Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

509 Reviews

98% Would Recommend
Latest Review 18 days ago

Reviews


AD
Ann D.
North Carolina
Buick Lucerne
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Ann said her experiences have always been good. The staff is very professional and very efficient.
This review was collected via phone interview by Customer Research Inc.

AD
Allen D.
North Carolina
Dodge Dart
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Allen said the environment was really great and the staff know what they are doing.
This review was collected via phone interview by Customer Research Inc.

AB
Allen B.
North Carolina
Acura MDX
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Allen said the business was very helpful and gave good advice.
This review was collected via phone interview by Customer Research Inc.

MJ
Meredith J.
North Carolina
Honda Pilot
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Meredith said they did everything she needed in a timely manner.
This review was collected via phone interview by Customer Research Inc.

RD
Raven D.
North Carolina
Honda HR-V
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Raven said the repairs were done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

AC
Andrew C.
Raleigh, NC
Kia Sorento
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Andrew said the customer service was friendly. He stated he's thinking about taking another vehicle there for service. Also, he liked the inexpensive beverages in the waiting area.
This review was collected via phone interview by Customer Research Inc.

GW
Garrieldo W.
North Carolina
Mercury Mountaineer
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
Garrieldo said the staff communicated with him well.
This review was collected via phone interview by Customer Research Inc.

DH
Dennis H.
Raleigh, NC
BMW 3 Series
Check 20x19 Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/03/2018 Category: Service
Dennis said that when he took his vehicle to another mechanic, they looked up the parts that this business had charged him for and found out that they didn't exist. He would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Donald M., Office Manager from Auto Performance Center responded on 05/04/2018

Andrew, General Manager, reached out to customer about his concern and was assured that he was very satisfied with his repair. The concern was for a misfire and replacing a brake wear sensor. After replacing the spark plugs, one coil, and the wear sensor and test driving the vehicle the problems that customer had mentioned to us were resolved. There was an existing issue with the vehicle that the customer had addressed with us that he declined to have repaired and instead opted to correct the misfire and brake issue. All parts that were used for this repair had the Manufacturer part number on the invoice provided to the customer and could easily be verified by a simple search on Napa's web site. We recommended OEM parts to the customer and were advised that there were budget contraints and to make the repair within the dollar amount provided. Customer has since called back and expressed his satisfaction for all information provided.

Donald Miller
Office Manager
919-772-5957

RL
Randy L.
North Carolina
Pontiac Grand Prix
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018 Category: Service
Randy said the staff do a great job.
This review was collected via phone interview by Customer Research Inc.

JT
Jennifer T.
Raleigh, NC
Toyota Camry
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Jennifer said, this business is very thorough and honest.
This review was collected via phone interview by Customer Research Inc.

JN
James N.
North Carolina
Honda Pilot
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/13/2018 Category: Service
Spoke with Amanda. She said it took a little while but that is because the mechanic does great work.
This review was collected via phone interview by Customer Research Inc.

DP
Deborah P.
North Carolina
smart fortwo
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
Spoke with Matt. He said the staff is always very honest and the work is done in a decent amount of time. They'll be back when the need arises.
This review was collected via phone interview by Customer Research Inc.

KT
Keith T.
North Carolina
Ford Escape
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018 Category: Service
Keith said his experience was wonderful. The staff are noble people and they take care of him.
This review was collected via phone interview by Customer Research Inc.

EL
Ed L.
North Carolina
Honda Accord Sdn
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2018 Category: Service
Ed said the staff is prompt and honest and the pricing is affordable.
This review was collected via phone interview by Customer Research Inc.

CT
Christopher T.
Durham, NC
Ford E-250 Super Duty
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018 Category: Service
Christopher said everything was pretty quick, and there was no waiting around.
This review was collected via phone interview by Customer Research Inc.

AS
Alan S.
North Carolina
Mitsubishi Eclipse
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/04/2018 Category: Service
Alan said the employees provided fast service.
This review was collected via phone interview by Customer Research Inc.

AB
ALVIN B.
Raleigh, NC
Mercedes-Benz S550
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2018
Service and customer friendly
Will recommend this business to all of my friends and associates and thank u for ur all the work you all have performed on all my vehicles

EW
EDWARD W.
Willow Spring, NC
Hyundai Accent
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2018
Exceptional Service as Usual!
The Auto Performance Center once again provided superior courtesy and service . I took my car in for what I thought was a transmission issue. The Techs immediately recognized it as a misfiring problem just from my description. They even worked later than usual to have it ready for me to pick up that day, but unfortunately I had already gotten a ride to my home in Willow Spring by then. Their dedication is much appreciated, though. I highly recommend the Auto Performance Center.

SK
Samuel K.
North Carolina
Subaru Forester
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/22/2018 Category: Service
Samuel said the business provided good service but did not fix the problem.
This review was collected via phone interview by Customer Research Inc.

BP
Brenda P.
Garner, NC
Ford Expedition
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2018 Category: Service
Brenda said they've always given her their best, and she recommends them all the time.
This review was collected via phone interview by Customer Research Inc.