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Auto-Lab Complete Car Care Center of Jenison

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(93 Reviews)
81
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
81
Net Promoter Score ®

Business Details

About

What Started As a Single Store Quickly Grew to 5 Different Locations
Due to the success and growth of these sites, the company made the strategic decision to begin expanding and franchising in 1992! Since that time, Auto-Lab® has grown to more than 20 different locations throughout Michigan, Indiana, Iowa, Florida, Connecticut, and
What Started As a Single Store Quickly Grew to 5 Different Locations
Due to the success and growth of these sites, the company made the strategic decision to begin expanding and franchising in 1992! Since that time, Auto-Lab® has grown to more than 20 different locations throughout Michigan, Indiana, Iowa, Florida, Connecticut, and Texas!

As ASE certified technicians, we provide reliable service for most of the major auto repairs. Additionally, we can help you avoid future repairs and downtime with our computer-diagnostics, inspections and regularly-scheduled maintenance. Auto-Lab® keeps you on the road and safe on the go!
...more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(616) 667-0150

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
279 Baldwin St Jenison, MI 49428

Affiliations

ASE
BBB
Auto-Lab Complete Car Care Center of Jenison's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(93 Reviews)

TR
TOM R.
JENISON
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2025
verified customerVerified Customer
10
Great working with them
Very fair and honest. Actually paid less than the original estimate.
Cullen S. from Auto-Lab Complete Car Care Center of Jenison responded on 07/07/2025 07:35 AM

We appreciate your feedback and are glad you found our pricing fair and transparent. Your satisfaction is important to us.


BL
BRIDGET L.
HUDSONVILLE
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/02/2025
verified customerVerified Customer
0
Overpriced
I am so very upset with autolab. I’ll never be back. And I’m making sure to tell people not to come back. Matter-of-fact I made a TikTok about it tagging mechanics in it. I understand you have to have a diagnostic fee, but $245 seems a bit extreme. My quote was over $4000 so of course I was not going to get the car fixed. The main thing I needed was struts. Couldn’t they have just pushed the tire up and down and did a simple check like that? I called them crying and asked them if they would please work with me somehow. I paid the $245 because if I didn’t they were going to keep my car in the shop. I’m a single mom who works three jobs seven days a week. Maybe a little empathy here. Truly heartbreaking for me…losing my car and then this outrageous fee. Just sad. I know some of you have daughters. Would you want this for them?
Cullen S. from Auto-Lab Complete Car Care Center of Jenison responded on 07/07/2025 07:34 AM

We're genuinely sorry to hear that you're unhappy Bridget, but not sure why. You personally authorized the "diagnostic fee" with a signature before we inspected your vehicle. It is unfortunate that the vehicle needs costly repairs to remedy your concerns. Alas. Your feedback is important to us, and we take it seriously as we strive to improve.


JD
JANET D.
GRANDVILLE
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/13/2025
verified customerVerified Customer
0
My rating for auto lab would be a 000.0
I feel like auto lab cheated me. They charged me for service that they didn’t do. I would never ever go back there and I would never recommend no one to go there.
Cullen S. from Auto-Lab Complete Car Care Center of Jenison responded on 06/16/2025 09:42 AM

I'm sorry to hear about your experience; your concerns are important to us. We'd like to investigate this further to ensure it doesn't happen again.


CH
CATHY / JIM H.
HUDSONVILLE
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/09/2025
verified customerVerified Customer
7
Oil Change
Oil change was quick and on time. My issue was i had purchased a Groupon for two(2) oil changes. Checked in, asked fir second oil change card which they said I would get when I checked out. Never got it
Cullen S. from Auto-Lab Complete Car Care Center of Jenison responded on 06/16/2025 09:30 AM

We appreciate your feedback and are glad the oil change was quick. We'll look into the issue with the Groupon card to ensure it doesn't happen again.


TA
gravatar
TIM A.
FISHERS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2025
verified customerVerified Customer
10
Honest and Fair
On my initial visit to get my vehicle repaired, some of the issues my car was having, was diagnosed but not relayed to me. I know that this is not their standard operating procedure. When the problem re-occurred and I took my car back. Ron, the manager, said that they would get the needed part and fixed it at no charge. I feel like this was a unique situation and Ron made it right! I would highly recommend Auto Lab as a shop that is honest and has integrity! I will definitely go to them in the future.
Cullen S. from Auto-Lab Complete Car Care Center of Jenison responded on 06/16/2025 09:11 AM

We appreciate your understanding and are glad to hear that Ron ensured your experience ended on a positive note. Your recommendation means a lot to us!


