We appreciate your feedback and understand how frustrating it can be when communication misses the mark. An efficient shop is a happy shop, and we certainly don’t want our customers feeling like they’re left in the dark. Our team is dedicated to improving, and your insights will help us get there. We’re on a mission to turn things around and create a more engaging experience—because everyone deserves to feel valued when they drive through our doors. Thank you for bringing this to our attention.