Automax Hyundai Killeen


Overall Rating 4.15/5Overall Rating 4.15/5Overall Rating 4.15/5Overall Rating 4.15/5rating 4.15

431 Reviews

ReScore Reviews™ (10)

ReScore
Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5rating 3.3rating 3.3
Original
Overall Rating 2.1/5Overall Rating 2.1/5rating 2.1rating 2.1rating 2.1
82% Would Recommend
100% Business Response
Latest Review 1 day ago
Leigh P. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Super nice facility and employees!"
The new space is great! My kids loved the snack options, I loved the Starbucks machine options. The waiting spaces available were comfortable and clean. Everyone we interacted with was friendly. Was very pleased with our last experience.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 10/05/2017
Service Type: Repair
Review Created: 10/18/2017 02:00 PM
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MARK M. at Automax Hyundai Killeen responded on 10/19/2017

Dear Ms. P, 
Thank you for your review.  I am glad you were pleased.  Come back and see us soon.  Bring the whole family!
Mark H. Marek
Director of Fixed Operations
Automax Hyundai

Autumn H. on 10/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Waiting on a part"
Besides having to wait on a part for the vehicle... everyone has been great.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/17/2017 06:37 PM
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MARK M. at Automax Hyundai Killeen responded on 10/18/2017

Dear Ms. H, 
Thank you for your review.  I hope you will stop by to see me when you come in on Friday.  It will be my pleasure to serve you!
Mark H. Marek
Director of Fixed Operations
Automax Hyundai

Verified Customer on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great place"
Everyone was very helpful. The service was handled in a very timely manner. Great place.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/17/2017 05:41 PM
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MARK M. at Automax Hyundai Killeen responded on 10/18/2017

Dear Anonymous, 
Thank you for your review.  We appreciate your business!
Mark H. Marek
Director of Fixed Operations
Automax Hyundai

Takecia M. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
Great customer service
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 03:56 PM
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MARK M. at Automax Hyundai Killeen responded on 10/18/2017

Dear TM, 
Thank you for your review.  I am glad that you were pleased.
Mark H. Marek
Director of Fixed Operations
Automax Hyundai

MARGARET G. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice people, very friendly."
Everyone was very helpful. Only thing I would change was NOT to have TV blaring in both lounges on same channel. I needed to get away from the Sports Guys Mouths yelling at each other and there was no place to go. I had a migraine for the rest of the day.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/17/2017 02:51 PM
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MARK M. at Automax Hyundai Killeen responded on 10/18/2017

Dear Ms. G, 
Thank you for your review.  I don't like the sports guys either.  I will work toward getting it changed.
Thanks again, 
Mark H. Marek
Director of Fixed Operations
Automax Hyundai

Caren E. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Experience in Killeen TX"
I loved being able to get coffee and something to eat while we waited in a very comfortable waiting area while our car was being serviced. You made us feel very comfortable. Additionally, your guys serviced my car in record time. Bravo!!!
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/17/2017 01:37 PM
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MARK M. at Automax Hyundai Killeen responded on 10/18/2017

Dear Ms. E, 
Thank you for your review.  I am happy you had a great experienced!
Mark H. Marek
Director of Fixed Operations
Automax Hyundai

Verified Customer on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very enjoyable experience!"
The new facility at Automax makes the experience very relaxing!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/17/2017 07:38 AM
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MARK M. at Automax Hyundai Killeen responded on 10/18/2017

Dear Anonymous, 
Thank you for your review.  I am glad you liked our new home!
Mark H. Marek
Fixed Operations Director
Automax Hyundai

Kendra W. on 10/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great environment "
Great service
Vehicle: 2014 Hyundai Genesis
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/13/2017 02:31 PM
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MARK M. at Automax Hyundai Killeen responded on 10/14/2017

Dear Ms. W, 
Thank you for your review.  We appreciate your business!
Mark H. Marek
Director of Fixed Operations
Automax Hyundai

Verified Customer on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Very nice facility, and top notch service!!
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/13/2017 12:22 PM
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MARK M. at Automax Hyundai Killeen responded on 10/13/2017

Dear Anonymous, 
Thank you for your nice review.  We enjoyed having you here, and hope you will come back soon!
Mark H. Marek
Director of Fixed Operations
Automax Hyundai

Jeffery R. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Automax Killeen-The Happy Place"
I brought my son's Hyundai Veloster to Automax Killeen with for service on an unscheduled visit and the service from start to finish was unbelievable. I was greeted by a service rep as soon as I walked in and was not only given a full explanation of expected services but was also given a tour of the new facility. The facility is second to none and this is coming from a guy who owns a BMW and a Landrover. From the breakfast bar to the movie room to the computer work lab, this place is awesome and makes or an enjoyable service appointment. All of the service reps were professionally dressed and presented a welcoming attitude. They have truly raised the bar when it comes to customer service. Automax Killeen- The Happy Place!!
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/13/2017 11:08 AM
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MARK M. at Automax Hyundai Killeen responded on 10/13/2017

