Donald said he was pleased with the service he received. However, there are a couple things he would have liked the business to have done a little better. The turnaround time in which he received his vehicle back could've been a little better. His vehicle still has a small oil leak. The business told him this was indicative of the type of vehicle he has. They were able to seal the leak, but not stop it completely. Despite this, he has no problem with Tim, the service manager. He has worked very closely with him in the past, and will continue to bring his vehicle back there to have work done in the future.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.