Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

960 Reviews

99% Would Recommend
Latest Review 8 days ago

Reviews


DL
Darold L.
Diamond Bar, CA
Toyota Tundra 4WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Darold said this business has taken care of his vehicles for the last 25 years and the service is always good.
This review was collected via phone interview by Customer Research Inc.

ET
Edward T.
Chino, CA
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019 Category: Service
Edward said the business got to his vehicle right away for service.
This review was collected via phone interview by Customer Research Inc.

CR
Carter R.
Covina, CA
Lexus SC 300 Luxury Sport Cpe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/12/2018 Category: Service
Carter said the service was very good and the staff is great.
This review was collected via phone interview by Customer Research Inc.

MH
Mario H.
San Dimas, CA
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Mario said that the business took care of him.
This review was collected via phone interview by Customer Research Inc.
Steve H. from Associated Automotive Service responded on 12/06/2018

Thank you Mario, appreciate your long time relationship with us. Best to you & your family through the holidays, Steve


JB
John B.
San Dimas, CA
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
John said they do a great job.
This review was collected via phone interview by Customer Research Inc.
Steve H. from Associated Automotive Service responded on 12/06/2018

Thank you John. appreciate your continued loyalty over the years. Merry Christmas to you & your family. Steve


DW
Denise W.
Covina, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2018
Confidence in Service
As always, appreciate the trusted advice and service to my car.

JH
Jim H.
Rialto, CA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Jim said the business did very well. He was very pleased, he has dealt with them for many years and they have always been great. He really enjoys going there, the business is always there to help him even in an emergency situation. They are able to fit him right in. Steve is great and so are the other employees
This review was collected via phone interview by Customer Research Inc.

MP
Migual P.
Covina, CA
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Migual said the staff at this business did a really good job with his vehicle and the service was good.
This review was collected via phone interview by Customer Research Inc.

KR
Kevin R.
Azusa, CA
Chevrolet Tracker
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/06/2018 Category: Service
Kevin said he was well pleased with business.
This review was collected via phone interview by Customer Research Inc.

MG
Mireya G.
Covina, CA
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018
Satisfied Customer
This is my second auto repair at this shop. So far, I am satisfied with everyone’s thorough and professional expertise.
I especially appreciate their patience to hear me out, as I asked questions regarding repairs.
I will definitely continue to have my vehicle serviced at Associated Automotive Services.

DD
Don D.
West Covina, CA
Plymouth Fury
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2018
they care!
Nice people, quality work.

WO
Wendl O.
Covina, CA
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018
Great work at reasonal cost.
They get what needs to be done quickly, leave your car clean and give you a 10% discount if you are a AAA member.

AF
Arthur F.
Covina, CA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
Arthur said the business provides fast and very professional service
This review was collected via phone interview by Customer Research Inc.

UA
Utsav A.
San Dimas, CA
Nissan Frontier 2WD
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/31/2018 Category: Service
Ustav said he was not satisfied with the customer service. He said he has initially taken his vehicle in because he did not pass the smog the first go round so he came in but he didn't know what to do. The staff acted nice at first so he left the vehicle in their care because the quote he was given was good as well. He said the following day they said they didn't know the status of the vehicle and that they provided another quote and the price jumped higher. He stated when he inquired about the price jump they said the previous problem wasn't the main problem and they started being disingenuous to him making him feel like his integrity as a customer was being questioned. He said he got the supervisor involved and the next day he gets a call saying they are going to help pass the smog, but the price that was increased they were going to have to add more to it. Which he said they didn't explain to him as to why they were increasing it. He stated he felt uncomfortable and uneasy with them working on his vehicle any further. So he then stated he took to the vehicle to another facility and found that they were trying to charge him double the asking price for the repairs and smog testing. He stated he will never be taking any of his vehicles again to this business and would advise others not to as well.
This review was collected via phone interview by Customer Research Inc.

SS
Sue S.
Arcadia, CA
GMC Acadia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Sue said the business was pleasant and ethnical and they were quick.
This review was collected via phone interview by Customer Research Inc.

BD
Brad D.
Covina, CA
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Brad said he has used business for years and they are good.
This review was collected via phone interview by Customer Research Inc.

JC
Joselito C.
Covina, CA
Nissan Frontier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Joselito said the business was good and they are nice and very professional. He highly recommends this business for everything they do. They give him a 50 percent discount for being a loyal customer.
This review was collected via phone interview by Customer Research Inc.

HM
Haley M.
Hesperia, CA
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018
Very Professional Shop
Honest and Friendly staff. Very clean shop.

MI
Maria I.
Covina, CA
Buick Park Avenue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Maria said the business did a good job. They are very polite and friendly. They take the time to check the problem and resolve it.
This review was collected via phone interview by Customer Research Inc.

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Wendy H.
Azusa, CA
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Wendy said the business always makes her feel comfortable and she can sit and wait for vehicle and see her vehicle getting worked on.
This review was collected via phone interview by Customer Research Inc.