Automax Hyundai Killeen


Overall Rating 4.21/5Overall Rating 4.21/5Overall Rating 4.21/5Overall Rating 4.21/5rating 4.21

495 Reviews

ReScore Reviews™ (11)

ReScore
Overall Rating 3.2727273/5Overall Rating 3.2727273/5Overall Rating 3.2727273/5rating 3.2727273rating 3.2727273
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
83% Would Recommend
100% Business Response
Latest Review about 18 hours ago
Lejla H. on 12/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service Department"
The service department is great. I think it could be a little faster but other than that it was great.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 12/09/2017
Service Type: Repair
Review Created: 12/16/2017 06:24 AM
Cheryl S. on 12/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"So much better!"
I had not been back to this business for several years because of the past customer service. What a turn around!
Appointment confirmation, attentive with every aspect, RESPECTFUL! No excuses! No lies! Very customer oriented and you have won me back! I know I'm just a small fish, but this new staff and service center is now receiving every star available! Thank you for treating me like a valued customer!!!
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 12/12/2017
Service Type: Repair
Review Created: 12/15/2017 09:10 PM
Diane M. on 12/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Service advisor Chris Mathew was very professional and all questions and feedback was highly appreciated.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 12/12/2017
Service Type: Maintenance
Review Created: 12/15/2017 01:06 PM
Stephanie T., Warranty Administrator at Automax Hyundai Killeen responded on 12/15/2017

Thank you Diane for taking the time to provide your five star experience. We greatly value your business and look forward to serving you in the future. We hope you have a wonderful weekend.

Danielle M. on 12/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great!"
My service rep is the best! I hope he helps me every time!
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 12/12/2017
Service Type: Maintenance
Review Created: 12/15/2017 11:11 AM
Stephanie T., Warranty Administrator at Automax Hyundai Killeen responded on 12/15/2017

Thank you Danielle for taking the time to provide our service experience. We greatly value your business and look forward to serving you in the future, Have a wonderful day.

Donna M. on 12/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Efficiency!"
Went in for recall and they found another problem (under warranty) so got both done without having to return! Pleased!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 12/12/2017
Service Type: Repair
Review Created: 12/15/2017 10:55 AM
Stephanie T., Warranty Administrator at Automax Hyundai Killeen responded on 12/15/2017

Thank you Donna for taking the time to provide our service experience. We greatly value your business and look forward to serving you in the future, Have a wonderful day.

Alby L. on 12/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I give automax an overall rating of 5 stars "
Friendly service, beautiful facility.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 12/06/2017
Service Type: Repair
Review Created: 12/14/2017 05:07 PM
Stephanie T., Warranty Administrator at Automax Hyundai Killeen responded on 12/15/2017

Thank you Alby for taking the time to provide our service experience. We greatly value your business and look forward to serving you in the future, Have a wonderful day.

Tammie W. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Kudos"
This was only my second visit and a welcome one as I had my car serviced. My advisor is awesome, Michael B kept me informed and comfortable as I waited. Kudos. On the new service center, it is customer friendly
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 12/07/2017
Service Type: Maintenance
Review Created: 12/12/2017 09:49 PM
Stephanie T., Warranty Administrator at Automax Hyundai Killeen responded on 12/13/2017

Thank you Tammie for taking the time to share your experience. We greatly value your business and look forward to serving you again in the future. Have a wonderful day.

Verified Customer on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best Service "
Had a truly great Experience from making the appointment by phone to the service Desk and checking out and my repairs
Thank you
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 12/07/2017
Service Type: Repair
Review Created: 12/12/2017 05:39 PM
Stephanie T., Warranty Administrator at Automax Hyundai Killeen responded on 12/13/2017

Thank you valued customer for taking the time to share your experience. We greatly value your business and look forward to serving you again in the future. Have a wonderful day.

Verified Customer on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
Courteous and experience staff
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 12/08/2017
Service Type: Maintenance
Review Created: 12/12/2017 02:37 PM
Stephanie T., Warranty Administrator at Automax Hyundai Killeen responded on 12/12/2017

Thank you for taking the time to provide your experience. We greatly value your business and look forward to serving you in the future. Have a wonderful day.

Jackie P. on 12/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Very quick "
Everything was fine
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 12/06/2017
Service Type: Repair
Review Created: 12/11/2017 12:01 PM
Stephanie T., Warranty Administrator at Automax Hyundai Killeen responded on 12/11/2017

Thank you Jackie for taking the time to provide your ServiceMax experience. We greatly value your business and look forward to serving you again in the future. Have a wonderful day.

