Auto Performance Repair & Customs

THANKS Josh! We always love to see happy customer reviews, and we are very happy that you continue to drive back to Easley to get all your cars taken care of here. I hate when we lose a customer who moves away from the area, so I do appreciate your continued loyalty to our shop. See you next time, and God Bless you and your family. Rick

Thank you so much Chelsea. You guys are some of the sweetest folks that come here, and it's a pleasure serving you. Thank you for saying we went above and beyond, although I never feel we do enough. I'm told I shoot too high to make myself happy, but I guess what really matters is that YOU are happy when you leave our shop. Thanks for your continued business, and we'll see you next time! Rick

Thank you for the good review. Kim. I know you have high standards and expectations for receiving quality service, so it means a lot to me that this review came from you. Things in this business don't always go like clockwork, but it sure does feel good when it does, the way it did with your Hyundai. God Bless! Rick

Thanks for your review, Justin. We were blessed things fell into place to get your car squeezed in and to get it done in the nick of time for when you needed to pick it up. Sometimes things just work out, my friend. God Bless you. Rick

Thank you Kelly! We truly appreciate your continued business, and the staff is proud to have such loyalty from nice folks like you and your husband. I am happy we have made you happy, and we look forward to seeing you again, but as we always joke... "but not too soon, of course." God Bless you and your family. Rick

Thanks for the great review T!!! We definitely try to treat everyone as family. It's rare that a person is showing up at an automobile repair shop in the happiest of moods, given the stress, inconvenience, cost, uncertainty, etc. that is involved in having an asset as important as their car or truck requiring repairs. I try to greet the customer with a smile and handle their situation as if it were my own family member or myself walking into a repair shop or doctor's office knowing the news might not be all good or what I want to hear. By putting myself in your shoes, I can feel what you must be thinking and at least do what I can to soften the situation, and sometimes even share a few laughs together. You have been a very positive and joyful person to do business with, even in "not the best" of circumstances. We hope you keep being part of our family here for many years to come. God Bless you and all those important to you. Rick

Thank you so much for your kind words, Mike. You and Helen are always so pleasant when you visit, even when there is bad news about your vehicles. I must say, this is one of the nicest reviews, my friend. We try our best to be transparent and to educate our customers of the cause of the repairs and warn them of pending needs, and not just to upsell for more money. I actually hate giving additional bad news, but sometimes it's not avoidable. Thank you for understanding and allowing us to show you what was behind the issues. And most of all, thank you for appreciating our efforts to bundle some of the repairs to save you some labor cost. I promise to make sure we never give you a reason to consider going anywhere else! God Bless you and your family. Rick

Thank you Larry. We appreciate your taking the time to leave a very nice review. I enjoy seeing you and sharing what has become a friendship over the past year. I'm happy you moved to the area from out-of-state, and we could become your go-to shop for both your every day driver vehicles as well as your beloved antique Chevy. See you next month! Rick

Thanks Justin. It's amazing how much more comfortable a customer AND business staff can feel when people do what they say they are going to do. I know how good it makes me feel when I walk into a restaurant or other business where customer service can make or break the experience. Good customer service and caring employees are getting more and more rare these days, it seems, so when my family is treated well, I like to let them know they did a good job, just like you have done for us here at Auto Performance. When it doesn't go so well more than once, I just don't go back anymore. We want everyone who gives us that first chance to give us another, and another, and so on. So thanks for giving us that chance to become your first choice repair shop. See you next time, Rick

Wow! What a compliment! We think of you as family here, Justin. Coming from such a respectable man and one who gives the kind of effort that you do at your own job, it means a lot to me that you recognize and appreciate our efforts. Funny thing is that I never feel what we do is enough, so when someone compliments us it reinforces we are still doing the right things to keep our customers satisfied. Sometimes I wish I could give even more updates, but the business success can sometimes slow down my ability to get to everyone as quickly or as often as I would like to. Thanks again for your kind words, your continued business, and for thinking we are doing enough. And thank you for humbling me with more than I deserve, my friend. Sincerely, Rick