AutoNation Hyundai Mall of Georgia


Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51

1848 Reviews

ReScore Reviews™ (50)

ReScore
Overall Rating 4.3600008/5Overall Rating 4.3600008/5Overall Rating 4.3600008/5Overall Rating 4.3600008/5rating 4.3600008
Original
Overall Rating 2.10204/5Overall Rating 2.10204/5rating 2.10204rating 2.10204rating 2.10204
91% Would Recommend
100% Business Response
Latest Review about 5 hours ago
Verified Customer on 10/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Warranty work "
Courteous staff and clean waiting area. Work was completed in a timely manner.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 10/17/2017
Service Type: Repair
Review Created: 10/22/2017 04:14 PM
Verified Customer on 10/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"AutoNation"
Gave a good price on new tires and got me back on the road quickly
Vehicle: 2012 Hyundai Sonata Hyb
Category: Service
Service Date: 10/17/2017
Service Type: Repair
Review Created: 10/22/2017 04:03 PM
Henriette W. on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Buy your next car here. "
I'm from the Old School.... So sometimes I need more help with the high tec stuff and I can tell you that ALL of the people were more than patient with me. We did get it all figured out. Thank You!
Vehicle: 2018 Hyundai Elantra
Category: Service
Service Date: 10/18/2017
Service Type: Maintenance
Review Created: 10/21/2017 11:44 AM
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Kristin C R. at AutoNation Hyundai Mall of Georgia responded on 10/21/2017

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.
 
Sincerely,       
Richard Dooley
Service Director Hyundai Mall of Ga


We are happy to assist, even with our valued "Old School" customers.  As you demonstrated, sometimes the high tech stuff still needs the Old School approach to figure out.

Sincerely,
Kristin Rivett
Customer Relations Manager
AutoNation Hyundai Mall of GA


 

Russell M. on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick Service"
Carried in car with misfire codes first thing in morning without an appointment and was repaired quickly. My only complaint was web site showed service open to 9:00 pm but it closed at 7:00 and I missed picking car up same day.
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 10/17/2017
Service Type: Repair
Review Created: 10/21/2017 07:48 AM
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Kristin C R. at AutoNation Hyundai Mall of Georgia responded on 10/21/2017

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Please reach out to our Customer Relations Manager, Kristin Rivett at RivettK@autonation.com or 678-714-3430 to let us know which web site you were viewing.  If there is an error, we need to correct that.  Service hours are 7am to 7pm Monday through Friday, and Saturday, 7am to 5pm.  Service is closed on Sundays.  Our sales department hours are 9am to 9pm, Monday through Saturday, and Noon to 6pm Sunday. 

Thank you for your feedback.
 
Sincerely,       
Richard Dooley
Service Director Hyundai Mall of Ga

TERRENCE H. on 10/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timely and friendly "
All of my visits there have been the same - reasonable, timely, and friendly. I don’t mind passing a few other dealerships along the way to get here to service my Sonata Hybrid.
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 10/14/2017
Service Type: Repair
Review Created: 10/20/2017 06:07 PM
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Kristin C R. at AutoNation Hyundai Mall of Georgia responded on 10/20/2017

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,       
Richard Dooley
Service Director Hyundai Mall of Ga

Cheryl W. on 10/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Consistent service "
Service rep is always friendly and helpful.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 10/14/2017
Service Type: Repair
Review Created: 10/20/2017 04:26 PM
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Kristin C R. at AutoNation Hyundai Mall of Georgia responded on 10/20/2017

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,       
Richard Dooley
Service Director Hyundai Mall of Ga

Verified Customer on 10/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice place"
Great service
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/14/2017
Service Type: Repair
Review Created: 10/20/2017 04:24 PM
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Kristin C R. at AutoNation Hyundai Mall of Georgia responded on 10/20/2017

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,       
Richard Dooley
Service Director Hyundai Mall of Ga

Ashley M. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great friendly place "
Excellent work
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 10/17/2017
Service Type: Repair
Review Created: 10/19/2017 05:32 PM
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Kristin C R. at AutoNation Hyundai Mall of Georgia responded on 10/20/2017

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

 
Sincerely,
Richard Dooley
Service Director Hyundai Mall of Ga

Verified Customer on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service "
Very professional.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/17/2017
Service Type: Repair
Review Created: 10/19/2017 10:39 AM
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Kristin C R. at AutoNation Hyundai Mall of Georgia responded on 10/19/2017

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,       
Richard Dooley
Service Director Hyundai Mall of

Richard D. at AutoNation Hyundai Mall of Georgia responded on 10/19/2017

Thank you very much for granting us 5 stars. We appreciate you and look forward to assisting you with your automotive needs in the future.

Sincerely,
Richard Dooley
Service Director
Hyundai Mall of GA

Ernest R. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service at its best. "
Easy drop off. Handled promptly. Called when it was done and explained all that was done. Had to order part. Said they would call when it was in and install it at my convenience.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/18/2017 05:14 PM
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Kristin C R. at AutoNation Hyundai Mall of Georgia responded on 10/18/2017

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

I will share your comments with your service advisor and team.
 
