Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

258 Reviews

98% Would Recommend
Latest Review 28 days ago

Reviews


AG
AL G.
Easley, SC
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019
Great service
They do great work and the service is personal. Makes you feel like family.
I recommend Auto Performance to anyone.

Thanks
RICK H. from Auto Performance Repair & Customs responded on 01/20/2019

Thanks for taking time to leave a review and for your kind words. We enjoy having you as part of the Auto Performance family, as a valued regular customer. You're always pleasant during your visits, even though car repair needs can be stressful. Rick


TH
Thomas H.
Liberty, SC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Thomas said the work at the business was good.
This review was collected via phone interview by Customer Research Inc.
RICK H. from Auto Performance Repair & Customs responded on 01/20/2019

Thank you Thomas. It was nice meeting you and hopefully earning a new customer. It was a pleasure helping you get your trailer back in safe working condition. Rick


BT
Bill T.
Easley, SC
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Bill said he was well pleased with the service provided by Rick and the great mechanics he employs. They were top notch and pleasant..
This review was collected via phone interview by Customer Research Inc.
RICK H. from Auto Performance Repair & Customs responded on 01/20/2019

Thanks Bill! We are happy you have chosen us as your regular repair shop. We appreciate your warm heart and all the referrals you have sent to us. See you next time. Rick


AC
Anthony C.
Easley, SC
INFINITI G35 Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019 Category: Service
Anthony said they actually solved the problem when other mechanics said they did, but did not.
This review was collected via phone interview by Customer Research Inc.
RICK H. from Auto Performance Repair & Customs responded on 01/20/2019

Thanks for the nice review Anthony. I'm so happy we were able to solve an issue you've had others chasing down for awhile. We're here if you need us again. We appreciate you giving us a chance at getting things to work right again. Rick


KR
Kenye R.
Easley, SC
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018 Category: Service
Kenye said the business did a good job.
This review was collected via phone interview by Customer Research Inc.
RICK H. from Auto Performance Repair & Customs responded on 01/20/2019

Thanks Kenye. It was a pleasure meeting you and getting a chance to earn your trust. Let us know if we can help again in the future. God Bless you! Rick


JW
Justin W.
Greenville, SC
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018 Category: Service
Justin said the business does good work.
This review was collected via phone interview by Customer Research Inc.
RICK H. from Auto Performance Repair & Customs responded on 01/20/2019

Thanks for taking the time to leave a review Justiin. We look forward to helping you again someday. Hopefully you won't need us too soon though. :-)
Rick


BZ
Brian Z.
Central, SC
Honda Accord Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/14/2018 Category: Service
Brian said the labor costs were a little high. He highly recommends this business. Rick has outstanding business ethics and he treats his customers right.
This review was collected via phone interview by Customer Research Inc.

GC
GWEN C.
Easley, SC
Saturn Aura
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018
EVERYONE IS IMPORTANT !!!
i'M A LONG TERM CLIENT OF AUTO PERFORMANCE. I'VE NOTICED THE TREMENDOUS GROWTH OF THIS BUSINESS. POSITIVE GROWTH CAN ONLY COME FOR EMPATHY AND COMPASSION FOR EACH AND EVERY CLIENT. THEY ALWAYS AMAZE ME WITH THEIR PROMPTNESS AND CARING WAYS. I HIGHLY PRAISE RICK AND HIS TEAM FOR ALWAYS GOING BEYOND THE NORMAL, TO MAKE EVERY ISSUE RIGHT ....
RICK H. from Auto Performance Repair & Customs responded on 01/20/2019

Thank you so much Gwen! You are like family to the whole team here, and we are always happy to see you, although we hate when our kindest of customers need repairs. Your kind and thoughtful words are a true blessing and are much appreciated. God watches over those who do His work while helping customers, and He gets all the credit for our business growth and success. We stay humble and grounded, as it's impossible for every thing to go perfectly every day. All we can do is our very best to keep deserving customers, like you, satisfied and happy. God Bless you. Rick


BG
Ben G.
Simpsonville, SC
Dodge Caliber
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Ben said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
RICK H. from Auto Performance Repair & Customs responded on 01/20/2019

Thanks Ben! It's been a pleasure to get to meet you and your son recently. It's also been a pleasure to take care of your father's and your brother's vehicles for the last few years. We enjoy the company of the whole family and look forward to hopefully building your old pickup someday. Rick


BT
Bill T.
Easley, SC
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Bill said that the place and Rick have turned out to be a miracle, they have been so helpful with his vehicle.
This review was collected via phone interview by Customer Research Inc.

RG
Ron G.
Easley, SC
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Ron said he had used them before and he has been satisfied.
This review was collected via phone interview by Customer Research Inc.

JB
Jay B.
Easley, SC
Ford Mustang
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/03/2018 Category: Service
Jay said the service was overall bad, and the employees don't communicate. He would not recommend this business for the reasons stated.
This review was collected via phone interview by Customer Research Inc.
RICK H. from Auto Performance Repair & Customs responded on 11/19/2018

I'm sorry we left you with a bad impression with your last visit. I was of the understanding everything had been taken care of to your satisfaction. I'm happy we were able to follow up and work through the misunderstandings, in the end though. We look forward to seeing you return for future services. 
Sincerely,
Rick H.


JM
Josh M.
Liberty, SC
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
Josh said the business is straight forward and honest.
This review was collected via phone interview by Customer Research Inc.

JD
Judy D.
Easley, SC
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Spoke with Judy. She said the people were very nice and the place was very clean and accommodating. She was really impressed with them.
This review was collected via phone interview by Customer Research Inc.

CS
Cindy S.
South Carolina
Volvo XC70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
Cindy said the communication and service were excellent.
This review was collected via phone interview by Customer Research Inc.

TD
Tj D.
Easley, SC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
T.J. said he always got good work at this place, and a fair price.
This review was collected via phone interview by Customer Research Inc.

LL
Luther L.
Easley, SC
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Luther said this is a great business. The technicians are great people and do great work. He stated he hopes that they will stay in business for a long time.
This review was collected via phone interview by Customer Research Inc.

CM
Chris M.
Easley, SC
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
Chris said the service the staff provided was excellent.
This review was collected via phone interview by Customer Research Inc.

JW
Justin W.
Easley, SC
Dodge Magnum
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/28/2018 Category: Service
Justin said he is having a problem with the motor mount since they serviced his vehicle.
This review was collected via phone interview by Customer Research Inc.

SW
Sky W.
Pickens, SC
Mercury Mountaineer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Sky said the people were good and there were no extra problems.
This review was collected via phone interview by Customer Research Inc.