Automax Hyundai Killeen


Overall Rating 4.27/5Overall Rating 4.27/5Overall Rating 4.27/5Overall Rating 4.27/5rating 4.27

704 Reviews

ReScore Reviews™ (18)

ReScore
Overall Rating 3.3333333/5Overall Rating 3.3333333/5Overall Rating 3.3333333/5rating 3.3333333rating 3.3333333
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
85% Would Recommend
100% Business Response
Latest Review about 1 hour ago
Sharon E. on 04/23/2018
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"The nice people"
The employees are so respectful and considerate. The facility is just wonderful. A very nice comfortable, clean setting with all the drinks and snacks for you. Couldn't ask for a better place to take my car!!!
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 04/18/2018
Service Type: Repair
Review Created: 04/23/2018 12:50 PM
Verified Customer on 04/23/2018
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"EMPLOYEES"
EVERYONE WAS VERY HELPFUL
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 04/16/2018
Service Type: Maintenance
Review Created: 04/23/2018 04:26 AM
Stephanie T. at Automax Hyundai Killeen responded on 04/23/2018

Thank you for taking the time to share your service experience. We greatly value your business and look forward to serving you again. Have a wonderful day.

Cynthia B. on 04/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people."
Greatest people, place and the service was unbelievable.
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 04/16/2018
Service Type: Repair
Review Created: 04/21/2018 09:26 AM
Stephanie T. at Automax Hyundai Killeen responded on 04/23/2018

Thank you for taking the time to share your service experience. We greatly value your business and look forward to serving you again. Have a wonderful day.

Lejla H. on 04/19/2018
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"Michel Bowden did a great job."
Michael Bowden did a great job. He was very professional and did a great job getting me in and out as fast as possible.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 04/16/2018
Service Type: Maintenance
Review Created: 04/19/2018 02:31 PM
Stephanie T. at Automax Hyundai Killeen responded on 04/23/2018

Thank you for taking the time to share your service experience. We greatly value your business and look forward to serving you again. Have a wonderful day.

Jose R. on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Warranty Service"
Great warranty service,the shop was really busy so the gave me a vehicle to use.
Everyone that I dealt with were professional and on point.
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 04/13/2018
Service Type: Repair
Review Created: 04/19/2018 07:57 AM
Stephanie T. at Automax Hyundai Killeen responded on 04/23/2018

Thank you for taking the time to share your service experience. We greatly value your business and look forward to serving you again. Have a wonderful day.

Verified Customer on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Great service always friendly
Vehicle: 2018 Hyundai Sonata
Category: Service
Service Date: 04/12/2018
Service Type: Maintenance
Review Created: 04/17/2018 04:35 PM
Stephanie T. at Automax Hyundai Killeen responded on 04/18/2018

Thank you for taking the time to share your service experience. We greatly value your business and look forward to serving you again. Have a wonderful day.

Michael K. on 04/16/2018
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"Facility "
Wonderful
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 04/11/2018
Service Type: Maintenance
Review Created: 04/16/2018 01:15 PM
Stephanie T. at Automax Hyundai Killeen responded on 04/18/2018

Thank you for taking the time to share your service experience. We greatly value your business and look forward to serving you again. Have a wonderful day.

Debbie H. on 04/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I love the facility "
The facility and my advisor, Michael were great
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 04/09/2018
Service Type: Maintenance
Review Created: 04/15/2018 04:50 PM
Stephanie T. at Automax Hyundai Killeen responded on 04/16/2018

Thank you for taking the time to share your service experience. We greatly value your business and look forward to serving you again. Have a wonderful day.

Verified Customer on 04/15/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"automax"
Eyuigvgdhhth
Vehicle: 2017 Hyundai Sonata Hyb
Category: Service
Service Date: 04/09/2018
Service Type: Maintenance
Review Created: 04/15/2018 04:31 PM
Stephanie T. at Automax Hyundai Killeen responded on 04/16/2018

Thank you for taking the time to share your service experience. We greatly value your business and look forward to serving you again. Have a wonderful day.

Harvey B. on 04/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service"
Wonderful folks, very helpful.
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 04/10/2018
Service Type: Maintenance
Review Created: 04/14/2018 08:57 AM
Stephanie T. at Automax Hyundai Killeen responded on 04/16/2018

Thank you for taking the time to share your service experience. We greatly value your business and look forward to serving you again. Have a wonderful day.

Evelyn J. on 04/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Your words are your bond."
Clean, comfortable surrounding, I did not mind waiting even the waiting time was Worth the wait
I never seen anything like Automax Service. Keep on keeping on. 10 STAR I give Automax.
Vehicle: 2012 Hyundai Veloster
Category: Service
Service Date: 04/10/2018
Service Type: Maintenance
Review Created: 04/13/2018 05:59 PM
Stephanie T. at Automax Hyundai Killeen responded on 04/16/2018

Thank you for taking the time to share your service experience. We greatly value your business and look forward to serving you again. Have a wonderful day.

