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Review for AVC Auto
Andy B. on 03/24/2016
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Spoke with Harry. He said it took this business 12 days just to do some brakes and when he got his vehicle back the brakes were smoking. He had to return the vehicle back and they had it for an additional 4 days. They charged him 900 dollars just to do some brakes. He will not recommend this business for service for reasons already stated.
Vehicle: Kia Rio
Category: Service
Service Date: 03/17/2016
Review Created: 03/24/2016
This review was collected via phone interview by Customer Research Inc.
Chuck L. at AVC Auto responded on 03/28/2016

Hello Harry. As always with a situation like this one, no one is happy... Lets get the facts together please. This 2007 Kia Rio was towed in late Friday 3/11, no appointment, for rear brakes locked up per Andy. AVC Auto Inc. inspected brakes on Monday 3/14 front brake calipers failed. "Parts Unavailable State Wide" We ordered parts 3/14, 3/17 parts came in, vehicle repaired. Andy called back in & stated brakes were sticking. When vehicle returned, after closing hours, Andy stated not doing now. We test drove several times & was able to verify r/front brake heating up. Determined new hose failing, orderd new hose 3/18 hose came in 3/22 repair was confirmed & ready. Vehicle picked up after hours. "Lets Sum This Up" Estimation of cost & parts availability were explained in detail. Towed in 3/11 second hose repair 3/22. One day less than you stated, do the math, idle time for weekends, inspection & parts in hand. Kia parts had to be oredered thru Kia & Auto Plus. We go out of our way for our customers. We did our best, circumstances were against both parties. Kia vehicles are getting better with quality, older vehicles, did have issues. Check out reviews.
Wish you all the best!
Chuck Lemasters