Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(5,357 Reviews)

ReScore Reviews™ (175)

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
Original
Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5
93% Would Recommend
100% Business Response
Latest Review about 1 hour ago

Reviews


DH
Drusilla H.
Fallston, MD
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2020 Category: Service
So easy!
Hyundai service makes the whole process easy and seeks to accommodate me! Much appreciated!
JOHN E K., Service Manager from Bel Air Hyundai responded on 01/19/2020

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager


CP
Carol P.
Bel Air, MD
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2020 Category: Service
Prompt and Quality Service
When I called to get a service appt it was handled professionally and I was scheduled on the day that I wanted

The day I arrived I was greeted and taken care of promptly

When my car was ready I was called and I was in and out very quickly
JOHN E K., Service Manager from Bel Air Hyundai responded on 01/19/2020

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager


Verified Customer
Bel Air, MD
2016 Hyundai Tucson
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/18/2020 Category: Service
Free oil changes
I like that you get free oil changes with your vehicles, but with a price. If you do your own maintenance, such as change your own cabin filters, air filters, etc, the staff is not friendly. The quality of work is very good and length of completion is excellent.
No complaints on the service, just the staff that checks you in.
JOHN E K., Service Manager from Bel Air Hyundai responded on 01/19/2020

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager


Verified Customer
Baltimore, MD
2010 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2020 Category: Service
people
Warranty issue not an issue
JOHN E K., Service Manager from Bel Air Hyundai responded on 01/18/2020

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager


Verified Customer
Abingdon, MD
2012 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2020 Category: Service
Five stars
Best place for a car
JOHN E K., Service Manager from Bel Air Hyundai responded on 01/18/2020

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager


Verified Customer
Forest Hill, MD
2019 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2020 Category: Service
Insurance Covered Everything
Other drivers insurance footed the bill so I can’t speak to price but I do trust parts/ labor and they offer a certified warranty. The fact there was an Allstate office on premises aided to the ease of the situation.
REBECCA L. from Bel Air Hyundai responded on 01/17/2020

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager


LW
Lindsey W.
Bel Air, MD
2014 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2020 Category: Service
Wonderful Service
I always book my appointments with Leon and he has always offered amazing customer service!
REBECCA L. from Bel Air Hyundai responded on 01/17/2020

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager


JB
James B.
Aberdeen, MD
2011 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2020 Category: Service
Service
Outstanding
REBECCA L. from Bel Air Hyundai responded on 01/17/2020

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager


Verified Customer
Kingsville, MD
2019 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2020 Category: Service
Efficient and. Friendly
Needed Their Road sideb assistance about 6:30 Sunday night on scene in about 25 minutes Replaced tire. Back on the road then came on the next morning for a new tire. Got back on the road in about hour and half including free oil change. Wife happy
REBECCA L. from Bel Air Hyundai responded on 01/17/2020

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager


WS
Wilma S.
Baltimore, MD
2013 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2020 Category: Service
Service
Very good customer service.
REBECCA L. from Bel Air Hyundai responded on 01/17/2020

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager


CS
Catherine S.
Bowie, MD
2013 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2020 Category: Service
Leon and Hyundai = Outstanding and Spectacular Service!
There aren’t enough stars to rate my visits to Hyundai for service! Leon is the BEST! I have no worries when he’s my Service Consultant. Everything is done right the first time! Best employee ever!!!
REBECCA L. from Bel Air Hyundai responded on 01/17/2020

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager


CD
Charmaine D.
Essex, MD
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2020 Category: Service
Great Again
Every time we have the included work done, it's timely and the staff is very professional.
JOHN E K., Service Manager from Bel Air Hyundai responded on 01/16/2020

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager


PK
Prince K.
Sykesville, MD
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2020 Category: Service
Quick and friendly service
Great place to do business, kind and understanding; very professional and thorough staff.
JOHN E K., Service Manager from Bel Air Hyundai responded on 01/16/2020

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager


ES
Erika S.
Bel Air, MD
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2020 Category: Service
Quick & Reliable Service
Super friendly staff, but the real impression is left by the mechanics/technicians working on the vehicle.

They are incredibly efficient and have always taken great care of my vehicle in a timely manner.
JOHN E K., Service Manager from Bel Air Hyundai responded on 01/16/2020

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager


JZ
Jennifer Z.
Bel Air, MD
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2020 Category: Service
Checks all the boxes!
Easy to schedule online. Straightforward process for drop-off and pick up. Consistent ly performs work as promised.
JOHN E K., Service Manager from Bel Air Hyundai responded on 01/16/2020

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager