Every auto repair runs into a car that despite their efforts seems like Murphys law just takes over. Mine was one of those. Not once did I ever feel that they would not make it right. In fact they went the extra mile keeping me informed of every step. They even took it to another dealer at their expense. I have done business with them several years and even though this one was a hard one I would not want to take my care anywhere else.
NB
Natalie B.
Martinsville, VA
01/25/2024
3
Attempted to bully son is into additional payments
Doing a conversation with my son, the owner of the business attempted to sway any possible responsibilities for the car breaking down. When my son continued the conversation, if any major points were brought up, the conversation would be stirred away, talking about the spark plugs of the car the owner of the business then attempted to bring an ultimatum that essentially allows them to get an additional $100 from the $500 owed to their services.
NB
Natalie b.
Martinsville, VA
01/25/2024
3
My car is jacked up
So angry right now I have no working car and Eric just wants to talk about me taking down my reviews. He isn't even at the shop and has not really admitted they screwed up and will make it right at no cost to me which is what he should be saying.I am not willing to take down the reviews at this time so the 10 am call didn't happen, wow really, dude really.That car is the last car I got before my moms death, we got it together and now it is ruined.Not sure it will ever be the same or it can be fixed.There are no words for the pain he is causing right now.
BP
Brandy P.
Collinsville, VA
01/23/2012
Verified Customer
Category: Service
Brandy stated that everyone was real nice and honest.
Recommended
BC
Bertha C.
Bassett, VA
01/16/2012
Verified Customer
Category: Service
Bertha said this business did a good job. They were friendly and they had a loaner vehicle if she needed one. She said she appreciated what this business did for her while she was there.
Recommended
AA
Adrian A.
Collinsville, VA
01/10/2012
Verified Customer
Category: Service
Adrian said he received great service.
Recommended
JS
Jeannie S.
Fieldale, VA
01/04/2012
Verified Customer
Category: Service
Spoke with Ronald. He said everyone was really nice. He added that if someone wants a business that is thorough, this is the place to go.
Recommended
DH
Dorothy H.
VA
12/07/2011
Verified Customer
Category: Service
Dorothy said she was satisfied with this business. They were nice and courteous.
Recommended
DH
Dorothy H.
VA
12/07/2011
Verified Customer
Category: Service
Dorothy said she was satisfied with this business. They were nice and courteous.
Recommended
WC
William C.
Martinsville, VA
12/07/2011
Verified Customer
Category: Service
William said it was excellent. The people were nice and the work was good.
Recommended
JC
Jack C.
Bassett, VA
12/07/2011
Verified Customer
Category: Service
Jack said they checked the front end of the vehicle for him and they gave him a complete report about the issues his vehicle was having. He appreciated it.
Recommended
BO
Bruce O.
Burke, VA
12/07/2011
Verified Customer
Category: Service
Bruce said the personnel were quick and very polite. The vehicle was inspected and repaired, but he was not charged a cent for the visit.
Recommended
EM
Eric M.
Martinsville, VA
12/07/2011
Verified Customer
Category: Service
Eric said this business does good work.
Recommended
WC
William C.
Martinsville, VA
12/07/2011
Verified Customer
Category: Service
William said it was excellent. The people were nice and the work was good.
Recommended
JC
Jack C.
Bassett, VA
12/07/2011
Verified Customer
Category: Service
Jack said they checked the front end of the vehicle for him and they gave him a complete report about the issues his vehicle was having. He appreciated it.
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