Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

100 Reviews

99% Would Recommend
86% Business Response
Latest Review 2 days ago

Reviews


LS
LORI S.
San Diego, CA
Nissan Rogue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018
Great service
I can trust my car is repaired right and that they don’t do unnecessary work. I’ve gone to Auto Clinic and their previous location on Governor since 2010.

Verified Customer
Lakeside, CA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018
Thank you!
Thanks for the $100 discount and for fixing my car!

EJ
Emran J.
California
Audi A8
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
Emran said the business has good customer service.
This review was collected via phone interview by Customer Research Inc.

JM
Johnatan M.
San Diego, CA
Mazda Mazda3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018
Fair and fast
I made an appointment for an oil change and to fix a headlight. It was all done quickly at a very reasonable price and I was on my way. I could not be more pleased.

SS
Stacey S.
San Diego, CA
Chevrolet Corvette
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Stacey said he has been using this business for years. He always gets a fair deal and quick service.
This review was collected via phone interview by Customer Research Inc.

JD
Jordan/Margo D.
San Diego, CA
Nissan Maxima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2018
Excellent Service
I am always nervous about gettinf ripped off by mechanics and auto shops. NOT here. They are honest and sincere and they care about their clients. My days of looking for an honest auto shop are over. Will never go anywhere else again. Highly recommend.
Armon and t., Owner from Auto Clinic responded on 09/03/2018

Margo, I sincerely appreciate your review. This is absolutely our goal. To develop honest relationships treating people with respect; and this is exactly why we stay in business. The customer is treated right and we really care. The big names and dealerships always treated me (Pam) like a number. Auto Clinic will never do that! 

Armon and Pam
and the Auto Clinic Family

(858) 450-1818

Verified Customer
San Diego, CA
Ford Escape
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/01/2018
Quick, Convenient, but Not Worth
I have come to Auto Clinic for three separate repairs: oil change, strange clicking noise during turns, and a stalled air compressor. Each time that I went in, the repairs should have been straight forward and to the point, but Armon was quick to "suggest" further repairs that were not necessarily the issue. Basically, it felt that took advantage of my lack of knowledge of auto mechanics, so he came off as rather condescending. I felt that he was treating me like a child and was doing what he could to shove repairs down my throat by trying to scare me into a repair. Even though the repairs that he did do were rather professional and were overall well-done, I do not think that it is worth the patronizing approach. I do not appreciate this kind of customer service.
Armon and t., Owner from Auto Clinic responded on 09/02/2018

I am sorry for your experience. It is difficult to read your comments but through feedback we can improve. We pride ourselves on honesty and quality workmanship. Armon is straightforward and gives customers his honest assessment but we certainly never ever wish to sound patronizing.  We would appreciate to continue to earn your business.

Thank you.  Pam, Owner

Armon and Pam
and the Auto Clinic Family

(858) 450-1818

HQ
Haoshu Q.
San Diego, CA
BMW 4 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Haoshu said the price was reasonable and the staff got the work done pretty fast.
This review was collected via phone interview by Customer Research Inc.
Armon and t., Owner from Auto Clinic responded on 08/15/2018

Thanks for the feedback!

Armon and Pam
and the Auto Clinic Family

(858) 450-1818

SS
Stacey S.
San Diego, CA
Chevrolet Corvette
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Stacey said the owner did things in a really fair way. The cost and everything was pretty good. He was happy with everything.
This review was collected via phone interview by Customer Research Inc.
Armon and t., Owner from Auto Clinic responded on 08/07/2018

I thought we had responded. Oops. Thanks so much for the feedback.

Armon and Pam
and the Auto Clinic Family

(858) 450-1818

SR
Sharon R.
San Diego, CA
Mercedes-Benz C230
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Sharon said she liked everything, the vehicle is running so she is satisfied.
This review was collected via phone interview by Customer Research Inc.
Armon and t., Owner from Auto Clinic responded on 08/07/2018

Thanks Sharon. Sorry for the delay. We so appreciate your feedback. 

