Good afternoon Ms. Scott, we want it to reach out to you and apologize if your recent visit was not to your satisfaction. Here at ACI, we are Extremely Open and Honest about the information we give our customers. Our Digital Inspection with videos and pictures of your vehicle (not generic pictures) the emails, texts and phone calls to keep constant communication with our clients. A DocuSign email to you every time so you know Exactly how much you are paying, so you can NEVER stress about unknown charges, and our 3 Tiers of warranty and pricing, so you can always get the best price for your budget.
The quote for your Front Brakes was $646 due to a Small Vibration felt while initial test drive, which was communicated to you immediately, the picture of your pads show about 6/32 ‘ of remaining pad life, the recommendation was ONLY based on the small Vibration. If you have agreed to our lower Tier of warranty and pricing you actual estimated price for brakes would have been $549.
Your total Investment on your vehicle repair yesterday would have been also at a lower price to your convenient. if we Failed to offer you the Tiers I’ll be more then happy to refund you the difference.
Feel free to reach out to us and we will be happy to help you on the future, we Always want to make sure our Clients our 100% Satisfied with their Vehicle Investment and understand fully about all options to best fit their budget.
Have a great weekend!
I appreciate their skill level and communication concerning my car ! Tks for all you do to keep me moving
Kathy, it was our pleasure to take care of you and your vehicle's needs!