RB
RON B.
GRANDVILLE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2025
verified customerVerified Customer
10
Good job
On time and quick finish
Cullen S. from Auto-Lab Complete Car Care Center of Jenison responded on 05/27/2025 08:00 AM

We appreciate your feedback and are glad everything was done on time and efficiently. Your satisfaction means a lot to us.


JB
JON B.
Jenison
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2025
verified customerVerified Customer
10
Truck work
I would recommend them to everybody
Cullen S. from Auto-Lab Complete Car Care Center of Jenison responded on 05/27/2025 07:58 AM

We're glad to hear you would recommend us! Your support means a lot to us.


EN
EVERETT N.
MCGILL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2025
verified customerVerified Customer
10
Needed auto repairs
They are everything you could ever want in an auto repair business
Cullen S. from Auto-Lab Complete Car Care Center of Jenison responded on 05/19/2025 12:00 PM

We appreciate your feedback and are glad to hear you're satisfied with our services! Your support means a lot to us.


CD
CURTIS D.
Jenison
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2025
verified customerVerified Customer
10
Amazing
Great communication
Cullen S. from Auto-Lab Complete Car Care Center of Jenison responded on 05/19/2025 11:58 AM

We appreciate your feedback on our communication; it's essential to us. Thank you for choosing Auto-Lab Complete Car Care Center.


LV
LESLIE V.
GRANDVILLE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2025
verified customerVerified Customer
10
Timely and accurate repair.
Auto Lab did a great job of diagnosing my 2011 Jeeps problem and fixing it in a timely manner.
Cullen S. from Auto-Lab Complete Car Care Center of Jenison responded on 05/12/2025 07:57 AM

We appreciate your feedback and are glad to hear that we could effectively diagnose and fix your Jeep's issues promptly. Your satisfaction is important to us.


WC
WALTER / SHERI C.
Jenison
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2025
verified customerVerified Customer
10
Welcoming and friendly
Fast, friendly, reasonable prices, great service.
Cullen S. from Auto-Lab Complete Car Care Center of Jenison responded on 05/12/2025 07:55 AM

We appreciate your positive feedback and are glad you experienced our fast, friendly service at reasonable prices. Your support is valued.


WF
WILLIE F.
GRAND RAPIDS
Chevrolet Corvette Base
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2025
verified customerVerified Customer
10
Good job
They are the best I no love the work lab is everything
Cullen S. from Auto-Lab Complete Car Care Center of Jenison responded on 05/05/2025 12:18 PM

We appreciate your positive feedback and are glad to hear you are satisfied with our services. Your support means a lot to us.


JA
JACCI A.
Jenison
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2025
verified customerVerified Customer
9
AC performance check
Very helpful, informative and very professional.
Would recommend to anyone who needs maintenance done on their vehicle.
Cullen S. from Auto-Lab Complete Car Care Center of Jenison responded on 05/05/2025 12:15 PM

We appreciate your recommendation and are pleased to hear that you found our service helpful and professional. Your support is valued.


KV
KENDRA V.
Jenison
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2025
verified customerVerified Customer
10
Quick, reliable & Trustworhy
After experiencing some issues, they were able to get us in next day to take a look at my car. Not only did they find the leak, but they gave us a quote to get repairs done. Their racing is very competitive and I know my car is in great hands!
Cullen S. from Auto-Lab Complete Car Care Center of Jenison responded on 04/28/2025 08:52 AM

We appreciate your feedback and are pleased that our team efficiently addressed your car's issues. Your confidence in our service is valued.


DG
DENNIS G.
HUDSONVILLE, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
10
Very good service they fixed my car correctly. I picked it up went home Ann’s found it leaking a lot of fluids. Went back they took another day to fix it right. They also give a two year guarantee on everything that they did.
Very good place to go to fix your vehicle. They honest and trustworthy.
Cullen S. from Auto-Lab Complete Car Care Center of Jenison responded on 04/28/2025 08:49 AM

We appreciate your positive feedback regarding our honesty and trustworthiness. Your satisfaction is important to us, and we value your support.

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