Armon and Pam
and the Auto Clinic Family

(858) 450-1818

KV
Kim V.
San Diego, CA
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Kim said she had a good experience with this business.
This review was collected via phone interview by Customer Research Inc.
Armon and t., Owner from Auto Clinic responded on 08/07/2018

Better late than never. Thanks Kim!

Armon and Pam
and the Auto Clinic Family

(858) 450-1818

XD
Xavier D.
San Diego, CA
Chrysler PT Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Xavier said the people at this business always give him good service, and try to adjust the price. He can trust them.
This review was collected via phone interview by Customer Research Inc.
Armon and t., Owner from Auto Clinic responded on 06/06/2018

Thank you very much for your comments. We appreciate it.

Armon and Pam
and the Auto Clinic Family

(858) 450-1818

BC
Belen C.
San Diego, CA
Toyota Corolla
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/25/2018 Category: Service
Belen said the staff was able to work her in to the schedule, but it took a long time to complete the service.
This review was collected via phone interview by Customer Research Inc.
Armon and t., Owner from Auto Clinic responded on 05/30/2018

Thanks for the feedback. We apologize for any inconvenience. 

Armon and Pam
and the Auto Clinic Family

(858) 450-1818

TJ
Tom J.
San Diego, CA
Acura TL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Tom said the business provided friendly service. The staff always look out for other potential problems. They're great and always on top of things. He loves this business.
This review was collected via phone interview by Customer Research Inc.
Armon and t., Owner from Auto Clinic responded on 05/24/2018

Tom,

We really appreciate your response. Thank you so much.

Armon and Pam
and the Auto Clinic Family

(858) 450-1818

FB
Fernando B.
San Diego, CA
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Fernando said the service was good.
This review was collected via phone interview by Customer Research Inc.
Armon and t., Owner from Auto Clinic responded on 05/10/2018

Thanks!

Armon and Pam
and the Auto Clinic Family

(858) 450-1818

KK
Kelli K.
San Diego, CA
Chrysler Sebring Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2018
Honest and reliable
I appreciated the honest and fair treatment I received. Nice people :)
Armon and t., Owner from Auto Clinic responded on 05/07/2018

Kelli, We appreciate your comments. That's our motto: Your Car Your Call!  You know you have a place you can trust.

Have a great day!

Armon and Pam
and the Auto Clinic Family

(858) 450-1818

VG
Vishu G.
San Diego, CA
Honda Civic Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Vishu said even though he was going to pay more, the staff charged him less for the service.
This review was collected via phone interview by Customer Research Inc.
Armon and t., Owner from Auto Clinic responded on 05/08/2018

Vishu, by your statement I trust you were pleased that it wasn't the cost you expected. I want to assure you that we quote and receive an approval before all work from our customers. No surprises. We aim to treat all our customers fair and honest. Thank you for the recommendation. 

Armon and Pam
and the Auto Clinic Family

(858) 450-1818

RS
RUTHI S.
San Diego, CA
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018
Great Service
Thank you
Armon and t., Owner from Auto Clinic responded on 04/21/2018

Thanks Ruthi. Great seeing you and we'll see you  again next time!

Armon and Pam
and the Auto Clinic Family

(858) 450-1818

RM
Romina M.
San Diego, CA
Mazda RX-8
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Romina said she has used the business for a long time, and they always provide the best solutions for the problem. The staff is nice, and the customer service is great.
This review was collected via phone interview by Customer Research Inc.
Armon and t., Owner from Auto Clinic responded on 04/21/2018

We are so glad to have found the headlight for your son's car. Thanks for the kind words. We really appreciate it.

Armon and Pam
and the Auto Clinic Family

(858) 450-1818

RB
Richard B.
San Diego, CA
Audi A6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018
Customer service
It was overall great experience I wouldn't take my car anywhere else
Armon and t., Owner from Auto Clinic responded on 04/11/2018

Thanks so muich for the feedback. We really appreciate it!

Armon and Pam
and the Auto Clinic Family

(858) 450-1818