AutoNation Hyundai Mall of Georgia


Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5rating 4.52

2137 Reviews

ReScore Reviews™ (69)

ReScore
Overall Rating 4.4927583/5Overall Rating 4.4927583/5Overall Rating 4.4927583/5Overall Rating 4.4927583/5rating 4.4927583
Original
Overall Rating 2.16418/5Overall Rating 2.16418/5rating 2.16418rating 2.16418rating 2.16418
91% Would Recommend
100% Business Response
Latest Review 3 days ago
Benny B. on 01/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly staff, Detailed, Service completed quickly"
Great Experience !
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 01/15/2018
Service Type: Repair
Review Created: 01/20/2018 04:10 PM
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Kristin C R. at AutoNation Hyundai Mall of Georgia responded on 01/22/2018

Happy New Year.

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,       
Richard Dooley
Service Director Hyundai Mall of Ga

Erika C. on 01/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Th service "
I was told I would have to wait for 2 hours, but instead they were able to finish everything within an hour.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 01/13/2018
Service Type: Maintenance
Review Created: 01/19/2018 07:24 PM
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Kristin C R. at AutoNation Hyundai Mall of Georgia responded on 01/22/2018

Happy New Year. 

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,       
Richard Dooley
Service Director Hyundai Mall of Ga

Verified Customer on 01/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"On Time Performance"
Work was completed on time and at the price quoted.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 01/12/2018
Service Type: Maintenance
Review Created: 01/19/2018 05:00 PM
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Kristin C R. at AutoNation Hyundai Mall of Georgia responded on 01/22/2018

Happy New Year.

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,       
Richard Dooley
Service Director Hyundai Mall of Ga

Robert W. on 01/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick service and excellent customer service"
Outstanding service, quick response and great communication from service rep.....felt like a valued customer throughout the process
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 01/13/2018
Service Type: Repair
Review Created: 01/19/2018 02:07 PM
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Kristin C R. at AutoNation Hyundai Mall of Georgia responded on 01/22/2018

Happy New Year.

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,       
Richard Dooley
Service Director Hyundai Mall of Ga

Jeffrey B. on 01/18/2018
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"Customer service."
Very good experience. Suggested/recommended services and didn't try to push me into services solely with their dealership. They gave me straight forward advice and didn't sugar coat any of my issues. I would definitely recommend them to my family and friends.
Vehicle: 2013 Hyundai Genesis
Category: Service
Service Date: 01/12/2018
Service Type: Repair
Review Created: 01/18/2018 06:15 PM
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Kristin C R. at AutoNation Hyundai Mall of Georgia responded on 01/19/2018

Happy New Year.
I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,
Richard Dooley
Service Director Hyundai Mall of Ga

David N. on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The Best"
This is my 7th Hyundai since 2014 need I say more
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 01/05/2018
Service Type: Maintenance
Review Created: 01/18/2018 04:49 PM
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Kristin C R. at AutoNation Hyundai Mall of Georgia responded on 01/19/2018

Happy New Year in your 7th Hyundai!

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,
Richard Dooley
Service Director Hyundai Mall of Ga

James S. ReScore Review on 01/19/2018
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service honest.. "
All has been taken care of. I'm once again a happy customer..
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 01/11/2018
Service Type: Repair
Review Created: 01/18/2018 04:45 PM

Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Service not honest.."
Caught Service tech trying to charge me for what WAS under Factory Warranty. I do not respond well to anyone who lies when the truth is better..
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 01/11/2018
Service Type: Repair
Review Created: 01/18/2018 04:45 PM
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Kristin C R. at AutoNation Hyundai Mall of Georgia responded on 01/19/2018

Thank you for speaking with me, and your valuable feedback and survey response regarding your recent service visit that was not to your satisfaction.  We sincerely appreciate the opportunity you have afforded us to correct a training weakness, and look forward to earning that 5 star service experience awhen you return from your business trip.

Please take a moment to click the re-score for Cassie, as also discussed.  

Sincerely,

Kristin Rivett
Customer Relations Manager
AutoNation Hyundai Mall of GA
Main: 678-714-3430
Direct: 678-714-3447
rivettk@autonation.com

Rhonda C. on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service dept"
Nice ,quick and clean
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 01/15/2018
Service Type: Maintenance
Review Created: 01/18/2018 04:12 PM
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Kristin C R. at AutoNation Hyundai Mall of Georgia responded on 01/19/2018

Happy New Year, Crawford family.

We would like to thank you for filling out the survey and awarding us 5 stars. We appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,
Richard Dooley
Service Director Hyundai Mall of Ga

Kristin Rivett
Customer Relations Manager
AutoNation Hyundai Mall of GA

Robert K. on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"WiFi needs more juice"
Only disappointment was WiFi, which was not enabling me to get my apps to work. I had hoped to work on iPad while waiting for service to be completed and was stuck with nothing to do for 2 hours.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 01/16/2018
Service Type: Maintenance
Review Created: 01/18/2018 12:29 PM
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Kristin C R. at AutoNation Hyundai Mall of Georgia responded on 01/18/2018

Happy New Year.

