Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

116 Reviews

98% Would Recommend
91% Business Response
Latest Review almost 2 years ago

Reviews


KP
Karen P.
Pacifica, CA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2017
GREAT SERVICE
GREAT SERVICE AND DOES A GREAT JOB FINDING THE PROBLEM
Luis B. from Baeza Automotive responded on 02/01/2017

Thank You Karen and Ken for your great review !


TJ
Tom J.
San Mateo, CA
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2017 Category: Service
Tom said this business did a good job and it was done quickly.
This review was collected via phone interview by Customer Research Inc.
Luis B. from Baeza Automotive responded on 01/11/2017

Thank You Tom for your great rreview !


JM
Jeff Or Julia M.
San Mateo, CA
Nissan Versa
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/30/2016
Great Experience
Friendly staff, timely service, cost friendly.
Luis B. from Baeza Automotive responded on 12/31/2016

Thank You Jeff and Julia for your great review !


MG
Mike G.
Redwood City, CA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/30/2016 Category: Service
Mike said he had an emergency and this business was terrific. They have a very friendly staff.
This review was collected via phone interview by Customer Research Inc.
Luis B. from Baeza Automotive responded on 01/01/2017

Thank You Mike for your great review ! We like hearing feedback from our customers ! 


AP
Alfonso P.
Menlo Park, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/30/2016 Category: Service
Alfonso said they are always nice with him and do a good job.
This review was collected via phone interview by Customer Research Inc.
Luis B. from Baeza Automotive responded on 01/01/2017

Thank You Alphonso and Anna for your great review !


JL
Jon L.
Redwood City, CA
Chevrolet Astro
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2016 Category: Service
Jon said he thought this business was good.
This review was collected via phone interview by Customer Research Inc.
Luis B. from Baeza Automotive responded on 12/28/2016

Thank You Jon for great review !


KB
KATHLEEN C B.
San Francisco, CA
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/24/2016
Excellent Service!
My van was thoroughly inspected and completely repaired in a short time!
Luis B. from Baeza Automotive responded on 12/27/2016

Thank You Kathleen for your great review !


LM
Lorie or Lynn M.
South San Francisco, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2016
Lorie
Service was done fast. Always happy with the job at Baeza Automotive.
Luis B. from Baeza Automotive responded on 12/21/2016

Hi Lori Thank You for your great review !


TB
Tony B.
Chevrolet Monte Carlo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2016
2003 Monte Carlo
complete service & safety check good for another 12 months.
Luis B. from Baeza Automotive responded on 12/20/2016

Thank You for your great review Tony !


LM
Lorie or Lynn M.
South San Francisco, CA
Saturn Ion 3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2016
LorieM
I have know Luis Baeza for over 30 years and he is honest and fair and takes pride in his work.
Luis B. from Baeza Automotive responded on 12/14/2016

Thank You Lynn for your great review ! as always we like to hear feedback from our customers !


KB
KATHLEEN C B.
San Francisco, CA
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2016
Great Service!
I took the car in for a regular service; Luis found a serious problem and repaired it immediately!
Luis B. from Baeza Automotive responded on 11/22/2016

Hi Kathleen Thank You for your great review! as always we like to receive feedback from our customers.  


SA
Susan A.
South San Francisco, CA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2016
Charlie
The best place ever and the staff is fantastic always gets the done!
Luis B. from Baeza Automotive responded on 11/22/2016

Thank you Susan for your great review ! as always we likw hearing feedback from our customers.


JR
John R.
San Carlos, CA
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2016
Luis and Manny are both great to work with.
All was good as usual.
Luis B. from Baeza Automotive responded on 11/21/2016

Thank YOU John for your great review ! we always like to have feedback from our customers !  


JL
Jack or Ann L.
South San Francisco, CA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2016
Exciilan work, reliability, friendly, trust worthy.
Satisfied
Luis B. from Baeza Automotive responded on 11/10/2016

Hi Jack And Ann Thank You for your great review !


SB
Steve B.
San Francisco, CA
Dodge Sprinter
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/30/2016
Sprinter service
Luis,
alrthough you handled the problem with my cracked oil pan well I have to tell you how disappointed I am after I left the shop. My oil overfill light keeps coming on! I made specific mention of the proper fill level on this vehicle both to you and Manny. I now have to find someone who will drain the overfill. I do not have the faith worthy of coming back to your shop.

Steve Bloom

CJ
Carrie or carlee J.
San Jose, CA
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2016
Never disappointed
Lu never ceases to amaze me...he and Manny are the best.
Luis B. from Baeza Automotive responded on 10/24/2016

Thank You Carrie and Carlee for your great review !


JB
Jack B.
Pacifica, CA
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2016
Great service
As usual, the service was impeccable. Luis is very professional yet friendly. We will continue going there for our car repairs.
Luis B. from Baeza Automotive responded on 10/21/2016

Thank You Jack for your great reivew ! We value our customer reviews !


JR
John R.
San Carlos, CA
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2016
Luis and Manny are the Best. Have a problem, get in, get out, with great communication on what is wrong and what it will take to make it right.
See above.
Luis B. from Baeza Automotive responded on 10/21/2016

Thank you John for your great review !


JS
Juana S.
Sunnyvale, CA
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2016
Oil change
Thank you! Great service!
Luis B. from Baeza Automotive responded on 09/26/2016

Thank You juana for your great review !


BB
Bernie B.
Los Altos, CA
Chrysler Sebring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2016
Exceptional skill as mechanics and very friendly service. On time appointments
Luis Baeza and his mechanic completely research your car and let you know what they have diagnosed and discuss what needs to be done in detail. All is in the open. They are very skilled and inspire confidence in their ability. I recommend them without any reservation.
Luis B. from Baeza Automotive responded on 09/22/2016

Thank You Bernie Bush for your great review ! its always nice to see you .


Displaying Review 1 - 20 of 116 in total