Audi San Juan


Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

199 Reviews

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94% Would Recommend
Latest Review 3 months ago

Paloma C. on 11/30/2017
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"Worst Customer Service"
If you are considering buying a car from Audi San Juan, I would advise you reconsider and purchase your vehicle at another Audi dealership.

Up until the time of purchase, the customer service was excellent. After signing, I received probably the worst customer service I’ve had to date.

- The day I went to pick up my car I was told it would be ready by a certain time. I arrived promptly at that time, and my sales associate was gone. I waited for 45 minutes before someone finally assisted me.
- The car tucked in a corner of the lot, not presented in glass doors as promised.
- The car had 1/4 tank of gas, not full as promised.
- The car was dirty! I traded in my car and had to wait 4 days for it to be fully detailed and the trunk was full of dirt.
- The loaner car they gave me was an upgraded version of my car, and my sales associated admitted prior that it was a mistake and would leave me resenting not buying the newer more decked-out model (which it did). I expressed interest in upgrading and was not helped until much later.
- My sales associate told me I would not be charged for the gas I used on the loaner since I traded in my car with a full tank and sure enough, was charged a couple of days later.
- There was a dent in the hood of the car!! They said they would “fix” and they did so by merely painting over it.

I regret giving my money to this facility. I feel cheated and under-respected. If I could do it over again, I would not buy from Audi San Juan.
Service Date: 11/13/2017
Review Created: 11/30/2017 06:39 PM
Paloma C. on 11/30/2017
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"Worst Experience Buying a New Car"
If you are considering buying a car from Audi San Juan, I would advise you reconsider and purchase your vehicle at another Audi dealership.

Up until the time of purchase, the customer service was excellent. After signing, I received probably the worst customer service I’ve had to date.

- The day I went to pick up my car I was told it would be ready by a certain time. I arrived promptly at that time, and my sales associate was gone. I waited for 45 minutes before someone finally assisted me.
- The car tucked in a corner of the lot, not presented in glass doors as promised.
- The car had 1/4 tank of gas, not full as promised.
- The car was dirty! I traded in my car and had to wait 4 days for it to be fully detailed and the trunk was full of dirt.
- The loaner car they gave me was an upgraded version of my car, and my sales associated admitted prior that it was a mistake and would leave me resenting not buying the newer more decked-out model (which it did). I expressed interest in upgrading and was not assisted.
- My sales associate told me I would not be charged for the gas I used on the loaner since I traded in my car with a full tank and I was charged.
- There was a dent in the hood of the car!! They said they would “fix” and they did so by merely painting over it.