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Please let us know if you have any issues with wifi again.  It may have just needed a simple re-booting of the router.  We are more than happy to keep you happy while you are servicing wth us.  Don't forget about the courtesy shuttle to area businesses and restaurants, should you wish to take advantage of that as well.
 
 
Sincerely,      
 
Richard Dooley
Service Director Hyundai Mall of Ga

Eddie F. on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I had no problems getting an appt.my car was serviced in great time"
5
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 01/16/2018
Service Type: Maintenance
Review Created: 01/18/2018 10:15 AM
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Kristin C R. at AutoNation Hyundai Mall of Georgia responded on 01/18/2018

Happy New Year.

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,       
Richard Dooley
Service Director Hyundai Mall of Ga

Diane G. on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service is fast and courteous. Everybody goes out of there way to be helpful."
I have always been pleased with this dealership. It is close to my home and service has always been fast.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 01/15/2018
Service Type: Maintenance
Review Created: 01/18/2018 09:24 AM
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Kristin C R. at AutoNation Hyundai Mall of Georgia responded on 01/18/2018

Happy New Year.

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,       
Richard Dooley
Service Director Hyundai Mall of Ga

Brandi F. on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer Service"
I have been bringing my vehicle here for years and have only had one bad experience a couple of years ago. My most recent experience was wonderful. The service representative was very helpful.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 01/12/2018
Service Type: Repair
Review Created: 01/18/2018 07:24 AM
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Kristin C R. at AutoNation Hyundai Mall of Georgia responded on 01/18/2018

Happy New Year.

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,       
Richard Dooley
Service Director Hyundai Mall of Ga

Julio B. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome customer service "
Everything was great like ever. I recommended 100%. Their honest and friendly.
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 01/15/2018
Service Type: Maintenance
Review Created: 01/17/2018 04:22 PM
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Kristin C R. at AutoNation Hyundai Mall of Georgia responded on 01/18/2018

Happy New Year.

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,       
Richard Dooley
Service Director Hyundai Mall of Ga

Felecia M. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
Excellent service and professional staff
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 01/15/2018
Service Type: Repair
Review Created: 01/17/2018 11:20 AM
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Kristin C R. at AutoNation Hyundai Mall of Georgia responded on 01/17/2018

Happy New Year.
I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,
Richard Dooley
Service Director Hyundai Mall of Ga

Maurice P. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Dept."
Service professionals are friendly . Prompt service given on entering the facility.
Vehicle: 2012 Hyundai Equus
Category: Service
Service Date: 01/15/2018
Service Type: Repair
Review Created: 01/17/2018 10:43 AM
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Kristin C R. at AutoNation Hyundai Mall of Georgia responded on 01/17/2018

Happy New Year.
I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,
Richard Dooley
Service Director Hyundai Mall of Ga

Carol G. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always Pleased With the Service"
I always have my Santa Fe Sport serviced at AutoNation Hyundai Mall of Georgia because I have always been happy with the service quality and how I am treated. I have been doing business with this dealership for almost 5 years.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 01/15/2018
Service Type: Maintenance
Review Created: 01/17/2018 10:10 AM
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Kristin C R. at AutoNation Hyundai Mall of Georgia responded on 01/17/2018

Happy New Year.
I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to continuint to assist you with your automotive needs in the future.

Sincerely,
Richard Dooley
Service Director Hyundai Mall of Ga

Fatimah M. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome "
I was in and out and able t continue on with my day. The customer service was from endlh and efficient.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 01/12/2018
Service Type: Repair
Review Created: 01/17/2018 06:22 AM
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Kristin C R. at AutoNation Hyundai Mall of Georgia responded on 01/17/2018

Happy New Year.

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,       
Richard Dooley
Service Director Hyundai Mall of Ga

Christine P. on 01/17/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great customer treatment"
Always quality treatment of customers before and after the sale.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 01/13/2018
Service Type: Repair
Review Created: 01/17/2018 04:02 AM
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Kristin C R. at AutoNation Hyundai Mall of Georgia responded on 01/17/2018

Happy New Year.

I would like to thank you for filling out the survey and awarding us 4 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Please reach out to your service advisor, Joshua, myself, or our customer relations manager, Kristin, to let us know where we fell short of a 5 star COMPLETELY SATISFIED service experience.  Your feedback is important to helping us meet your expectations.

 
Sincerely,    
   
Richard Dooley
Service Director Hyundai Mall of Ga

Aubrey B. on 01/16/2018
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service! "
Team was quick and efficient and even took care of my recall that i wasn’t aware of
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 01/13/2018
Service Type: Repair
Review Created: 01/16/2018 04:44 PM
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Kristin C R. at AutoNation Hyundai Mall of Georgia responded on 01/17/2018

Happy New Year.

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,       
Richard Dooley
Service Director Hyundai Mall of Ga

Verified Customer on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"quick service"
got in and out quickly,no bs .friendly people.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 01/13/2018
Service Type: Maintenance
Review Created: 01/16/2018 03:15 PM
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Kristin C R. at AutoNation Hyundai Mall of Georgia responded on 01/17/2018

Happy New Year.

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,       
Richard Dooley
Service Director Hyundai Mall of Ga

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