Bel Air Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance.Bel Air Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance.
Two months ago I had two tires replaced on my 2022 Santa Fe at Jones Hyundai. Today my tire light comes on, one is low. Come to find out it has a screw in it. Called Jones to see about getting it serviced as they state the tires have a 2 year road hazard warranty. Call gets bounced around, they can't get it in for a MONTH. Transferred to another department to see if it could be a walk in, told by a very snarky rude woman that tires don't have warranties (service dept had just verified the tire warranty on this vehicle prior to transferring the call). Let her know the warranty was verified, she then tells me it will take a month for an appointment and transfers the call back to service. 3 calls later, same answer. Only alternative offered is to drop off the car and they will eventually get to it. Asked what I am supposed to do for transportation while my car sits there, response was "I don't know". Was told by different people that they are the busiest Jones service dept. (not my problem) and that there was no one else to speak to because people are leaving work in the late afternoon. Service is open until 8. Unfortunately not my only bad experience there but it will be my last interaction there. Do not recommend.
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