, professional, polite. You make it so easy. Thank you.

JT
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James T.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2025
verified customerVerified Customer
10
excellent service
Jason and Steve are terrific to work with.

AN
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Angelo N.
Cleveland, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
10
Great service
Free inspection performed. Only major issue found was worn tie rods. Will return next week for replacement under warranty.
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