Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

997 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review about 19 hours ago

Reviews


FB
FLOYD B.
Independence, MO
BMW 3 Series
Verified
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07/16/2018
Customer Service Professionals
Then are simply the best. Hands down, you can’t find better than Gary, Deon and Mike. Sonya she is the friendlyest and understanding. They really care about there customers. Seriously, they care and will take care of your all your automotive issues when they arise. Thank you Barr’s automotive team .

CT
Christina T.
Independence, MO
Mercury Grand Marquis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Christina said she's been using the business for many years. The staff are always top notch, and provide great service.
This review was collected via phone interview by Customer Research Inc.

LS
LLOYD S.
Independence, MO
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018
Everything Great Asl Always
My battery went dead over the weekend, and on Monday morning when I called, Sonia said they had an opening at 2:00 p.m. I might have been able to replace it myself, but I wanted to make certain it wasn't any other problem with the electrical system. I took it in at 2:00. p.m. the excellent Mechanic checked it over, determined it just needed a new battery, and by 2:45 I was on my way. Great service as usual at Barr's.

CB
CHRIS B.
Independence, MO
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2018
Knowledge, skill, execution
Barr's will correctly assess the problem and advise you as to the necessity of the repair. They will never "sell" you work that isn't necessary. They stand behind their work and the parts they use.

PN
Patrick N.
Independence, MO
GMC Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Patrick said the work got done and it was done correctly.
This review was collected via phone interview by Customer Research Inc.

SC
Saul C.
Independence, MO
Dodge Durango
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Saul said the service was fast and efficient.
This review was collected via phone interview by Customer Research Inc.

GH
Gary H.
Independence, MO
Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Gary said the business provided good work.
This review was collected via phone interview by Customer Research Inc.

JV
John V.
Kansas City, MO
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
John said he trusted the business.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Independence, MO
Kia Forte
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2018
GOOD JOB BARR'S
WE'VE ALWAYS BEEN PLEASED. IF YOUR LOOKING FOR A HONEST AND PROFESSIONAL
AUTO REPAIR YOU WILL FIND IT AT THIS FACILITY. THANKS.

JL
Janet L.
Independence, MO
Kia Optima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Janet said the business is great. She stated the staff is very nice, including the lady who answers the phone, and they were very patient with her.
This review was collected via phone interview by Customer Research Inc.

DO
DARRELL O.
Kansas City, MO
Lincoln Town Car
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2018
The people were friendly .
It is a personal choice because a mechanic works there that I've known for years who is honest,honorable and a master mechanic so although it was minor ,I'm confident any problems I have will be honestly diagnosed.

DC
DELMER C.
Independence, MO
Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018
Barr's is trustworthy and never overcharges.
We have used Barr's for both of our family cars for many years, and we are always pleased with their work.

LS
LLOYD S.
Independence, MO
Chrysler Town & Country SWB
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018
I am very thankful for Barr's and for Gary who always knows how to fix any car problem
My wife started hearing a high whine in her Chrysler Mini van. I did not have an appointment, but thought if Gary could just listen to it for a minute, he could determine what needed to be done. When I arrived there, he not only came right out to listen to it, he said he thought he knew what it was, but if I could leave it he would check it out to be certain, and could probably have it done by the next day. He even offered to drive me home. The next day he had it fixed by noon, which made my wife very happy. I cannot say enough things about Gary. He is always most helpful, pleasant to work with, and extremely competent. Also his Receptionist and his Mechanics are excellent

WB
William B.
Buckner, MO
Chevrolet Cavalier
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
William said his vehicle is better. He said the receptionist was helpful and receptive.
This review was collected via phone interview by Customer Research Inc.

CB
Carol B.
Independence, MO
Suzuki Reno
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Carol said she came into the business with an emergency radiator hose leak and they had it fixed in less than 2 hours. She said the service was great.
This review was collected via phone interview by Customer Research Inc.

AC
Alicea C.
Independence, MO
Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Alicea said the facility provided good service and they were truthful on what was wrong with her vehicle.
This review was collected via phone interview by Customer Research Inc.

CB
CHRIS B.
Independence, MO
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2018
Honest assessment, no up-sales; You get what you pay for.
Barr's won't sell you "extra" services. They only do what really needs to be done to keep you vehicle running safely and performing as it should. You can trust their advice.

LZ
Louise Z.
Independence, MO
Oldsmobile Eighty-Eight
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/21/2018 Category: Service
Louise said everything was fine expect the staff forgot to do her oil change.
This review was collected via phone interview by Customer Research Inc.

LC
Loren C.
Independence, MO
Oldsmobile Cutlass Supreme
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Spoke with Dorothy. She said they have had nothing but good experience with this business over the years. They have always been pleased with their timely repairs.
This review was collected via phone interview by Customer Research Inc.

MW
Michael W.
Independence, MO
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Michael said they did a great job.
This review was collected via phone interview by Customer Research Inc.

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