Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

1179 Reviews

99% Would Recommend
Latest Review 6 days ago

Reviews


DF
Doug F.
Mechanicsville, VA
Chevrolet Silverado SS
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/18/2018 Category: Service
Spoke with Doug's wife. She said she walked in this business during a confrontation between a worker and the owner and she stated she felt it should not have been done in public. Other than that, the work was done fine.
This review was collected via phone interview by Customer Research Inc.

CJ
CAROL J.
Mechanicsville, VA
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/16/2018
New battery
I brought my car in to have a new battery put in. Todd explained why they hadn't found an issue with the battery earlier in the week when I brought the car in for a 200,000 mile check up. He also explained the cost for the battery. After having the new battery installed, my dashboard is now displaying the proper information and my GPS has updated.

I didn't expect it to take as long to put the battery in, but I appreciate them working me in.

KS
Kenny S.
Mechanicsville, VA
Dodge Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/16/2018 Category: Service
Kenny said the employees pushed the service until the end of the day and didn't inflate his tires.
This review was collected via phone interview by Customer Research Inc.

CM
CARL M.
Mechanicsville, VA
Land Rover LR2
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018
Called & got an appointment right away.
Work was done very well & in a timely manner.

DW
Damion W.
Charles City, VA
Kia Forte
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Damion said that the place had excellent customer service, were thorough and thoughtful, clear and concise.
This review was collected via phone interview by Customer Research Inc.

JS
Jennifer S.
Mechanicsville, VA
Chevrolet Cruze Limited
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Jennifer said the service was good. The work was fast. She had no problems with her service.
This review was collected via phone interview by Customer Research Inc.

DS
David S.
Mechanicsville, VA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
David said the staff was friendly and did everything needed.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Mechanicsville, VA
Dodge Avenger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018
Efficient and professionally respectful
Very pleased with the customer service and the accuracy in getting the job done. Will definitely come back for future work.

CK
CAROL K.
Mechanicsville, VA
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018
Todd Atkinson
I love this place. Best service anywhere.

KM
Kim M.
Mechanicsville, VA
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Kim said they communicated well and they did a good job.
This review was collected via phone interview by Customer Research Inc.

MH
Mike H.
Mechanicsville, VA
Chevrolet Traverse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Spoke with Beverly. She said the employees were informative. They kept her updated on her service. They completed service quickly.
This review was collected via phone interview by Customer Research Inc.

CJ
CAROL J.
Mechanicsville, VA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018
Oil Change, Tire Rotation, and Tire Pressure check
Todd is always able to accommodate my schedule when I need work done on my car. I was early, and his staff took my car in anyway. All the work was completed in a timely manner. The bonus this time was that there was a gentleman there that I got to talk to who was from Mechanicsville.

Todd also scheduled my next two visits. I appreciate his honesty and his work.

MN
MIKE N.
Mechanicsville, VA
Volvo S40
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
OUTSTANDING CUSTOMER SERVICE AND CAR CARE!
As always, Todd and his crew provided great hometown customer service. You can only find a high level of personalized car care when the owner personally works on the cars. Thanks for the 5-Star service!

AH
Allison H.
Mechanicsville, VA
Ford Crown Victoria
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Allison said that the place has a great team, she has been a customer for three years and can count on their honesty and up front manner.
This review was collected via phone interview by Customer Research Inc.

SE
Steve E.
Mechanicsville, VA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Steve said the business did a great job and he really appreciates the follow up information he got.
This review was collected via phone interview by Customer Research Inc.

AB
Antoine B.
Mechanicsville, VA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Antoine said that this business was able to get him in quickly for service. The staff are very honest.
This review was collected via phone interview by Customer Research Inc.

JG
Jerry G.
Mechanicsville, VA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Jerry said the staff took care of everything promptly and on short notice.
This review was collected via phone interview by Customer Research Inc.

MR
MILTON R.
Mechanicsville, VA
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018
Service on Nissan Altima
Excellent customer service and good communication. Professional service rendered for brake service oil change. Fair price. Highly recommended.

Thank you.
R.

AM
Alex M.
Mechanicsville, VA
Nissan Murano
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Alex said this business did what they said they would.
This review was collected via phone interview by Customer Research Inc.

KT
Kathy T.
Mechanicsville, VA
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/14/2018
Dissaponted
I had so much faith in Todd and this service center. No more. Daughter was told her car needed a power steering pump replaced before her car would pass inspection. She went ahead and let them fail it because her boyfriend knew of someone that could do it for less money. He advised her the pump was fine and the fluid level was fine. Called to let Todd know, thinking he would appreciate her telling him so he could remedy it on his end. She took car by Battlefield, per Todd's request. He advised her that he would have passed it with the leak, although there was no leak and that would not have caused the vehicle not to pass inspection. I'm shocked and will not be going there anymore.

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