Dear Mr. R, 
Thank you for your review and kind words.  After many years in the car business, it's like I've gone to Service Director heaven.  I am so happy that you enjoyed the experience.  Come back soon!
Thanks again, 
Mark H. Marek
Director of Fixed Operations
Automax Hyundai

Verified Customer on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good "
Good service
Vehicle: 2011 Hyundai Genesis
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/12/2017 03:31 PM
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MARK M. at Automax Hyundai Killeen responded on 10/13/2017

Dear Anonymous, 
Thank you for your review.  I am glad that we took great care of you.
Thanks again, 
Mark H. Marek
Director of Fixed Operations
Automax Hyundai

Verified Customer on 10/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great job. "
The work was done really fast on my car. I was very satisfied.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/03/2017
Service Type: Repair
Review Created: 10/08/2017 04:59 AM
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MARK M. at Automax Hyundai Killeen responded on 10/09/2017

Dear Anonymous, 
Thank you for your review and feedback.  I am happy that we took good care of you!  Come back soon!
Thank Again, 

Mark H. Marek
Director of Fixed Operations
Automax Hyundai

Michael B. on 10/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
Nice new place.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/30/2017
Service Type: Maintenance
Review Created: 10/05/2017 04:12 PM
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MARK M. at Automax Hyundai Killeen responded on 10/07/2017

Dear Mr. B, 
Thank you for your review.  We appreciate your business.  Come back soon!
Mark H. Marek
Director of Parts and Service Operations
Automax Hyundai

Verified Customer on 10/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great new place along with friendly employees"
great job
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/28/2017
Service Type: Maintenance
Review Created: 10/04/2017 01:25 AM
Stephanie T., Warranty Administrator at Automax Hyundai Killeen responded on 10/04/2017

Thank you for taking the time to provide your feedback. We greatly value your business and look forward to serving you again. Have a wonderful day.

Roger G. on 10/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great job"
Excellent experience!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/26/2017
Service Type: Repair
Review Created: 10/03/2017 06:17 PM
Stephanie T., Warranty Administrator at Automax Hyundai Killeen responded on 10/04/2017

Thank you Roger for taking the time to provide your feedback. We greatly value your business and look forward to serving you again. Have a wonderful day.

Verified Customer on 10/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Great service
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 09/29/2017
Service Type: Maintenance
Review Created: 10/03/2017 04:17 PM
Stephanie T., Warranty Administrator at Automax Hyundai Killeen responded on 10/04/2017

Thank you for taking the time to provide your feedback. We greatly value your business and look forward to serving you again. Have a wonderful day.

Morgan H. on 10/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service & Communication"
I had to have my engine replaced under recall. I was kept informed and up to date during the entire process. Very professional!!!
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 09/29/2017
Service Type: Repair
Review Created: 10/03/2017 01:20 PM
Stephanie T., Warranty Administrator at Automax Hyundai Killeen responded on 10/04/2017

Thank you Morgan for taking the time to provide your feedback. We greatly value your business and look forward to serving you again. Have a wonderful day.

Jutta S. on 10/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service "
always have great service
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 09/26/2017
Service Type: Maintenance
Review Created: 10/03/2017 11:42 AM
Stephanie T., Warranty Administrator at Automax Hyundai Killeen responded on 10/04/2017

Thank you Jutta for taking the time to provide your feedback. We greatly value your business and look forward to serving you again. Have a wonderful day.

Verified Customer on 10/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and the extras of customer perks was amazing "
We were visiting killeen and wanted the oil changed before returning home in California. The politeness and customer care was the best we have ever had!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/19/2017
Service Type: Maintenance
Review Created: 10/02/2017 05:16 PM
Stephanie T., Warranty Administrator at Automax Hyundai Killeen responded on 10/04/2017

Thank you for taking the time to provide your feedback. We greatly value your business and wish you a wonderful day.

Tim R. on 10/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome atmosphere "
My car will need to come back as the car still slams into gear when downshifting around 50 to 70 mph.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/25/2017
Service Type: Repair
Review Created: 10/01/2017 06:37 PM
Stephanie T., Warranty Administrator at Automax Hyundai Killeen responded on 10/02/2017

Thank you Tim for taking the time to provide your feedback, we greatly value your business and look forward to serving you again in the future. Have a wonderful day.

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