Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

628 Reviews

98% Would Recommend
Latest Review 4 days ago

Reviews


RH
Randy H.
Auburn, WA
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Randy said the staff is cordial and happy. There were fingerprints on the hood of his vehicle.
This review was collected via phone interview by Customer Research Inc.

DA
Diana A.
Kent, WA
Mercury Sable
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Diana said that the staff was nice and communicated with her throughout the service regarding what was wrong.
This review was collected via phone interview by Customer Research Inc.

JT
Joan T.
Auburn, WA
Buick LeSabre
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/04/2018 Category: Service
Joan said the service was good.
This review was collected via phone interview by Customer Research Inc.

IJ
Irene J.
Federal Way, WA
Chrysler Voyager
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Irene said she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

LO
LOU O.
Federal Way, WA
Subaru Legacy Sedan (Natl)
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018
visit
great 5

JB
Jessica B.
Federal Way, WA
Kia Spectra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018 Category: Service
Jessica said the staff are proficient.
This review was collected via phone interview by Customer Research Inc.

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PATRICIA D.
Federal Way, WA
Nissan Versa
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018
Great service and excellent customer cate
Service on my vehicle was completed exactly as promised, with full explanations. Customer service is excellent! Give them a try, there is a reason they have been selected several times as “Best” in Federal Way!!

RS
RACHEL S.
Puyallup, WA
Honda Accord Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018
Great Customer Service!
Sparks made it really easy for me to get my car repaired. I was able to utilize the night drop for my vehicle, so I didn't have to miss any work on a Monday morning. I was also offered a shuttle to work if I wasn't able to use night drop. Azim was very friendly, and happily went through the repairs I need to get done to my vehicle, along with the cost of each. He answered all of my questions in a way I was able to understand. I will definitely be using this shop in the future. Thank you for your help!

CH
Charlene H.
Federal Way, WA
Chevrolet Corsica
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018 Category: Service
Charlene said the service is prompt.
This review was collected via phone interview by Customer Research Inc.

RS
RICHARD S.
Federal Way, WA
Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018
Great efficient service
I took my impaired car into Sparks for the first time. Turns out it needed a new alternator. A day later it was fixed at a reasonable price. I am very pleased. All was explained to me in a knowledgeable and friendly manner. Very impressed..

TH
TAMARA H.
Tacoma, WA
Honda Civic Cpe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018
Friendly honest and quick
Up front with cost and what needed repaired

KO
KIM O.
Auburn, WA
Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018
Wow, less then I thought
My car was making disturbing sounds in the front end. I had heard Sparks was an honest place and do a good job. The front desk guy is friendly and funny. The waiting room is nice and comfy (when does that happen?) They got me in quick and diagnosed it early. When they got it up on the rack it was something different than they originally thought so it was much less to repair. The sounds are gone and it drives great. Also they have a great rental car deal with the hertz across the street if you need a car while the repairs are being done. $10 / day! Wow. They bring it to you when you drop your car off so its no hassle. I would go back

SY
Steve Y.
Federal Way, WA
Ford Freestyle
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/14/2018 Category: Service
Steve said the facility provided good service.
This review was collected via phone interview by Customer Research Inc.

RS
Ray S.
Auburn, WA
Chevrolet TrailBlazer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018 Category: Service
Ray said he was happy with the way his vehicle is running now.
This review was collected via phone interview by Customer Research Inc.

DK
DON K.
Federal Way, WA
Jaguar X-TYPE
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018
Great People, Great Service
We were very impressed with their Honesty, Quality of repairs and work done on time. They have earned our trust and future business.

KM
Kylie M.
Tacoma, WA
Mazda Mazda3
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Kylie said the staff was nice when she walked in and they explained everything in detail.
This review was collected via phone interview by Customer Research Inc.

DF
Dave F.
Milton, WA
Ford Police Interceptor
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
Dave said the business did a very good job doing what he asked them to do, and pointing out what else needs to be done. The staff did a thorough job and he appreciates that. It was very pleasant and helpful.
This review was collected via phone interview by Customer Research Inc.

PM
Penani M.
Seattle, WA
Lincoln Navigator
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
Penani said the business' customer service was great, and they did a great job, overall. She would like to thank everyone for their dedication and great customer service.
This review was collected via phone interview by Customer Research Inc.

JK
JASON K.
Federal Way, WA
Nissan Maxima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2018
Superior customer service
Starter went out on my 01 Maxima on Friday afternon, called Sparks notifying them I was having my car towed in. Talked to Azim who assured me that he would get the car in for diagnostic first thing Monday. Got the call on Monday and had my car back that afternoon with a new starter and oil change. Thanks for providing me with great customer service. Other businesses can learn a lot from you.

JR
Jim R.
Federal Way, WA
Ford Windstar Wagon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018 Category: Service
Jim said everything worked out just way he wanted it to. The employees were prompt and courteous.
This review was collected via phone interview by Customer Research Inc.