Sincerely,
Richard Dooley
Service Director Hyundai Mall of Ga

Richard D. at AutoNation Hyundai Mall of Georgia responded on 10/19/2017

Thank you very much for granting us 5 stars. We appreciate you and look forward to assisting you with your automotive needs in the future.

Sincerely,
Richard Dooley
Service Director
Hyundai Mall of GA

Christopher W. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and Efficient Service Visit"
Prompt part order and subsequent installation was done while I waited.
Vehicle: 2013 Hyundai Genesis
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/18/2017 11:07 AM
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Kristin C R. at AutoNation Hyundai Mall of Georgia responded on 10/18/2017

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

I will share your comments with your advisor, Harrison, and your dedicated service team.
 
Sincerely,
Richard Dooley
Service Director Hyundai Mall of Ga

Jonathan V. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Knowledgeable and friendly staff"
Members are thorough and pay attention to detail, a real great crew of men and women on staff.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/18/2017 10:46 AM
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Kristin C R. at AutoNation Hyundai Mall of Georgia responded on 10/18/2017

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.
 
I will share your comments with your dedicated service team.

Sincerely,
Richard Dooley
Service Director Hyundai Mall of Ga

Verified Customer on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Dustin in service - A+ Top Notch Guy! "
After my favorite service people quit Hyundai ( Ronda and Dalton), I was very sad! Still sad!
Thankfully a nice guy & very competent guy is there to help me! Please keep Dustin! Fix whatever has caused others to leave.

I love my Hyundai but don’t love seeing the good people leave service. I also had a mess while leasing my 2- 2017 Elantras .... not sure if I will lease from this dealership again.... Love service, don’t love the leasing department (very disorganized and such a mess!)
Thank you Dustin!!! Please stay at Hyundai!!!!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/17/2017 03:13 PM
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Kristin C R. at AutoNation Hyundai Mall of Georgia responded on 10/17/2017

Hello, K.O.

Thank you for your valuable feedback and survey response regarding your recent service visit, and your leasing experience that was not to your satisfaction. We miss Dalton and Ronda as well, but there will always be change, good or bad.  That includes our sales department.  As you know, I follow up with things there as well, and many improvements have been made.  Feel free to call me, should you be interested in more information, or if I may be of any assistance or service.

On behalf of our Service Director, Richard Dooley, I would like to thank you for filling out the survey and awarding us 5 stars. We appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.
 
 
Sincerely,

Kristin Rivett
Customer Relations Manager
AutoNation Hyundai Mall of GA
678-714-3430
rivettk@autonation.com

Darlene B. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service / Great Team"
I am always treated well whenever I come in for service - they are very professional. They are friendly and knowledgeable about Hyundais.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/17/2017 01:20 PM
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Kristin C R. at AutoNation Hyundai Mall of Georgia responded on 10/17/2017

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.
 
I will share your comments with your dedicated service team.

Sincerely,
Richard Dooley
Service Director Hyundai Mall of Ga

Verified Customer on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional Job"
After 2 and a half years my car is running like a brand new one!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/17/2017 12:41 PM
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Kristin C R. at AutoNation Hyundai Mall of Georgia responded on 10/17/2017

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

I will share your comment with your dedicated service team.

Sincerely,
Richard Dooley
Service Director Hyundai Mall of Ga

Richard H. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good job"
window switch replaced.
Vehicle: 2013 Hyundai Genesis
Category: Service
Service Date: 10/14/2017
Service Type: Repair
Review Created: 10/17/2017 11:21 AM
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Kristin C R. at AutoNation Hyundai Mall of Georgia responded on 10/17/2017

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,
Richard Dooley
Service Director Hyundai Mall of Ga

Anthony P. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good reputation"
Always have had a good experizance
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/17/2017 11:17 AM
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Kristin C R. at AutoNation Hyundai Mall of Georgia responded on 10/17/2017

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.
 
I will share your comment with your dedicated service team.

Sincerely,
Richard Dooley
Service Director Hyundai Mall of Ga

Verified Customer on 10/17/2017
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"Courtesy and respect"
The staff is always very courteous. They get me in and out in a timely matter and they explain everything to me in a way that I can understand.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 10:44 AM
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Kristin C R. at AutoNation Hyundai Mall of Georgia responded on 10/17/2017

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

I will pass along your comments to your dedicated service team.

Sincerely,
Richard Dooley
Service Director Hyundai Mall of Ga

Anita B. on 10/17/2017
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"Service"
Service provider is excellent.
Vehicle: 2014 Hyundai Equus
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/17/2017 09:01 AM
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Kristin C R. at AutoNation Hyundai Mall of Georgia responded on 10/17/2017

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,
Richard Dooley
Service Director Hyundai Mall of Ga

Phillip M. on 10/16/2017
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"Great service with a quick turn around time"
Really enjoyed my first visit
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 10/07/2017
Service Type: Repair
Review Created: 10/16/2017 02:24 PM
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Kristin C R. at AutoNation Hyundai Mall of Georgia responded on 10/16/2017

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,
Richard Dooley
Service Director Hyundai Mall of Ga

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