Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

514 Reviews

98% Would Recommend
Latest Review 3 days ago

Reviews


SM
Sheldon M.
Long Beach, CA
Mercedes-Benz E350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Sheldon said the business did everything he needed. The service was quick and efficient.
This review was collected via phone interview by Customer Research Inc.

RS
Roderyck S.
Long Beach, CA
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Roderyck said he had a pleasant visit.
This review was collected via phone interview by Customer Research Inc.

EC
Elyse C.
Seal Beach, CA
Acura MDX
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Elyse said they are amazing, honest, quick and she trusts them. She is very happy.
This review was collected via phone interview by Customer Research Inc.

WQ
Wendy Q.
Seal Beach, CA
Volkswagen Tiguan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Wendy said she got her tires changed and the staff got it done.
This review was collected via phone interview by Customer Research Inc.

LH
Lee H.
Long Beach, CA
Toyota Tacoma
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Lee said he has used this business for years. He trusts the work the employees provide. Bob provided excellent service. They were straight forward with him. Their restroom was very clean.
This review was collected via phone interview by Customer Research Inc.

DD
Donald D.
Seal Beach, CA
Honda Civic Cpe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Donald said the staff will always attend to him immediately. They are always courteous, neat, and get the job done as quickly as possible. He said his wife loves them so much, she bakes brownies for them. He said, they are a professional outfit, the staff treat them well, and likes the way he can make appointments with them. Donald said he loves the staff, and whenever he makes an appointment, everything goes really smoothly. He said he is able to walk into the establishment without an appointment for service if he needs to, and they take care of his issue right away.
This review was collected via phone interview by Customer Research Inc.

AM
Annalise M.
Long Beach, CA
Nissan Altima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Annalise said the staff were very efficient, thorough, and got the vehicle working perfectly.
This review was collected via phone interview by Customer Research Inc.

JM
JULIE M.
Huntington Beach, CA
Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018
Customer Service
They have great respect for the customer and they bend over backwards to help. Quality work.

JM
John M.
Laguna Woods, CA
GMC Sierra 3500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
John said this business was prompt and went out of their way to help him. He was late for work and they had him first in line to fix his tire. They did a good job and did it quickly. They charged him a fair price.
This review was collected via phone interview by Customer Research Inc.

JL
JEANETTE L.
Huntington Beach, CA
INFINITI EX35
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/27/2018
Parts and Labor to remove and replace radiator was expensive!
I dropped my 2008 Infiniti EX35 off on 4/23 for routine maintenance (oil change, tire rotation and brake inspection, etc.) and was called to say that my radiator was leaking coolant and that the radiator needs to be replaced.
I wasn't positive at the time when I was called but I thought my radiator had been replaced not too long ago by another mechanic but because all my service documentation was in my car AND I had to drive to Pasadena for work the next day and was concerned my car would break down, I went ahead and approved doing the work for the quoted estimated $1104 cost.
My radiator had been replaced, oil changed, tires rotated and brakes inspected for a total cost of $1106.
$405.62 was the radiator part and $540.00 was the labor to remove/replace the radiator.
I located my service documentation on my car and found on 10/09/2014, my radiator had indeed been removed/replaced due to "Radiator crack/engine overheat." $275.97 was cost for the part and $220.00 was the cost for labor. I understand that perhaps the part might have cost more because you are using original manufacturer parts (although I swear this other mechanic always told me he uses original manufacturer parts) but the labor is what's shocking...over double? Next time I have major work needed on my car, I guess I'll have to call around for quotes and take my chances driving my car :(

SW
SANDY W.
Seal Beach, CA
Scion xB
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018
Glad I chose this place
The folks at Automotive Excellence are competent and friendly, and their services are reasonably priced. I feel secure that my car is well-taken care of and that my little granddaughters and I are safe in it.

JF
JAMES F.
Long Beach, CA
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018
Consistent and reliable service.
My 15 years old vehicle continues to serve me well. It has received regular maintenance here for several years. It remains a plrasure to drive because of this excellent service.

JF
JAMES F.
Long Beach, CA
Toyota Avalon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018
Consistent and reliable service.
Always pleased with the service we receive on our two older vehicles. They continue to run beautifully and reliably.

JM
JULIE M.
Huntington Beach, CA
Dodge Ram Van
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018
Their care and concern for customer s
They take great pride to satisfy the customer.

LB
LIN B.
Seal Beach, CA
Volkswagen Jetta Sedan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018
Andrew was very helpful
Great service as usual ❤️

KB
KATHIE B.
Long Beach, CA
Volvo XC60
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018
Great Job!
Always great service!

RL
ROGER L.
Seal Beach, CA
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018
Always great service
Always great service from Automotive Excellence.

LV
Leanne V.
Seal Beach, CA
Chevrolet Tahoe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018 Category: Service
Leanne said the employees were responsive and their work was thorough.
This review was collected via phone interview by Customer Research Inc.

KM
Kelly M.
Long Beach, CA
Honda Odyssey
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018 Category: Service
Kelly said the business was trustworthy.
This review was collected via phone interview by Customer Research Inc.

NH
Nancy H.
Long Beach, CA
Mercedes-Benz E320
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
Nancy said she really respects how honest the staff is with her. She depends on them to do good work each time and she appreciates this.
This review was collected via phone interview by Customer Research Inc.

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