Patricia R. on 12/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thank you"
Easy scheduling fast setvice
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 12/05/2017
Service Type: Maintenance
Review Created: 12/10/2017 09:43 PM
Stephanie T., Warranty Administrator at Automax Hyundai Killeen responded on 12/11/2017

Thank you Patricia for taking the time to share your experience. We greatly value your business and look forward to serving you again in the future. Have a wonderful day.

Tiffany L. on 12/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome "
Wish i bought my car from here
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 12/04/2017
Service Type: Repair
Review Created: 12/08/2017 07:35 AM
Stephanie T., Warranty Administrator at Automax Hyundai Killeen responded on 12/08/2017

Thank you Tiffany for taking the time to provide your experience. We greatly value your business and look forward to serving you again in the future. Have a wonderful weekend.

Verified Customer on 12/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The best customer service "
I love going to Automax Hyundai. Everybody is so friendly and helpful. The food is good too, lol. They are fast, friendly and super clean too. Every time they wash my car, love it.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 12/04/2017
Service Type: Repair
Review Created: 12/07/2017 01:58 PM
Stephanie T., Warranty Administrator at Automax Hyundai Killeen responded on 12/07/2017

Thank you for taking the time to provide your feedback. We greatly value your business and look forward to serving you again in the future. Have a wonderful day!

Kenneth K. on 12/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Where is my receipt ????."
You have very nice new complex with all the bells & whistles. With all the new you think could have a computer that could print out a receipt. I'm still looking for the one you promised send me. Kenneth D. KImmons 107 N. Greenwood Dr. Buchanan Dam ,TX. 78609
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 11/30/2017
Service Type: Repair
Review Created: 12/05/2017 06:51 PM
Stephanie T., Warranty Administrator at Automax Hyundai Killeen responded on 12/06/2017

Thank you Kenneth for taking the time to provide your feedback. We greatly value your business and look forward to serving you again in the future. Have a wonderful day.

Sharon D. on 12/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great job"
Mr . Bowden was great . The wait time was great. And the quality of work was very good . I appreciate the car wash after my car was serviced with the new right hand front door handle was put on. Thanks so much for the great service.
Vehicle: 2006 Hyundai Tucson
Category: Service
Service Date: 12/01/2017
Service Type: Maintenance
Review Created: 12/05/2017 03:55 PM
Stephanie T., Warranty Administrator at Automax Hyundai Killeen responded on 12/05/2017

Thank you Sharon for taking the time to provide your feedback. We greatly value your business and look forward to serving you again in the future. Have a wonderful day.

Donald H. on 12/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"owner"
If it was any better I could not stand it
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 12/01/2017
Service Type: Repair
Review Created: 12/05/2017 02:33 PM
Stephanie T., Warranty Administrator at Automax Hyundai Killeen responded on 12/05/2017

Thank you Donald for taking the time to provide your feedback. We greatly value your business and look forward to serving you again in the future. Have a wonderful day.

Joel B. on 12/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Windows and service "
I like how u guys have the windows and ppl can see what they're doing to your car. Service was excellent too, everyone was polite.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 12/01/2017
Service Type: Repair
Review Created: 12/05/2017 12:50 PM
Stephanie T., Warranty Administrator at Automax Hyundai Killeen responded on 12/05/2017

Thank you Joel for taking the time to provide your feedback. We greatly value your business and look forward to serving you again in the future. Have a wonderful day.

Verified Customer on 12/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Advisors were easy to work with and took my needs seriously"
Everyone I encountered at the dealership was professional and handled my needs with care and compassion
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/28/2017
Service Type: Repair
Review Created: 12/04/2017 04:50 PM
Stephanie T., Warranty Administrator at Automax Hyundai Killeen responded on 12/05/2017

Thank you for taking the time to provide your feedback. We greatly value your business and look forward to serving you again in the future. Have a wonderful day.

Randy S. on 12/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Was fast for a walk in
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/22/2017
Service Type: Repair
Review Created: 12/01/2017 07:43 AM
Stephanie T., Warranty Administrator at Automax Hyundai Killeen responded on 12/04/2017

Thank you Randy for taking the time to provide your feedback. We greatly value your business and look forward to serving you again. Have a wonderful day.

Sunithia B. on 11/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service "
Great customer service
Vehicle: 2003 Hyundai Elantra
Category: Service
Service Date: 11/20/2017
Service Type: Maintenance
Review Created: 11/28/2017 08:06 PM
Stephanie T., Warranty Administrator at Automax Hyundai Killeen responded on 12/01/2017

Thank you Sunithia for taking the time to provide your feedback. We greatly value your business and look forward to serving you again in the future. Have a wonderful day!

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