Auto Star Inc

Artem said that the facility's prices are too high.

Here's a emailI sent to Auto Star

Hi John, Adam,

May 1st 2019 6:15 pm

I called today to speak to a salesman at your dealership in regards to my 2000 Ford Ranger white pickup truck I purchased from you.

I recently had the vehicle inspected for the second time. My mechanic said the vehicle just needed tires. So I replaced all four for about $395.

Then I added a topper and a topper brake light, shocks for the topper window and a new whole lock for the topper. I also added 2 window visors to the door windows. Total cost about $235

I was going to put running boards on the truck when the shop said that the running boards we not recommended because of rust underneath the vehicle especially the driver side door rocker panel underneath. The man Zach at the shop said that he put his fingers through the rust hole under the floor board underneath the vehicle and touched the drivers floor board .

I could see if this was purchased for around $500 or a little more that I could possibly see rust holes in the floor board. but, not a $3000 vehicle.

I'm suppose to have more things added to the vehicle but after today I don't really want to because of the rust hole or holes under the floor board under the vehicle. I also wondered why the rubber mats were bolted to the floors both front floor boards

I even told John that I was going to use this vehicle for a road trip to North Carolina and that he stated it was a strong running vehicle.

I'm currently wondering what you can do for me to make me a happier customer. If possible I would like a different vehicle or a refund., including money put into the vehicle that I have receipts for. I'm trying to also decide what kind of review I will give your company on your website. I'm praying we can resolve this issue.

Thanks for taking the time too read this and offering a solution.

Please call me at your earliest convenience
.........................................................................................................................

John, called me back within 15 minutes of sending this email to their company. He stated the vehicle was sold as is....and for $3000 what can you expect for a vehicle. He stated that I could bring the truck back to his dealership and that could possibly put my vehicle up on a hoist and maybe put a piece of metal in or over the whole that is in the floor board underneath the vehicle. John who I spoke to stated that the rubber mats were bolted to the floor boards when he received the vehicle at his dealership on this White Ford ranger Pickup Truck.

I will update this after a solution has been found...if any...

Any advice is helpful............ I'm not sure if I would recommend this business until I have found a outcome or solution

George said the service at this business was excellent and friendly.

Ameatrice said John did everything he could to help her.

Borukh said the business is convenient, quick, and affordable.

Mechanics did everything great . Customer service was lacking . Came to pick up my car and it was covered in snow . No one even bothered to even get the snow off . No one cared to call and let me know that it is all ready until I actually came in to ask . Salesman by name Adam was very rude to me when I came to tell him that my car is not even shoveled off the snow . He tried to tell me that it is my fault that it is under snow since I didn’t pick my car in time .
I will still come back because of the quality of work that mechanics do .
I want to say that Dave was very accurate with description of the things that were done . He also had a few recommendations . My only concern was the salesman Adam who was rude when I was picking up my car on Saturday morning

Pat said they are great. They have great service and they are friendly.

Jim said he would recommend the business for service.

Jordan said she has followed the manager of this business everywhere he has worked because of the way he has treated her so well.

Dave always gets us in promptly when we have a need. Awesome customer service. He is the man, and we send all friends and family his way.
Thanks so much!

Boris said they were pretty quick, explained what was going on, and the price was good.

Tony said the technicians did a good job. He stated hey gave him an estimate up front and seemed to be honest and fair.

Matt said he was satisfied with the service the staff provided.

Nugzar said the staff were nice and got the work done. He was very satisfied with the service.

Heidi said the employees could not take her vehicle in sooner.

Bailey said the staff at this business did a good job, and the prices were fair.

Dave is very helpful diagnosing the work, can schedule quickly. Fair price and done on time.

I brought in my 2005 Sonata because the heater would not adjust cooler, it even produced heat when completed turned off - it was stuck. Dave and his repair team quickly identified the faulty actuator and had to order to part directly from Hyundai. It was received overnight, installed and I was back on the road and as everyone says “another happy customer.”

Steve said they always give good service.

ALWAYS the best place to have any service work done. Very honest and knowledgeable.