Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

671 Reviews

98% Would Recommend
Latest Review 1 day ago

Reviews


JR
JERRY R.
Federal Way, WA
Buick Verano
Verified
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09/19/2018
Great service every time
As always fantastic.

RS
RC S.
Kent, WA
Buick LeSabre
Verified
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09/16/2018
Satisfied with work done but a little concerned about inability to resolve the whole problem.
Very satisfied with the communication and analysis completed on the car. Too soon to know if fixes will last in the future but time will tell. My only concern at this time is that you were unable to fix the radio locked and air bag light on problem. This was my primary concern stated up front when I brought in the car. Telling me I have to take this car into the Buick Dealer to get resolved is a little concerning.

ES
ELLEN S.
Federal Way, WA
Mitsubishi Galant
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
Just like home from Ellen S
My scheduled oil change was a breeze. Prescheduled appointment was much nicer that waiting for hours. The waiting area was just like home, comfy chair and climate controlled with plenty of books to read and internet connectivity.
Mailer provided a discount as well.
I'll definately use Sparks again

AT
ANTONIETA T.
Tacoma, WA
Honda Accord
Verified
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09/11/2018
Quick, Efficient and Fast!
Thank you for your quick turn time and communication! A Plus service!!!

PL
PAT L.
Federal Way, WA
Toyota Highlander
Verified
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09/07/2018
Great Service
Once again we had great service at Sparks Automotive. From the front desk to their mechanics we have been quite pleased.

JH
Jael H.
Federal Way, WA
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Jael said she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

RB
ROBERT B.
Tacoma, WA
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018
Great customer service and great service itself!
Great customer service and great service itself! Thank you.

HL
Hilary L.
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08/31/2018
Awesome place!!
Went there for my brakes a couple days ago and I have to say Sparks is the best repair shop I've ever been to. They were all super sweet and my car now drives really well! Definitely will be going to them for now on!

AL
Arlianne L.
Federal Way, WA
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08/27/2018
Trusted Service
I feel I can trust the advice for my car care needs and the staff is friendly and helpful. I have no reservations to recommend Sparks to friends.

JH
Joy H.
Tacoma, WA
Chevrolet Venture
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/24/2018 Category: Service
Joy said she had the vehicle in to get a diagnosis, but the staff did not figure out what was going on. They were going to replace the calipers, brakes, pads and everything to try and resolve the issue which would total about $1500.00. She took the vehicle elsewhere for a second opinion and is getting the repair done for about $300.00 so they're very unhappy with the business. Her husband is very disappointed in the staff's non professionalism in this particular situation and won't recommend them to anyone anymore.
This review was collected via phone interview by Customer Research Inc.

AC
Adam C.
Federal Way, WA
BMW 5 Series
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/24/2018 Category: Service
Adam said the service was good , the cost was more than the estimate over the phone, but the price varies with vehicle type and he understood.
This review was collected via phone interview by Customer Research Inc.

MC
Malvin C.
Federal Way, WA
Chevrolet Equinox
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/24/2018 Category: Service
Malvin said he would recommend the business.
This review was collected via phone interview by Customer Research Inc.

WH
William H.
Milton, WA
Nissan Rogue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
William said the staff at this facility were fine. The warranty they give seems to be reputable. Having good rapport with customers is very good.
This review was collected via phone interview by Customer Research Inc.

TC
Talina C.
Federal Way, WA
Acura TSX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Talina said she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

CB
Carson B.
Bonney Lake, WA
Dodge Dakota
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/23/2018 Category: Service
Carson said the service was good, but the only thing was his issue was resolved only 90 percent. He said his tire still hums while driving but no where as bad as it was.
This review was collected via phone interview by Customer Research Inc.

JB
Justin B.
Bonney Lake, WA
Nissan 350Z
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Justin said this business provided great quality service.
This review was collected via phone interview by Customer Research Inc.

MH
Michael H.
Federal Way, WA
Kia Sedona
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Michael said they are awesome, good people at this business, but it is very expensive. They have good interpersonal relationships and fast service. They are easy to work with, but he couldn't afford it.
This review was collected via phone interview by Customer Research Inc.

DH
Dereck H.
Federal Way, WA
Nissan Maxima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2018 Category: Service
Dereck said the service, costumer service, evaluation, and the job the staff did worked out well.
This review was collected via phone interview by Customer Research Inc.

RB
Roy B.
Kent, WA
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Roy said the business did a good job with his alignment. They also had a nice comfortable lobby to wait in with books as well as magazines, nice quality furniture, and a choice of refreshments from coffee, hot chocolate, or soda.
This review was collected via phone interview by Customer Research Inc.

RH
Ron H.
Tacoma, WA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Ron said the staff members were done in a timely manner. They kept him well informed and did everything they said they would. They were pleasant to work with.
This review was collected via phone interview by Customer Research Inc.