Honest. Reliable. Customer-Focused.
A no-pressure, friendly Cleveland auto shop that will treat you like royalty.Honest. Reliable. Customer-Focused.
A no-pressure, friendly Cleveland auto shop that will treat you like royalty.
Service was fine, but wait time rather long. Would like transport service (but know you won't do it)
The place was extremely busy, and my 8am appointment meant nothing. I got the car back about 4. If it is IN at 8, it should be ready earlier. However, service itself is fine.
Came in for a braking issue, left with new brakes which cost significantly more than any other brake job I've paid for. Worst of all, still experiencing the same issue I came in with. Have decided for myself they're not worth the cost. Just average service all around - poor pictures of the problem, diagnostic fee was not removed on final bill plus extra shop charges, poor communication about how long the job would take (just tell me straight). They do work hard though, got the job done inside of two days. I guess when you're as busy as they are, you don't have to satisfy everybody. If you going for a E-Check, just DIY at one of the self-service kiosks, super easy.
It’s always Great! Professional, top experts, clean work, timely, and MUCH MORE!
It’s always Great! Professional, top experts, clean work, timely, and MUCH MORE!
RA
Rayshawn A.
Cleveland, OH
06/11/2025
10
Top Tier Five Star Service
Master Works is a Blessing in disguise. I came back to them after being steered to strictly having work done at the dealership. After being bullied at said dealership, and then finding out I would be charged for a repair I didn't even need, I will stay with Master Works, and bring my friends and family with me. The customer service was far more superior than what I've ever experienced at the dealership!
Extremely poor service. Made to wait two days and was expected to wait over a weekend for an estimate, where I learned car was never even looked at.
Did not fix tire and engine lights.
Offered to fix free of charge when a loaner was available. That was over a month ago.
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