My Audi was serviced on 6/1/22 for a power steering pump, suction pipe and belt replacement. 12 days later the belt snapped and was left inoperable.
After speaking with Marcus, he mentioned that due to the pandemic, it was hard on the business and he has let go of all of his mechanics since. I’m not sure if it was because they were not also qualified, but it did seem to raise some concern, due to the quality of work done on my Audi. Call after call, he gives me no indication that he is willing to help my situation. I had my car towed to a shop at my OWN expense, and had another mechanic diagnose the damages.
He mentioned the following: The serpentine belt snapped and needs to be replaced, along with the tensioner, intake manifold (flap is broken). It will need a compression test and diagnosis (timing has jumped).
I went out of my way to get this diagnosis from another shop, since Marcus said he was not able to. At this point I’m very frustrated and had my car towed to my house. It has been sitting in my garage, inoperable to this very day, which is over a year now.
I’ve emailed Marcus and his website about my findings, and have heard not a single word or how to make things right.
As I read some of these posts on here, which are pretty recent. I’m beyond frustrated that customers are coming to you and having work done on their cars. Not only does that imply that you have mechanics employed, but deliberately ignoring my situation.
Basically, I just want a shop to do the right thing. I paid for a service, the service failed. The invoice does in fact state it covers 2 years in warranty.
I hope my review helps you decide on giving this shop your business.
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After speaking with Marcus, he mentioned that due to the pandemic, it was hard on the business and he has let go of all of his mechanics since. I’m not sure if it was because they were not also qualified, but it did seem to raise some concern, due to the quality of work done on my Audi. Call after call, he gives me no indication that he is willing to help my situation. I had my car towed to a shop at my OWN expense, and had another mechanic diagnose the damages.
He mentioned the following: The serpentine belt snapped and needs to be replaced, along with the tensioner, intake manifold (flap is broken). It will need a compression test and diagnosis (timing has jumped).
I went out of my way to get this diagnosis from another shop, since Marcus said he was not able to. At this point I’m very frustrated and had my car towed to my house. It has been sitting in my garage, inoperable to this very day, which is over a year now.
I’ve emailed Marcus and his website about my findings, and have heard not a single word or how to make things right.
As I read some of these posts on here, which are pretty recent. I’m beyond frustrated that customers are coming to you and having work done on their cars. Not only does that imply that you have mechanics employed, but deliberately ignoring my situation.
Basically, I just want a shop to do the right thing. I paid for a service, the service failed. The invoice does in fact state it covers 2 years in warranty.
I hope my review helps you decide on giving this shop your business.