I regret giving my money to this facility. I feel cheated and under-respected. If I could do it over again, I would not buy from Audi San Juan.
Service Date: 11/13/2017
Review Created: 11/30/2017 06:36 PM
Crissy Ann C. on 01/06/2015
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"Best Customer Service!!!"
I bought my car from Audi San Juan. I sent my Uncle to go look at the car, since I live 1100 miles away. They were great! Best Service from the salesman, to the managers to getting Tags for me out of state. They Went Above & Beyond!!!
Vehicle: NISSAN JUKE
Category: Service
Service Date: 11/26/2014
Review Created: 01/06/2015 09:26 PM
Jenny D. on 12/30/2014
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"Professionalism, showroom is very pleasant to be in."
5 star
Vehicle: AUDI Q7
Category: Sales
Sales Date: 12/06/2014
Review Created: 12/30/2014 03:43 PM
Veronica Margot E. on 12/25/2014
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"Highly Recommend"
Loved my experience. Great job Audio San Juan. Edward Escamilla is a great salesman
Vehicle: NISSAN SENTRA
Category: Sales
Sales Date: 12/08/2014
Review Created: 12/25/2014 05:33 PM
Veronica Margot E. on 12/25/2014
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"Highly Recommend"
My purchase with Audio San Juan was great. The transaction was smooth and Hugo in finance was very polite and informative. My salesman Edward Escamilla was great.
Vehicle: NISSAN SENTRA
Category: Service
Service Date: 12/09/2014
Review Created: 12/25/2014 05:32 PM
Carlos M G. on 12/23/2014
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"Great service "
Edwardo,our salesman, was great. Everyone was very friendly. We also loved the complimentary coffe
Vehicle: AUDI A320T
Category: Service
Service Date: 12/09/2014
Review Created: 12/23/2014 06:21 PM
Jose Luis F. on 12/19/2014
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"Very Professional. "
Very Professional People.
Vehicle: AUDI Q3 2.0T QUATTRO
Category: Service
Service Date: 12/04/2014
Review Created: 12/19/2014 09:42 AM
Mary Ann S. on 12/17/2014
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"Great customer service"
Love this place! Great customer service!
Vehicle: AUDI A4
Category: Service
Service Date: 11/24/2014
Review Created: 12/17/2014 07:01 PM
Arturo Enrique M. on 12/15/2014
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"Great personal "
I live that they did not try to offer me less than what my truck was worth. Strait to its far price and got things rolling smooth
Vehicle: CHEVROLET TAHOE
Category: Sales
Sales Date: 11/26/2014
Review Created: 12/15/2014 05:33 PM
Amanda G. on 12/13/2014
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"Audi San Juan"
We've never had any issues when we take our vehicle to get serviced or have a windshield/ tire replaced. From the minute we call in to shcedule our appointment to the second our car is ready, it's always professional and to some extent a warm family feeling. Connys is usually the one to handle all our needs and goes above and beyond! The whole service team at Audi has been great to us as I'm sure to all Audi clients.
Vehicle: AUDI Q5
Category: Service
Service Date: 11/29/2014
Review Created: 12/13/2014 09:28 AM
Carlos Ivan S. on 12/12/2014
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"Excellent customer service"
The experience at Audi is unique will recommend to others
Vehicle: AUDI Q7
Category: Sales
Sales Date: 11/28/2014
Review Created: 12/12/2014 06:27 AM
Yolanda G. on 12/12/2014
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"Superb service"
Grate service, never have a complaint
Vehicle: AUDI Q5
Category: Service
Service Date: 11/28/2014
Review Created: 12/12/2014 04:45 AM
Deside Gonzalez L. on 12/11/2014
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"Everyone was so nice, helpful and answered all my questions. "
5/5 stars.
Vehicle: AUDI Q5
Category: Service
Service Date: 11/26/2014
Review Created: 12/11/2014 06:45 PM
Everica R. on 12/11/2014
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"Maintenance "
Very satisfied, as always, with the service and nice people.
Vehicle: AUDI Q5
Category: Service
Service Date: 11/25/2014
Review Created: 12/11/2014 05:02 AM
Amir Y. on 12/10/2014
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"service "
great service, attention to detail and commitment to quality
Vehicle: AUDI A6
Category: Service
Service Date: 11/26/2014
Review Created: 12/10/2014 06:07 AM
Noemi C. on 12/09/2014
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"Great Service!"
Everything is always perfect!! Thank you!!
Vehicle: AUDI A420T
Category: Service
Service Date: 11/12/2014
Review Created: 12/09/2014 10:56 AM
Armengol C. on 12/05/2014
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Product"
Received to many wrong answers
Vehicle: AUDI Q5
Category: Service
Service Date: 11/19/2014
Review Created: 12/05/2014 01:45 PM
Jorge S. on 12/05/2014
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"Fast service"
Ver y good
Vehicle: AUDI A320T
Category: Service
Service Date: 11/21/2014
Review Created: 12/05/2014 10:03 AM
Ruben R. on 12/02/2014
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"Excellent sales experience"
First Audi purchase and my experience was better than excellent. My new A6 TDI has been a pleasure to drive. Overall experience from beginning to end was stellar. I would highly recommend Audi San Juan.
Vehicle: AUDI A6
Category: Service
Service Date: 10/30/2014
Review Created: 12/02/2014 11:43 PM
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