* is "honest", (ie willing to fix something they break while servicing your car).
* can diagnose a problem instead of swapping parts and hoping the problem goes away.
* won't fill you with crap about a repair because they think you won't know better
When I was 11 dad told me he would only teach me to drive when I could fix my own car. I have been working on cars since. These days I don't always have the time (or test equipment) to work on modern stuff.
* are good
* have never required excessive amounts of time
* follow a good diagnosis
* priced reasonably
APC's explanations of diagnosis & repair have always been spot on
As we sympathize with Mr. Wrights concerns a few key details have been left out of the review that need to be addressed. First is the "some problem". The vehicle had a misfire and was not running well. We recommeded a full tune up with coils since they were original on a 10 + year old truck. We were instructed to replace the plugs and only the bad coil. We informed Mr. Wright that he might have problems in the future and he would deal with it when it happened. That with the steering wheel/gear selector came to $893.00. The issue he has after that was a common problem that we immediately addressed (loose wire in column) and he also had another misfire and we removed/swapped coils cleaned contacts etc.. and misfire went away. Informed Mr Wright that this would be a problem again. At this repair no charges to the customer at all. His last visit he came in with a misfire code again. We informed Mr. Wright that he needed another coil replaced and he was upset. There, in our thoughts, nothing we could have done to appease Mr. Wright since he had been informed on two other occassions that this situation would continue to happen until coils were replaced. We are sorry that he feels that we failed to provide him good service, however, the technician who did his repairs is a Master Certified Ford Technician that worked for Ford before us and was very thorough in the repairs.Donald Miller