Frederick G. on 04/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Exceptional Service"
I understand in a business such as this it is hard to please all the people all the time with the volume that you see. But what I see in professionalism and respect with the personnel I have dealt with makes up for the length of time that you may have to spend waiting for your vehicle to be serviced. Kudos to figuring out what truly MATTERS. `How people are treated' GOD bless!
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 04/06/2018
Service Type: Maintenance
Review Created: 04/11/2018 07:20 AM
Stephanie T. at Automax Hyundai Killeen responded on 04/11/2018

Thank you for taking the time to share your service experience and your kind words! We greatly value your business and look forward to serving you again in the future. Have a wonderful day!

Verified Customer on 04/10/2018
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"class act"
Great People and prompt service.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/05/2018
Service Type: Repair
Review Created: 04/10/2018 04:14 PM
Stephanie T. at Automax Hyundai Killeen responded on 04/11/2018

Thank you for taking the time to share your service experience. We greatly value your business and look forward to serving you again in the future. Have a wonderful day!

James V. on 04/10/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Restful"
I found the service time slow but the area we were at was setup such that I didn’t mind the wait
Vehicle: 2018 Hyundai Tucson
Category: Service
Service Date: 04/06/2018
Service Type: Maintenance
Review Created: 04/10/2018 03:58 PM
Stephanie T. at Automax Hyundai Killeen responded on 04/11/2018

Thank you for taking the time to share your service experience. We greatly value your business and look forward to serving you again in the future. Have a wonderful day!

Verified Customer on 04/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"State of the Art facility"
Everything is very welcoming from your first step in the door. The explained everything in detail and didn't try "up" selling me.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/05/2018
Service Type: Maintenance
Review Created: 04/10/2018 01:34 PM
Stephanie T. at Automax Hyundai Killeen responded on 04/11/2018

Thank you for taking the time to share your service experience. We greatly value your business and look forward to serving you again in the future. Have a wonderful day!

Suzanne S. on 04/09/2018
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Great facility, poor service, poor communication"
Service was not completed when I was told it would be—in fact, they had not even started it 1/2 hour AFTER I was told it would be completed. No communication (update on status), explanation or apology was provided.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 04/04/2018
Service Type: Maintenance
Review Created: 04/09/2018 04:55 PM
Stephanie T. at Automax Hyundai Killeen responded on 04/11/2018

Thank you for taking the time to share your feedback. I have escalated your concerns to our management team to further address. We greatly value your business and hope you have a wonderful day.

Loyce D. on 04/08/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"A Very Good Experience"
I went online and scheduled my appointment. A few weeks later I showed up for my appointment. The service rep. was prompt in signing me in. The amenities were the best. They had breakfast tacos, coffee, flavored water, fruit and pastries. The waiting area was nice, clean, and comfortable. It made waiting a breeze.

My only disappointment was they did,'t wash my car like they had washed my husband's Elantra; otherwise, everything else was great.
Vehicle: 2011 Hyundai Sonata Hyb
Category: Service
Service Date: 04/03/2018
Service Type: Repair
Review Created: 04/08/2018 07:45 PM
Stephanie T. at Automax Hyundai Killeen responded on 04/09/2018

Thank you for taking the time to share your service experience. We greatly value your business and look forward to serving you again in the future. Have a wonderful day.

Verified Customer on 04/07/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"customer service"
Good
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 03/29/2018
Service Type: Maintenance
Review Created: 04/07/2018 09:17 AM
Stephanie T. at Automax Hyundai Killeen responded on 04/09/2018

Thank you for taking the time to share your service experience. We greatly value your business and look forward to serving you again in the future. Have a wonderful day.

Alby L. on 04/06/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Courtesy "
The service facility is a major part of your great car care.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 03/30/2018
Service Type: Maintenance
Review Created: 04/06/2018 06:59 PM
Stephanie T. at Automax Hyundai Killeen responded on 04/09/2018

Thank you for taking the time to share your service experience. We greatly value your business and look forward to serving you again in the future. Have a wonderful day.

Verified Customer on 04/06/2018
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"Excellent service!"
Very impressed with my service. Had some issues that needed to be addressed, but wasn't pressured to take care of it, same day. Thanks, Automax and Michael!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 03/30/2018
Service Type: Maintenance
Review Created: 04/06/2018 06:39 PM
Stephanie T. at Automax Hyundai Killeen responded on 04/09/2018

Thank you for taking the time to share your service experience. We greatly value your business and look forward to serving you again in the future. Have a wonderful day.

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